Grand Prix Subaru

Grand prix subaru is the best! I saw the car online and called to see if it was available. I went to the dealership and met with Eric right away didnt have wait long for him either. I saw the car online and called to see if it was available. I went to the dealership and met with Eric right away didnt have wait long for him either. He showed me the VIP program which is great. We test drove rhe car and it was to my liking. I told him I had a credit issue and he got shawn from finance to help out. They got me approved right away with an awesome rate when another dealership couldnt. Very happy i came here to get my car. More

Great car buying experience! Michael worked with us to make sure we got the vehicle we wanted. He was very professional and kept in contact with us to update us on the delivery st Michael worked with us to make sure we got the vehicle we wanted. He was very professional and kept in contact with us to update us on the delivery status of our vehicle. He was very accessible both via email and phone. He followed up with us during the entire process to make sure we were satisfied and to answer any questions we had. He made the car buying experience very pleasurable. More

Professional and efficient, yet accommodating and friendly! Upon arrival at Grand Prix Subaru dealership I saw that it was very busy, yet within 10 mins I was sitting down with Frank to discuss the car I was in Upon arrival at Grand Prix Subaru dealership I saw that it was very busy, yet within 10 mins I was sitting down with Frank to discuss the car I was interested in. Frank was very pleasant and immediately put me at ease. We went out and took the car I was interested in (2013 Nissan Juke) for a test drive. I really liked the car and Frank went to bat to get the best price for me. After going back and forth, we came to an agreement on a great price, I requested to meet the sales manager Ted who came over and made me feel even more comfortable, he sat down and we talked for awhile. Now back to business, I was given paperwork to complete and also excellent guidance on who to call for good auto insurance. I did one research regarding auto insurance, yet their advice even lead me to a better choice, especially being a 1st time car buyer. Next, the financing was done very efficiently by Alice and I got a great interest rate! Once paperwork was completed I got my plates and drove home a very happy camper! GOD BLESS Frank, Ted and Alice for doing such a wonderful job and helping,e in ways I did not think possible. At no time did I feel rushed or passed over by anyone even though I was buying a preowned car and not a new car. See you guys soon and thanks again for everything! More

Better Service Center than some luxury car dealerships Well, I had another chance to use this dealership and I must say, Grand Prix's motto "We will satisfy you" definitely applies here. Unfortunately, our Well, I had another chance to use this dealership and I must say, Grand Prix's motto "We will satisfy you" definitely applies here. Unfortunately, our new Subaru Legacy, which me and my mom love, was recalled with about 51,000-52,000 2016-2017 Legacy/Outback models due to a possible problem with the steering problem. Unfortunately, this meant that my car would have to go into the dealership for service in order to fix it. Thankfully, I found Subaru of North America very proactive in getting information about the recall out there to the customers and at least I knew that Grand Prix would help me, as I had previous experience there when I shopped for our Legacy 3.6R Limited and found it to be an excellent dealership. Thankfully, this carried over to the service department, where a friendly and helpful representative was able to get me an appointment two days after the recall went out at 7:30AM, get me a loaner car (ended up being a rental from Hertz paid by Subaru, as the dealer ran out of loaners), and also have my car towed to the dealership two days before, as Subaru advised owners not to drive it. When I arrived at the dealership, I was greeted by a gentleman named Kevin, who was helpful and pointed me in the right direction to my Service Advisor, Steve Shoum. I found him to be excellent and better than the Service Advisor who helped us at the luxury car dealership where we serviced our former luxury car, as we found Steve to be very friendly, knowledgeable about cars, and able to speak to the customer without making them feel stupid or being snarky, like at the dealership where we serviced our previous car. While I did have to wait a bit as Hertz in Hicksville did not open until 9:00AM and they needed to pick me up, as Grand Prix ran out of loaners due to the recall, things were still fine, as I found the service center to be very nice, as it looked upscale and delivered on being somewhat upscale, with many plush and comfortable chairs, large screen TVs, nice restrooms, free wifi, plenty of literature, and a very good selection of complimentary food and beverages, like bagels and all of the fixings, coffee, soft drinks, and fresh fruit. Throughout the process, I found all of the employees other than Steve who I have dealt with previously in the sales department, like Vinny Ortolani, the General Sales Manager who came by to say hi to all of the customers and chat, Emily, another Service Advisor, and all of the other employees to be very warm and efficient, which was fantastic! My car was at the service center for a week, as the part for the steering column was on back order and they wanted to inspect the car, but Steve continued to keep me updated throughout, which contrasts to our previous Service Advisor at the luxury car dealership, who left us in the dark and made it hard to call him, as we usually got his voicemail when we called the dealer. Also, he rarely called us with updates. Grand Prix also proved to be very accommodating, as Taylor, the representative in the Sales Department, was very helpful as she had my car wait in front of the Sales Department as I had to pick up my car a little after hours due to work. This was appreciated, as I feel like Grand Prix understands not everyone operates on their schedule. There was one minor hiccup in the experience, as the car was kind of dirty when we got it back, but it was resolved perfectly after we complained, as Dan Ross, the General Manager of the dealership, was understanding and wanted to make sure we we satisfied, as he offered us two vouchers to the Hicksville Car Wash, which was appreciated. Overall, I thought that Grand Prix's Service Department was excellent, as it put where we took our luxury car to shame thanks to their fantastic service and I would definitely recommend Grand Prix when I need to service my Legacy! More

Great Service, Great Product I leased a 2016 Subaru Forester and had a very pleasant experience with the Subaru Sales team and support. They were gentle, didn't rush me on my dec I leased a 2016 Subaru Forester and had a very pleasant experience with the Subaru Sales team and support. They were gentle, didn't rush me on my decision, the negotiation was straight forward and they expedited the process as much as they could, they also followed up to ensure I was still satisfied with my purchase and therefore I would recommend this dealership to others. More

One of the best car buying experiences ever. I worked with Joe Iucci to purchase a pre-owned 2011 Subaru Outback and it was a great experience. He took the time to help me find the right car for I worked with Joe Iucci to purchase a pre-owned 2011 Subaru Outback and it was a great experience. He took the time to help me find the right car for my needs and budget, rather than just brush me aside like the 2 other Subaru dealerships i called before Grand Prix. He worked with me to get the price down to where I needed it to be, and took a good few hours out of his day to help me install some of the accessories I had purchased. He was always calm and helpful, not to mention fun to talk to while waiting for paperwork from higher ups. I would defiantly recommend Joe as a sales person to others. Shaun one of the financial managers was also very helpful in working out my payments, and got me a great deal on a warranty for the car. I will be returning to Grand Prix for all my Subaru needs, especially since their VIP program is just amazing. More

Very Good Car-Buying Experience I came in having done my research, visited other dealerships and knew what I was looking for. When they didn't have my car in stock, salesman Mike Po I came in having done my research, visited other dealerships and knew what I was looking for. When they didn't have my car in stock, salesman Mike Porcelli searched their certified pre-owned stock and found what I wanted. Although I intended only to buy new, it turned out to be a great suggestion; the Forester was loaded with more options at a lower price with about 4K miles on it. I examined & drove the car, checked the Car Fax and was satisfied. The negotiation, including a trade-in, went very smoothly and they ultimately gave me a good deal. Mike spent a lot of time explaining the car during the test drive and in the showroom. I got a good vibe from the entire dealership and enjoyed chatting with some of the staff. One thing to be aware of is on their standard sales agreement, they have a $795 Transportation & Dealer Prep Fee and a $299.50 Filing Fee pre-printed in the Price column, which makes it seem locked in. But if you read the fine print, these charges are negotiable and represent (in part) additional profit. They don't mislead you but they don't point it out either. Overall, it seemed like a good dealership with good people that have their act together. More

Love my Crosstrek. Great buying experience. A big thank you to Michael Porcelli. He may look young but he knows his cars. Also import, he is not pushy, instead he listens, pays attention to det A big thank you to Michael Porcelli. He may look young but he knows his cars. Also import, he is not pushy, instead he listens, pays attention to details and provides great customer service. Our interactions with with Francesca in Finance were also top notch. I love my Crosstrek. More

The best car I ever had I had heard good things about Subaru cars and I wanted to buy one. Thank you Grand Prix Subaru , you had a great car for me in the Impreza! I had heard good things about Subaru cars and I wanted to buy one. Thank you Grand Prix Subaru , you had a great car for me in the Impreza! More

2015 WRX Purchase Went in to trade in a lease on a vehicle that the family had absolutely no interest in holding on to. Although the lease was upside down, Grand Prix Went in to trade in a lease on a vehicle that the family had absolutely no interest in holding on to. Although the lease was upside down, Grand Prix Subaru worked with me to resolve the old lease, (with a reasonable offer) and got me into a Subaru WRX. The sales staff, (Fred) was clear, open, honest, and really took the time to build a relationship with me. It was much appreciated. I would recommend Grand Prix to anyone who wants to get behind the wheel of a Subie. More