Granger Chevrolet

I had my 2020 Chevy Traverse brought there upon discovering that my transmission was going out. I dropped my vehicle off mid week and was told we could anticipate a diagnostic within 2 days. Friday discovering that my transmission was going out. I dropped my vehicle off mid week and was told we could anticipate a diagnostic within 2 days. Friday came and there were answers, in fact our truck sit for days without being inspected. After constant calling we were advised that the truck had diagnosed and that there would be more work to be done totaling $750 to confirm a further diagnosis of the engine problem. We were advised the job could cost anywhere from 1200 to 7,000 to repair. I inquired if the paid diagnostics balance would go towards the repair cost and was advised that neither balance, the 178 nor the 750 would. At that time I decided that it would be best to pick the truck up and take it elsewhere for repair. Upon my Father in Law picking the truck up he was advised of an additional fee for storage to be paid at pick up. The truck had been there as long as it had due to the delay in it being diagnosed however this experience was far less than a Granger experience. More

Not happy Is what it is Never again Should have fixed the car that they sold me car that they sold me More

Wonderful EXPERIENCE! !! I highly recommend Granger Chevrolet & SHELBY O'BRIEN(SALESMAN) Go check them out! !! I highly recommend Granger Chevrolet & SHELBY O'BRIEN(SALESMAN) Go check them out! More

Amber helped me get my car in for flat tires and was also able to work in my oil change. She was very helpful and very pleasant! able to work in my oil change. She was very helpful and very pleasant! More

Very knowledgeable and courtise Very polite and saved me some money by letting me know that I got some wrong info. from some one else some money by letting me know that I got some wrong info. from some one else More

They found the problem and fixed it They said I needed a transmission and it was causing me problems and replacing the transmission transmission and it was causing me problems and replacing the transmission More

Great- I miss Jessica but I love working with Stacy, she’s great! Always had a very good experience with Granger employees. she’s great! Always had a very good experience with Granger employees. More

Non-cooperative with my warrenty company. Some services were denied payment because your shop management would not get the information they needed. I ended up paying more. Some services were denied payment because your shop management would not get the information they needed. I ended up paying more. More

It worked well this time My last experience did not go well under the new service manager. Service was writer are work hard. well under the new service manager. Service was writer are work hard. More

Took 2 days to do nothing No communication and did not do what I asked what I asked More