Granite Subaru

Great customer service I came into the dealership with the intent of looking for a jeep wrangler I seen online, I arrived early at 10:40 considering they open at 11:00 on Su I came into the dealership with the intent of looking for a jeep wrangler I seen online, I arrived early at 10:40 considering they open at 11:00 on Sundays, we seen a couple salesman walk past us and then Art approached us as soon as he stepped out of his car and seen we have't been helped yet and started taking care of us. He made the car shipping pain free. He knew about the features that jeep had which is pretty cool since most dealerships salesman only know of the brand car they sell at their dealership. I was out by 2pm with a new car and smile! He has gone out of his way to make sure I am a happy customer and continue being a happy customer. Thank you Art!! Natalie More

Great Sales Experience! Art sold me a 2019 Subaru Crosstrek and it’s the first car I’ve ever leased. He couldn’t have given me better service or been more attentive to what I Art sold me a 2019 Subaru Crosstrek and it’s the first car I’ve ever leased. He couldn’t have given me better service or been more attentive to what I was looking for in a car. He made sure that everything was a smooth process and stress free. Very friendly car dealer, would definitely recommend for anyone looking for a nice new Subaru! :) More

Excellent Salesman, informative and helpful We had an awesome experience at Granite Subaru with Art Otremba as our sales consultant He was very pleasant and extremely knowledgeable of all the We had an awesome experience at Granite Subaru with Art Otremba as our sales consultant He was very pleasant and extremely knowledgeable of all the automobiles on the lot. He knew everything about the car that we were looking at and showed us every feature to make sure we had a thorough understanding of the vehicle. He was extremely helpful in guiding us to our purchase and went above and beyond to make sure we got this car. He worked with the financial staff so that it was possible for us to purchase the car at a price point we were comfortable with. I was very impressed with Art and his professionalism and his overall customer service at anytime with his potential buyers. I felt he took the time with my husband and I and went out of his way to make sure we got what we wanted with the best safety features and the family in mind , our new car a 2018 Crimson Red Subaru Outback . More

Pain Free Car Shopping After looking around online I found the exact car I was looking for on Granite's website and decided to check it out while I was picking up my old car After looking around online I found the exact car I was looking for on Granite's website and decided to check it out while I was picking up my old car from their service department. Within a few minutes Gary had the car ready for test drive and laid out a very thorough description of all the cars features. He was able to work out a fair deal with the trade in and had the car ready to take home that night. Excellent zero pressure - stress free car shopping experience More

Salesman extremely helpful, and we tested 3 models to make . Excellent salesman, patient, informative and helpful with each car we tested. Can’t say enough thanks for his help. He is giving us over an hour on pi Excellent salesman, patient, informative and helpful with each car we tested. Can’t say enough thanks for his help. He is giving us over an hour on pickup to be sure we know all the bells and whistles! More

Awesome Experience for a Tough Customer I researched my 2018 Outback purchase extensively, knew what I wanted and what constituted a good deal. Through TrueCar, I arranged test drives of Out I researched my 2018 Outback purchase extensively, knew what I wanted and what constituted a good deal. Through TrueCar, I arranged test drives of Outbacks at Subaru dealerships in Saugus, MA & Keene, NH. The Saugus dealership pulled a 'bait & switch', while I drove 2 hours to Keene to discover the car had sold. Early in the process, I connected with Granite Subaru's Internet sales mgr, and he was helpful. I stopped by and test drove, but couldn't get the deal I wanted (low offer on my trade-in). I planned to check trade-in value elsewhere, but received a follow-up call from Granite Subarus sales manager asking me to return, and offering what I'd wanted for my trade-in. I went back and closed the deal in 3 hours. Our salesman, Art Otremba, was just phenomenal. His customer service is impeccable (and I'm hard to impress). His follow-up was generally good as well. The only issue we encountered was a delay in receiving the new registration, which was in part due to a breakdown in communication at my agent. The marker of exceptional customer service, IMHO, is recovering from an unforeseen issue. Art & Granite got all over the registration issue immediately, emailing a copy and overnighting the original paperwork to me. Oh yeah, they included a free remote start although the promotion had expired (because my first visit was during the promotion. I will definitely recommend Art Otremba & Granite State, and revisit when I need another vehicle. More

Art is the best! My wife and I had a general idea about the kind of Subaru we wanted, and the price we had in mind, and once we told Art our budget and what models we My wife and I had a general idea about the kind of Subaru we wanted, and the price we had in mind, and once we told Art our budget and what models we liked, he pulled up options that fit our budget, and let us pick which ones to test drive. He presented options without trying to sway us in a specific direction, and immediately put us at ease, without trying to SELL us, as most dealerships and salespeople tend to do. This was by far, the most efficient and low-stress car purchase I have ever made. Go to Granite, and ask for Art! More

Good experience Art did his best to get us a car and price were we would be comfortable. He was patient and good customer service as well as following up with us. Art did his best to get us a car and price were we would be comfortable. He was patient and good customer service as well as following up with us. Jon was not so professional, using the F word i one of our conversations and stating that "I don't care if you get it or not ( extra warranty coverage), doesn't make a difference to me" All employees we encountered on the floor were very pleasant. More

Purchase of a new vehicle Steve was very helpful in helping me get the payment in the range that I needed it to be. Art was extremely helpful in finishing up the sale and show Steve was very helpful in helping me get the payment in the range that I needed it to be. Art was extremely helpful in finishing up the sale and showing me how all the new features worked in the new vehicle. He answered all of my questions to my satisfaction. I did not feel rushed with Art and he seemed very knowledgeable. More