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Granger Chevrolet

Orange, TX

Overview
Reviews
4.8
1,337 Reviews
Call Dealership (866) 799-7806
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2611 MacArthur Dr

Orange, TX

77630

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Showing 1,337 reviews

December 14, 2023

El Jefe was hands down the best salesperson I could have had to assist me in the purchase of my new Silverado! If you need help with a vehicle from a knowledgeable salesperson, El Jefe is your guy! More

by randyllejeune
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
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December 12, 2023

This probably the fastest I was helped in getting a new (for me) vehicle. Rusty was great in getting everything taken care of, and the entire staff was friendly and helpful. I definitely recommend this dea More

by rupe1313
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Doucet
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December 12, 2023

Rusty was an amazing salesman! He was very polite and walked us through the whole process and made it so much easier for us. Would definitely recommend him to anyone who is looking More

by Saramsweeti1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bumgartner, Rusty Doucet
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December 11, 2023

There was never any communication unless I called a million times. I never felt like they cared about the situation going on and not willing to help. More

by drvignes14
Recommend Dealer
No
Employees Worked With
Todd
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Dec 11, 2023 -

Granger Chevrolet responded

Allison, I can see where we had text communication with you 7 time between 11/15 and 11/20. Todd, your service advisor, was working on research to help you with the expired extended warranty to see if we could get you some from them between 11/20 and 11/27 during which he had 2 phone calls back and forth with you according to our records. The communication was limited during these 7 days so I assume that's the period you are referring to. He assumed you were still working with your extended warranty attempting to get some help from them although it expired in May. I talked to you on the 28th and told you I would work up some options to get your vehicle repaired. According to notes on the repair order Todd talked to you 12/1 and you authorized a new transmission replacement at that time. I agree the communication between 11/20 and 11/27 was lacking but we thought we were waiting on you to make a decision since the extended warranty company had declined any further repairs. forgive us please for our lack of communication during this time. The transmission was ordered on 12/2/23 and arrived 12/4/23 at which time it went back into line with our transmission tech for install. The transmission was installed 12/5 and completed 12/6. Did you have a rental or other unusual expense during this time that perhaps I could help you with? Again, I apologize for the delays and lack of communication on our part. Rick Hanzelka Service and Parts Director Granger Chevrolet

Dec 13, 2023 -

drvignes14 responded

Texting was the only way to ever get a hold of anyone. I can show the number of times I called the service department and the number of message I left. The only way I could ever get Todd or you on the phone was if you happened to answer the service department phone. I work in customer service and know how important returning someone’s call is. I also need to bring the vehicle back because it is still having issues with shifting in the lower gears. Of course it is very difficult to be without a vehicle again. I’m just losing confidence after I just spent so much money for it to be repaired

December 11, 2023

Dealership was very friendly and helpful with the deal. I will tell other people that are in the market for a vehicle about your dealership. Thank you very much for getting me my truck. More

by carlsxmen
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivy Blanda
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December 11, 2023

Service department was very friendly Waiting area was really nice and clean Plenty of seating with comfortable chairs More

by CMELANCON
Recommend Dealer
Yes
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December 10, 2023

Takes too long to reach a deal and then the paperwork is lengthy I'm satisfied with the experience More

by GBELL195
Recommend Dealer
Yes
Employees Worked With
Thanh Vo
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December 10, 2023

I went there for an oil change That's all I have to say about that More

by sdt23107
Recommend Dealer
Yes
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December 09, 2023

Buying experience was reasonably painless. All the staff are very helpful and straightforward. It’s nerve wracking when it’s your first proper “car buying” experience, but they made it it easy More

by Jonathan_mixes
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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December 08, 2023

Thomas was awesome , and very professional he made the process super easy and got me the car I'm in love with ! More

by Sheyenneautumngoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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