Granger Chevrolet

Nice,on time,respectful responsible,good, friendly,clean reliable service provider patient welcoming good customer reliable service provider patient welcoming good customer More

Can I make this NO STAR? AWFUL EXPERIENCE! Seriously the worst I've ever had. This was a total bait and switch. The pictures of the car online made the car look incredible but it was completely beat-u the worst I've ever had. This was a total bait and switch. The pictures of the car online made the car look incredible but it was completely beat-up. Wouldn't have known about the 2 prior accidents had I not asked for the car report. I called this morning and was told by Destiny in the "Customer Care" department that I would need to put a $500 non-refundable deposit down on this car to hold it so I could test drive it tonight. I decided to take my chances of it selling today and called again tonight before I left Lake Charles to make sure it was there and available before I made the hour trip to the dealership in Orange and Destiny "checked to make sure the keys were still there" and assured me the vehicle was there and said she's set me up with Jimmy to look at it. Once I arrived, Joshua came out on the lot to tell me that he had actually taken another person's $500 deposit on Saturday and he couldn't sell us that car. It was a complete waste of our time and a really badly missed opportunity for this dealership to sell 3 people vehicles and earn new loyal customers. I won't be making another trip back to Granger Chevrolet again and I'll be sure to tell all my friends not to waste their time because this place is shady! More

Very dishonest Do not buy a car from them they try to add extra taxes and call them Dealer Inventory Tax and when I questioned it they tried to convince me it was a Do not buy a car from them they try to add extra taxes and call them Dealer Inventory Tax and when I questioned it they tried to convince me it was a ad valorem tax required by my state which was Mississippi which was a total lie and when I chose not to buy the vehicle they suddenly had a way around it. This worst car buying experience I have ever had. More

Add-on waarranties without consent. Definitely would Not recommend these guys they are extremely shady! Keep in mind, I'm grading on a curve based on the assumption that all used car sa Definitely would Not recommend these guys they are extremely shady! Keep in mind, I'm grading on a curve based on the assumption that all used car salesmen are at least a little shady. I bought a car from them and before doing so, I was in contact with the salesman for about a week discussing the price of the car. We finally settled on a price and he had me sign a document the spelled out the price of the car plus any applicable fees, i.e. taxes, document fee, etc. Then I was sent in to talk to the finance director. Immediately he had me sign an electronic pad which applied my signature to various documents. I was a bit concerned about doing this but he assured me that my signature was going on documents that I had previously agreed to with the salesman. He said this would speed up the process. I finished the rest of the paperwork and left with the car. A couple of weeks later, I received the documents from the US Bank, whom I financed the car through. To my surprise, the amount financed was $3,000 dollars higher than what I had agreed to and signed for. Come to find out that my digital signature was applied to five different warranties totaling $3,000. Now, I will say after trying for months to get in touch with anyone that could help and turning them in to the Texas DMV I was able to recoup $2,301. However, the remaining warranties totaling $699 could not be cancelled. So, in a nut shell, Granger Chevrolet basically robbed me of $699! Thus, this brings me back to my original assessment... extremely shady! Don't believe me, that's okay. Go buy a car from them... you'll see! More

Almost the worst experience ever. Salesman CJ was very misleading & had very poor communication. Wasted 4 days & all we got was the run around. 1 star is a bit much misleading & had very poor communication. Wasted 4 days & all we got was the run around. 1 star is a bit much More

Wow! What a great experience in ALL departments... sales, service and finance! Wouldn’t want to go anywhere else. Home town dealer and a new meaning to world class experience for all! Please give them a try! service and finance! Wouldn’t want to go anywhere else. Home town dealer and a new meaning to world class experience for all! Please give them a try! More

Wonderful experience I will never purchase a vehicle any where else. Granger customer service is top notch! I had an amazing experience from top to bottom! Ive used the se I will never purchase a vehicle any where else. Granger customer service is top notch! I had an amazing experience from top to bottom! Ive used the service department as well and have always had great experiences! More

Service Dwpartment My Cadillac ATS gave their service department a run for its money with the problem it was having. They worked diligently and solved the problem. A h My Cadillac ATS gave their service department a run for its money with the problem it was having. They worked diligently and solved the problem. A huge thank you to Bobby, Kasey, Mallory and the service department. More

Great Experience with Sales & Service Being approximately 125 miles from this dealer, my initial correspondence with Johnny Sanchez (sales) was through emails and phone calls which were ge Being approximately 125 miles from this dealer, my initial correspondence with Johnny Sanchez (sales) was through emails and phone calls which were geared around a used vehicle I had seen on their website. The pricing was clearly outlined and Johnny was up front about what sort of help he could lend to help get me into this vehicle. After a few weeks, we made the 125 mile trek to the dealership, met with Johnny, and were delightfully impressed with overall process of purchasing our vehicle. It was a flat out 'no-pressure' purchase which took us no more than an hour or two before we were driving it off the lot. After then taking this vehicle in for what I was told (at another Dodge dealership near our home) was required maintenance, Johnny put me in touch with Joseph McArthur (Service Dept). Joe was extremely helpful, wasn't in a rush to simply get my questions answered and off the phone, and even went through to look up actual manufacturer's maintenance recommendations and history of maintenance items which were performed on the vehicle I purchased. Through it all, Joe provided a level of service over the phone that would have never been expected. All in all, I have to admit that the people I have dealt with at Granger Chevy prove that you are not at any ordinary dealership. I have been treated above and beyond what I ever expected...even after my purchase. Thanks to Johnny Sanchez and Joseph McArthur for their great continuing service. More

They will steal your money They sell extended warranties that don't cover anything. Everytime I bring my truck in for warranty work it's always "not covered" So I wasted my mone They sell extended warranties that don't cover anything. Everytime I bring my truck in for warranty work it's always "not covered" So I wasted my money buying thier extended warranty. More