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Granger Chevrolet

Orange, TX

Overview
Reviews
4.8
1,416 Reviews
Call Dealership (866) 799-7806
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2611 MacArthur Dr

Orange, TX

77630

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Showing 1,416 reviews

January 23, 2024

The staff is knowledgeable and friendly and great facility will definitely return !!! Happy customer thanks !! More

by Wsam1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte, Sami Williams, Todd Hurst, Amber Smith
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January 22, 2024

Awesome place to service my vehicle, Stacy and staff are always helpful , will always return More

by STACYJDERUTTE1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte
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January 20, 2024

The service was great and when there was a problem, they were able to solve it within a couple of minutes. More

by COLLEGESTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
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January 20, 2024

Shelby helped use find the right Tahoe with everything we wanted it was amazing experience and treat us amazing More

by kassandra.bryer13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
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January 20, 2024

Good service and felt like family and was able to make a deal on a truck well worth my experience More

by nepats.df83815
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Cole, Thomas Murphy
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January 20, 2024

Shelby was a great help and we appreciate his salesmanship. He was very thorough on the details. Thank you. More

by Dmarsh10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
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January 19, 2024

Grangers was a pleasure to work with. They made my buying experience great. Had a good time More

by joanna.molley
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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January 19, 2024

Very clean established get you in and get you out they waiting room is nice complimentary drinks More

by ONTRAKCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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January 19, 2024

Thomas was personable and very sweet. I am a first time buyer and he made the whole process as easy as possible. I will be recommending him as well as Granger to everyone! More

by haylee.obrien24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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January 19, 2024

The tire pressure was, 34,34,35&37 wasn’t consistent when I checked it after the oil change and there was no service sticker on the windshield to reflect the date or miles for the next visit. The staff, fron More

by MADDOXSTEPHENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Smith
Report | Print
Jan 22, 2024 -

Granger Chevrolet responded

Stephen, We check your tire pressures using a tire gauge. Sometimes the TPMS system isn't always completely accurate in what the car is reporting on the instrument panel. Or if one tire is exposed to the sun where the car is parked more than others it will heat up faster thus increasing tire pressure by 2-3 pounds. I've had it happen on my own vehicle after an oil change where the pressures showing on the instrument panel are a few pounds apart. But when I re-checked them using a gauge they were all within one PSI of the same. Temperature also plays a big role. As air shrinks during the cold weather, we are currently experiencing each tire doesn't always shrink at the same rate. As for forgetting your reminder sticker, I apologize. I have counselled all of techs and the service advisors to insure this doesn't happen again. Next time you are in the store come see me and I will arrange to have your car washed and vacuumed for you if you would like. We strive to earn a 5.0 survey every visit. Thank you for calling these deficiencies to our attention and giving us an opportunity to take corrective action to better serve you. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

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