Granite Run Buick GMC Inc

Awesome The staff at Granite Run are always the same every time I go there which is pleasant and helpful. Everyone speaks to you whether you are their custom The staff at Granite Run are always the same every time I go there which is pleasant and helpful. Everyone speaks to you whether you are their customer or not they make you feel so welcome. Melissa was great she was not pushy wanted to make sure I got exactly what I wanted. She was very friendly, easy to talk to and very considerate of my time. I really appreciate her and would refer others to her. More

Wonderful Salesperson Melissa Haas was my salesperson and went above and beyond her duties. She was in constant touch with me and answered every question quickly and effici Melissa Haas was my salesperson and went above and beyond her duties. She was in constant touch with me and answered every question quickly and efficiently! When she couldn't meet my demands, she brought in the Manager and without hesitation at all, gave me what I had asked for! This place and experience was a class act from beginning to end. Hats off especially to Melissa Haas for doing a great job in helping me find the right car! More

Great salesperson! Melissa Haas was so very helpful.....she helped us get a great deal on a Terrain...she was friendly and answered all our questions! Everyone at the de Melissa Haas was so very helpful.....she helped us get a great deal on a Terrain...she was friendly and answered all our questions! Everyone at the dealership was very friendly too. Melissa is a great addition to their team! More

Won't negoiate at all They tried to give me a "great deal" on one of their lender cars so I decided to shop around and I got a better price on a brand new car from O'Reilly They tried to give me a "great deal" on one of their lender cars so I decided to shop around and I got a better price on a brand new car from O'Reilly GMC in Newtown Square!! The salesman I worked with was also very rude when I wasn't happy with the price they gave me and actually hung up on me twice during phone conversations. So happy I was able to take my business elsewhere! More

Fraud Three years ago I was shopping for a GMC Acadia, originally to buy. For no particular reason I was done buying clothes at the Granite-run mall in Medi Three years ago I was shopping for a GMC Acadia, originally to buy. For no particular reason I was done buying clothes at the Granite-run mall in Media, Pa and decided to check out the Graninte Run GMC dealership. I was met with with one of the sales associates (SA). Me and him had hit it off immediately, we were either talking about the Acadia or joking around. In the course of our conversations and the test drive I wanted the Acadia. Originally I was going to finance the vehicle but the SA advised me since I wasn't hands on and obviously wanted the lowest payment per month as possible (sticker price of the vehicle was 44,000). He then explained to me that GMC branch prides itself on returning customers and word by mouth advertising. With that being said he told me I should lease the vehicle and the more money I put down the lower the payment (obviously). And when my three years is up I can buy the car or get a brand new Acadia for the same low payment without putting down any more money. He explained it's like building equity for your car instead of a house. At that time I asked there finance/lease guy and his manager both confirmed it. I desided to put down $10,000 to bring my payment to 344 a month. After the deal was struck me and SA went out for drinks and have been friends ever since. PRESENT: Approximately two months ago I received a phone call from another sales associate, (my friend had to quite for a medical issue around 6 months after I leased my vehicle). I have forgotten his name because he really tried to screw me. He starts off "hi I am so and so" and work for GMC Granite run. He was working at the time so I thought there wouldn't be an issue "BOY WAS I WRONG". When I explained everything to him he said he'll get back to me after he speaks to his manager Mike who was actually the manager on when I originally got my vehicle. I received a phone call from SA two hours later. He stated that his manager told that no such offer was made and unless I have a witness I can't prove anything. NOW I'm furious, so I asked him why is he bringing up the court system, I was met with no response. I then asked him, doesn't my paperwork tell you my pertinent information? Then you should know that I am a police officer, he then was quite. At that time I told him I do have a "Witness", the SA who sold me the vehicle also since he brings up our legal system he should read the definition of FRAUD. He said, "well I am going to speak with my manager and I will call you back. After a few days I received a missed call from the SA, he said on the VM his manager wanted me to come in. Since my question was never answered I did not go up there. On July 25th I received a phone call from Megan who works at Graniterun GMC. Trying to make a story slightly shorter. I explained everything to Megan, she said she would get back to me and I'm still waiting. This is the 3rd review I have ever written in my life the other 2 were of praise to the people who worked the job and the job itself. More

Great Experience! I had stopped at a few dealers before arriving at Granite Run Buick GMC, and they made my shopping experience the best I ever had. It was no hassle to I had stopped at a few dealers before arriving at Granite Run Buick GMC, and they made my shopping experience the best I ever had. It was no hassle to purchase my new vehicle and everything was done in a timely fashion. Best of all is the salesman helped me every step of the way from the initial greet to the tour of the facility. I was able to meet the managers and the owner which was a pleasure. Once my car was ready he helped me step by step pair me and my daughters phone to the car, as well as set up the OnStar in the car and on my phone. Everything went very smooth unlike some previous experiences I have had purchasing a car. Thank you staff at Granite Run for a great experience! Enjoying my new car to the fullest. More

Looking at a new car The salesman had an I don't really care attitude. Offered a lousy deal so I went to Oreilley Buick and bought a new encore within the hour. They were The salesman had an I don't really care attitude. Offered a lousy deal so I went to Oreilley Buick and bought a new encore within the hour. They were great!! More

Best Car Experience My mom bought a Yukon from here last April and because of the amazing service she received from Patrick and the rest of the sales and service team I b My mom bought a Yukon from here last April and because of the amazing service she received from Patrick and the rest of the sales and service team I bought a GMC Sierra there in august. The service you receive is exceptional. My mom mentioned her salesman actually called her last week congratulating her on her 1 year anniversary and helped schedule a service appointment to get an oil change. Customers for life!! More

Excellent Used Car Purchase-Highly Recommended Granite Run Buick made things right on a recent used vehicle purchase. My used car had some minor quirks that I noticed when I brought it home, and t Granite Run Buick made things right on a recent used vehicle purchase. My used car had some minor quirks that I noticed when I brought it home, and the dealership stepped up and took care of everything and put me in a loaner car The GM, Anthony, is exceptional and really takes care of his customers. Kat in service was also wonderful to deal with. I highly recommend Granite Run Buick for both new and used vehicle purchases. They are a family dealership and do not play any games. Have you seen the new Buicks? They are gorgeous and drive amazing, Thank you everyone!! More

WORST EXPERIENCE EVER AFTER WE HAD THE DEAL DONE Our vanity plate was never transferred apparently the tile clerk never checked the box on the MV1. That was on 1/18/16 and now 3/14/16 still hasn't be Our vanity plate was never transferred apparently the tile clerk never checked the box on the MV1. That was on 1/18/16 and now 3/14/16 still hasn't been resolved with the dealership. 1/2 the time I call no one will ever call me back then when they do they blame the state. NO IT'S THE DEALERS FAULT. Horrible customer service after they have your deal done they they don't have to be nice. More