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Grand Subaru - Service Center

Bensenville, IL

5.0
54 Reviews

54 Reviews of Grand Subaru - Service Center

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September 13, 2014

Maintenance Service not thoroughly performed After haggling over the $600 price and requesting honorship of a competitor dealer's coupon, I recently brought in my Subaru for a 60,000 mile mainten More

by Chiburb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 19, 2014 -

Grand Subaru responded

Thank you for taking the time to share you experience. While we’re glad to know everything was resolved in the end, we’re sorry to hear you were not completely satisfied with your visit. We strive to provide our guests with excellent service and a quality experience, so we want you to know we will be using your comments and feedback to improve our efforts for the future. If you would like to speak with us about this again, please feel free to give our service manager, John Francel, a call at 630-595-0250. Thanks again for the feedback, and we hope you’ll give us another opportunity in the future.

September 04, 2014

Great Service Just wanted to say how pleased i was dealing with your service dept on 16 Aug . even though we bought our Impreza at Gerald & were Happy with the purc More

by MASTIFF01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sep 04, 2014 -

Grand Subaru responded

Bob, thank you for taking the time to share your feedback with us! We're very happy to hear that Joe was able to provide you with great customer service and represent our service department is such a positive way. Please don't hesitate to stop by or give us a call if there is anything else we can assist you with, and we hope to work with you again in the future!

July 12, 2014

Good Service Had my new Outback in the service dept. for the first time. Had Rain Guards put on. On time appointment . Courteous service at a fair price and done More

by mcamilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 14, 2014 -

Grand Subaru responded

Thanks for the great feedback on our service team! We're happy you were pleased with your visit, and we hope to work with you again in the future!

September 03, 2012

BEWARE of the service department at Grand Subaru dealership!! I brought my car is for service 2 weeks after I bought it, and this is what I dealt with. For starters, the loaner vehicle i was gi More

by Goldneye1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bill Nealis, Joe D'Andrea, Rich Drouin
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