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Granger Chevrolet

Orange, TX

Overview
Reviews
4.8
1,340 Reviews
Call Dealership (866) 799-7806
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2611 MacArthur Dr

Orange, TX

77630

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Showing 1,340 reviews

January 19, 2024

The tire pressure was, 34,34,35&37 wasn’t consistent when I checked it after the oil change and there was no service sticker on the windshield to reflect the date or miles for the next visit. The staff, fron More

by MADDOXSTEPHENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Smith
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Jan 22, 2024 -

Granger Chevrolet responded

Stephen, We check your tire pressures using a tire gauge. Sometimes the TPMS system isn't always completely accurate in what the car is reporting on the instrument panel. Or if one tire is exposed to the sun where the car is parked more than others it will heat up faster thus increasing tire pressure by 2-3 pounds. I've had it happen on my own vehicle after an oil change where the pressures showing on the instrument panel are a few pounds apart. But when I re-checked them using a gauge they were all within one PSI of the same. Temperature also plays a big role. As air shrinks during the cold weather, we are currently experiencing each tire doesn't always shrink at the same rate. As for forgetting your reminder sticker, I apologize. I have counselled all of techs and the service advisors to insure this doesn't happen again. Next time you are in the store come see me and I will arrange to have your car washed and vacuumed for you if you would like. We strive to earn a 5.0 survey every visit. Thank you for calling these deficiencies to our attention and giving us an opportunity to take corrective action to better serve you. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

January 19, 2024

Thomas was personable and very sweet. I am a first time buyer and he made the whole process as easy as possible. I will be recommending him as well as Granger to everyone! More

by haylee.obrien24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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January 19, 2024

Grangers was a pleasure to work with. They made my buying experience great. Had a good time More

by joanna.molley
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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January 19, 2024

Very clean established get you in and get you out they waiting room is nice complimentary drinks More

by ONTRAKCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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January 17, 2024

Very pleased. Courteous and great deal. Was a seamless process and got the vehicle I wanted. More

by CHRISHICK.CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte, Sami Williams, Todd Hurst, Amber Smith
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January 17, 2024

Stacey always takes care of me in a professional & courteous manner. She keeps me updated & informed on the service of my vehicle. More

by MGONZALEZ34
Recommend Dealer
Yes
Employees Worked With
Stacey
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January 16, 2024

Great customer service and my sales rep Thomas Murphy was great! I would highly recommend More

by rodneysmith1965pops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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January 16, 2024

First class atmosphere, truck was serviced in a timely manner would highly recommend this dealership. More

by FISHERMANWOODY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
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January 15, 2024

Fast courteous service. I drove up, nobody came out. I went inside and gave the lady my key fob. Nobody said good morning. But the oil change went as scheduled. More

by RICHARDRENALDO60
Recommend Dealer
Yes
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January 15, 2024

Service lady was very helpful and friendly. My truck has been to classic Chevrolet in Beaumont 3 times for the same issue and they could never fix the problem over the last 10k miles, Granger C More

by JCSTATES
Recommend Dealer
Yes
Employees Worked With
Stacy
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