Granite Run Buick GMC Inc

Don’t sell your vehicle there. They gave us a low ball price saying the used vehicle market is going down but listed way above retail for a used vehicle. They are not trustworthy. They gave us a low ball price saying the used vehicle market is going down but listed way above retail for a used vehicle. They are not trustworthy. More

Don't buy there! They don't stand behind their cars. After I brought my brand new $50,000 truck home, I noticed a ding/ chip in the paint. This was less than an hour They don't stand behind their cars. After I brought my brand new $50,000 truck home, I noticed a ding/ chip in the paint. This was less than an hour later. all they would do was touch it up. It looks awful! They will not fix it correctly because they said it costs too much. More

Awesome service !! As a single woman dealerships often are intimidating but every person I encountered from the 1st call to my signing for my new car was as pleasant, helpful & encouraging as the next ! are intimidating but every person I encountered from the 1st call to my signing for my new car was as pleasant, helpful & encouraging as the next ! Will be back in August for my sons 16th bday & 1st car ! More

Ed, the sales manager, treated me like family!!!! Cat and Mike in service did as well!!!! I highly recommend this dealership. This is a place you can send your kids to and know they will be treated right! Mike in service did as well!!!! I highly recommend this dealership. This is a place you can send your kids to and know they will be treated right! More

I am so pleased with the service I received from Dave in sales. So personable and not pushy at all. Dave made me feel as if I were the only customer in the dealership. What a pleasant experience. He sales. So personable and not pushy at all. Dave made me feel as if I were the only customer in the dealership. What a pleasant experience. He helped me to make the right decision and at the price I wanted. The entire experience was wonderful. On top of all that, I got to see my former classmate John Lewis who has retired from Granite. It was a wonderful day. The other salesman were also cordial. Dave had another customer but I never felt like he had abandoned me. He made sure he kept me in the loop so that I wasn't camping out all day. He encouraged me to ask questions and feel comfortable. Overall, I had a wonderful experience and I get to enjoy my leased vehicle for a few more years!!!! More

To start off Ed (Manager) and David (Salesman) are great people. They gave me a great deal on my dream truck and I'm thankful for that! They are both personable and not pushy at all. So if you are looking f people. They gave me a great deal on my dream truck and I'm thankful for that! They are both personable and not pushy at all. So if you are looking for a good dealership to work with then look no further, Granite Run is where its at! More

Finally, a dealership that truly puts the customer first. They helped us select the new vehicle and we left under the budget we set for ourselves. They helped us select the new vehicle and we left under the budget we set for ourselves. More

The worst dealership i ever dealt with, it took 2 hrs to buy a car and because i went to a credit union on my own and not through them they wouldnt exchange info with them, any other time when i bought a ca buy a car and because i went to a credit union on my own and not through them they wouldnt exchange info with them, any other time when i bought a car and did the same the dealership still took care of everything. All the good comments and reviews are eith related to people that work there or were paid. Its the worst dealership dont go there. If i could have bought the same car somewhere else i would have. I could go on but i dont have the time. I couldnt even be excited about buying a car cause i w I s so mad. Poorly ran. I tried to rate it 0 but it said i had to pick 1. More

this car cost $8K after only 15K miles This car was purchased with only 1K milles and after 14K more miles, the oil plug fell out and the engine seized causing $8K worth of damage. Mind yo This car was purchased with only 1K milles and after 14K more miles, the oil plug fell out and the engine seized causing $8K worth of damage. Mind you I had an oil change 5 months previously and it does not take 5 months for a plug to fall out. Furthermore, the dealer refused to contact the warranty company despite my request so I had to contact them and open a case. Even after this, the warranty representatives stated that the dealer informed them that this wasn't covered and that the oil plug issue is not their. the warranty place was not told of the time lapse between services nor did they know that the research my point that the car did not notify me of any issue until the very second that the engine seized causing thousands of dollars of damage to my car without any negligence on my part. The failure of the plug after 5 months of working without a problem and the car's failure to notify me of a catastrophic engine emergency is the fault of the car and it is buick's responsibility to remedy this; but they refuse to do so. My holiday was ruined, gifts returned, and the car dealer still refused to assist me or call me to give me any updates. 14 days without a car and no call to advise the status or when it will be done. And again, the dealer and warranty people refused to help me regardless of the fault of their products. The lack of proper services will prompt me to see legal action and I will report this lack of any communication to the BBB. More

Great service top to bottom From the minute my father and I walked in to the dealership, Melissa Haas made us feel at home. She was very approachable, she offered snacks and bev From the minute my father and I walked in to the dealership, Melissa Haas made us feel at home. She was very approachable, she offered snacks and beverages, and she was very honest throughout the entire process of finding the right car for me. A lot of the time, finding the right car can be stressful, but Melissa made the process seem effortless. I also had a chance to meet the owner, Ryan Irish, and within seconds of meeting him, he was offering free Villanova T Shirts to my father and I. Granite Run Buick GMC really had a family feel to it that was greatly appreciated. I highly recommend. More