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Granger Chevrolet

Orange, TX

Overview
Reviews
4.8
1,418 Reviews
Call Dealership (866) 799-7806
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2611 MacArthur Dr

Orange, TX

77630

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Showing 1,418 reviews

April 10, 2024

Service is perfect. That’s why I keep coming back. People are polite and congenial and the value is what I expect. More

by Off2Cthelizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams, Todd Hurst, Kenneth Pickett, Laura Roberts
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Apr 10, 2024 -

Granger Chevrolet responded

Dear Mr. Lizard, Thank you for your kind words. Rick

April 09, 2024

Laura in Services at Granger Chevrolet was nice and very helpful when I brought my car in. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
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April 09, 2024

Great experience and nice truck. Thanks all for the help Jeff Sanchez and Tony Lute. More

by Andrew Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
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April 08, 2024

Always glad to do business with granger, they take care of me and I was happy again this time good truck More

by Spurlockjason4
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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April 08, 2024

Staff always very accommodating! Coffee is Great! A Little More, just 8 more words please! More

by Scott
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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April 08, 2024

It was a pleasant experience. Everyone was very knowledgeable and nice I liked the dealership so much that I will buy my next corvette there More

by DJGPPLS1
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
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April 07, 2024

I am not local to orange, but I would definitely make the trip again for a future purchase. More

by diceman1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivy Blanda
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April 06, 2024

Kenny was very good to work with. . He kept me informed and took great care of me More

by Lfoster2205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
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April 06, 2024

Horrible, kept my truck 2 days , charged me 225 for diagnosing low a/c refrigerant then wanted 245 more for what part I may need. Wouldn’t answer my calls nor RICKY the Service manager I left my number More

by DMSOUTHERCOMFORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Hurst, Kenneth Pickett
Report | Print
Apr 09, 2024 -

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 06, 2024

Awesome employees were great with helping me find my car. Great customer service are looking to get you what you are wanting! More

by Janacourtier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez, Tony Lute
Report | Print
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