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Granger Chevrolet

Orange, TX

Overview
Reviews
4.8
1,392 Reviews
Call Dealership (866) 799-7806
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2611 MacArthur Dr

Orange, TX

77630

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Showing 1,392 reviews

December 21, 2023

Shelby helped me find just what I was looking for I was looking to trade my 2022 Chevy rst in for a high country with a sunroof He made everything super easy and I got the dream truck I have always wante More

by Markthibodaux69
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
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December 18, 2023

Shelby was super easy to deal with and made the car buying process super easy and I would recommend him to anyone More

by Lsomjosdo
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
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December 18, 2023

Shelby was super helpful and made the car shopping easy and stress free go see him More

by Denmoncarly
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
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December 15, 2023

Did not think we’d be getting something brand new but it just worked out that way. Shout out to Thomas and everyone who helped, will come back in the future! More

by Joshnorman8787
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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December 14, 2023

El Jefe was hands down the best salesperson I could have had to assist me in the purchase of my new Silverado! If you need help with a vehicle from a knowledgeable salesperson, El Jefe is your guy! More

by randyllejeune
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
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December 14, 2023

Everyone was amazing! I am very please with the service we received during our buying process. More

by bonnielou1112
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewayne , Thomas Murphy
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December 12, 2023

This probably the fastest I was helped in getting a new (for me) vehicle. Rusty was great in getting everything taken care of, and the entire staff was friendly and helpful. I definitely recommend this dea More

by rupe1313
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Doucet
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December 12, 2023

Rusty was an amazing salesman! He was very polite and walked us through the whole process and made it so much easier for us. Would definitely recommend him to anyone who is looking More

by Saramsweeti1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bumgartner, Rusty Doucet
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December 11, 2023

Service department was very friendly Waiting area was really nice and clean Plenty of seating with comfortable chairs More

by CMELANCON
Recommend Dealer
Yes
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December 11, 2023

There was never any communication unless I called a million times. I never felt like they cared about the situation going on and not willing to help. More

by drvignes14
Recommend Dealer
No
Employees Worked With
Todd
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Dec 11, 2023 -

Granger Chevrolet responded

Allison, I can see where we had text communication with you 7 time between 11/15 and 11/20. Todd, your service advisor, was working on research to help you with the expired extended warranty to see if we could get you some from them between 11/20 and 11/27 during which he had 2 phone calls back and forth with you according to our records. The communication was limited during these 7 days so I assume that's the period you are referring to. He assumed you were still working with your extended warranty attempting to get some help from them although it expired in May. I talked to you on the 28th and told you I would work up some options to get your vehicle repaired. According to notes on the repair order Todd talked to you 12/1 and you authorized a new transmission replacement at that time. I agree the communication between 11/20 and 11/27 was lacking but we thought we were waiting on you to make a decision since the extended warranty company had declined any further repairs. forgive us please for our lack of communication during this time. The transmission was ordered on 12/2/23 and arrived 12/4/23 at which time it went back into line with our transmission tech for install. The transmission was installed 12/5 and completed 12/6. Did you have a rental or other unusual expense during this time that perhaps I could help you with? Again, I apologize for the delays and lack of communication on our part. Rick Hanzelka Service and Parts Director Granger Chevrolet

Dec 13, 2023 -

drvignes14 responded

Texting was the only way to ever get a hold of anyone. I can show the number of times I called the service department and the number of message I left. The only way I could ever get Todd or you on the phone was if you happened to answer the service department phone. I work in customer service and know how important returning someone’s call is. I also need to bring the vehicle back because it is still having issues with shifting in the lower gears. Of course it is very difficult to be without a vehicle again. I’m just losing confidence after I just spent so much money for it to be repaired

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