Granite Subaru

Excellent from start to finish This was my first new car that is all mine. However, I came knowing what I wanted. The sales staff and especially Danny Carlo treated me very well. This was my first new car that is all mine. However, I came knowing what I wanted. The sales staff and especially Danny Carlo treated me very well. He went over all of my options and tolerated my hesitation. He went over and above to even get me the color I wanted. Between that and the reasonable price I could not be happier. More

From xxxx It started off fantastic. They helped my wife find the exact car they wanted and the perfect trade in price for her car at Prime Subaru in Hudson. Aft It started off fantastic. They helped my wife find the exact car they wanted and the perfect trade in price for her car at Prime Subaru in Hudson. After that everything went to xxxx. The door gasket on the back driver side door was hanging off so they agreed to fix it. Went to pick up the car and it wasn't fixed. No biggie, went in to ask someone what we could do and I got "I really had nothing to do with this, but you should probably run back to the service department and try to convince them to stay." I SHOULD!!!!! TRY TO CONVINCE THEM!!! I got to the service department to ask what happened and if they could fix it. I am told by the person behind the desk that "we were told the wrong door". If someone tells you something is "falling off" and it's not where they told you it was why I'm Gods name don't you look for it! I ask the guy if I could pull it around and have them fix it and the reply is "well it's Friday and we leave at 5 (it's not 5 yet) so you will have to make an appointment". I could not believe that this was the service we received. It's a door gasket and they failed to fix it in the first place, show some effort! So my wife made the arrangements because I couldn't talk to this person anymore because of how angry I was. She brings the car in and 2.5 hours after her appointment someone walks up and asks if she is waiting for something!!!!! They never checked her in and did not know who the car belonged to. When you mess something up and a second chance is given it should be handled with kid gloves. So I received a survey in which I detailed the experience and within minutes I got a reply from the GM asking what it was he could do to make this right. He offered my wife a remote start and we accepted. She took it in, got it done, brought it home AND IT DIDNT EVEN WORK!! They had to change a bad part out in the parking lot at her job. I emailed to GM again about how his service department needed two try's to get it right again. All apologetic again asks what he can do. I tell him after much talking I decide to give them a shot with my truck. I wanted out of the payments and a little better gas mileage. Got me a car, washed out my truck and everything was fine. Yet again things needed fixing. An appointment is made and my car is brought in. No mention of how long it will take. They called my wife the next day saying they need to keep it another night. When I talked with the service guy, he explained how he was under the impression that the job was going to be done in house but it was instead sent out. This was just for one of the problems. When I finally picked it up a week later I discovered that out of 4 problems only the one that was sent out to get fixed was completed! I alerted them to the problem and demanded that the service manager calls me. He called and tried to convince me to give them a second chance. HA! Second chance! Try 4th chance. Again alerted the GM the service department had not improved at all. He says he will call again. I received no call from him. I decided to let them try again to finish the job they started. It took 4 days and they said they may need to replace my entire headliner. Now I'm stuck because my wife's car has an electrical issue, I purchased an extended warranty and don't know if i can even bring my car anywhere else because I will never bring my car back to this service department. I wish I had my truck back. I wish I never dealt with this dealership. I wish I wasn't paying for a warranty that I can't use. Every time I look at our cars it is just a glaring remainder of this Problem. Makes me sick. More

Right Car, Right Price I had been shopping around for a 2016 Legacy for a couple of weeks...seems to be a popular car because area dealers' inventory seemed low. Anyways, I I had been shopping around for a 2016 Legacy for a couple of weeks...seems to be a popular car because area dealers' inventory seemed low. Anyways, I was happy to find the color and options that I wanted and was able to get a good price on my trade and a fair price on the purchase. The process was easy and would buy from Prime again. I appreciated the no games or gimmicks, just straight forward info from Charlie. More

Danny Carlo is a great product specialist I am a Hudson resident who needed a second vehicle for my family. So I went to Prime Subaru and met with Danny Carlo. He is a very professional young I am a Hudson resident who needed a second vehicle for my family. So I went to Prime Subaru and met with Danny Carlo. He is a very professional young man who was attentive to my needs. And after browsing his lot he and my wife landed on a 2006 Mitsubishi Outlander. After test driving it we decided to ask him what the figures would be as we were very interested. He then presented us a very attractive figure without us having to haggle he never gave us the "let me ask my manager" and any of the other cliche sales lines you get from most dealerships. We decided to take the vehicle. The following day while I was at work he brought it buy all cleaned and detailed for me to inspect it one more time. It exceeded my expectations. After he brought it back and my wife went and signed paperwork and he even delivered it a second time to my office so I could drive it home. So Danny Carlo of prime Subaru is a A+ product consultant and anyone interested in Subaru should go to him first. Thank you Jeremy & Bianca Hicks More

Extremely Pleased Tom Merrifield was extremely accommodating, personable but not pushy and made my car buying experience excellent. I stopped by last weekend not realiz Tom Merrifield was extremely accommodating, personable but not pushy and made my car buying experience excellent. I stopped by last weekend not realizing it was just after closing as Tom was walking to his car. He went out of his way to ask me if there was something I wanted to see. Even though I offered to come back, he was more then willing to let me take a peek and test drive a car. He was not pushy and didn't haggle over amounts which is so typically the case at car dealerships. He also went out of his way, to come in on his day off when it was time for me to pick up my new car. The customer service was superb. I love my car and am thrilled with my choice to go with Subaru. Thanks Tom for making it so easy for me and for being so accommodating! I will recommend you anytime! ? More

Purchasing My 2015 Forester Danny was the best salesman I could ever find! he was kind patient, knowledgeable about his product. . he was extremely helpful throughout the enti Danny was the best salesman I could ever find! he was kind patient, knowledgeable about his product. . he was extremely helpful throughout the entire time we were there. i have bought numerous cars over the years. he was by far themost wonderul sales person in my many years of buying cars He assured me that he always would be there if i had any questions about anything,any time. More

Good crew of people but they dont back up their work I found my 07 SI off auto trader, for a very good price. When i checked out the car, the sales man treated me very good, did not agrue with me with nu I found my 07 SI off auto trader, for a very good price. When i checked out the car, the sales man treated me very good, did not agrue with me with numbers, and did everything to get the car for me and quick. altough, i was not told the title was lost untill i signed all the papers, made a down payment, so i had to wait. this car is very nice and a whole lot of fun. it was well worth it up untill i relized i actully had a proablem with the car. at first i though it was just me, but it doesnt take 2 weeks to get used to a car. ive driven many many cars and have been driving stick for longer than ive had my license. i know cars, and i know how to drive stick. i know there was somthing wrong with my car so i had it checked out by a few friends and a honda dealer ship. there was CLEARLY somthing wrong with my transmission. i brought it back to the dealer told them about the problem and was told i was driving the car wrong and he was trying to teach me how to use a clutch. i was told to stop driving the car a particular way that made it happen 100% of the time and ill be ok. but it still happen to me at other times. when theres a car problem, they only get worse down the road. i paid good money for an extended warentee and they would not fix my car. Service tried to play me because im just an 18 year old kid. they waisted my time and gas. i live over an hour away. they also returned my car with a bubble in my tire when he was "taking it on a hard ride". now i have to rush to get my car fixed for honda day coming up soon. i was planing on taking it on the drag strip. Service was a compleat joke. but i must say, all sales people, phone operators, and managers were great and respected me. More

VERY GOOD EXPERIENCE I went to Prime in Hudson, NH twice. 1st time, the test drive went well, but I missed out on the car that I wanted due to not being able to make a qu I went to Prime in Hudson, NH twice. 1st time, the test drive went well, but I missed out on the car that I wanted due to not being able to make a quick decision on the car, and had to sacrifice that 1. The 2nd time, I found another beauty, but my insurance would have cost me as much on the pre-owned as on a new car. So I had to renegge on the 2nd car. My salesman was Tom Merrifield, and his Mgr, Marc Barnaby, 2 good people. They were very professional and courteous. As of this the date of this review, I am the proud owner of another pre-owned car from a dealer closer to home. Thanks again Tom & Marc for all your efforts on my behalf... More

Recommended, But with Serious Caveats To submit this review, the website required me to say whether or not I recommend this dealership. I think this question is irrelevant, as every purcha To submit this review, the website required me to say whether or not I recommend this dealership. I think this question is irrelevant, as every purchase depends on the circumstance of the buyer. I certainly recommend looking into what this dealership offers, but prospective buyers should bear in mind serious caveats. I recently bought a certified pre-owned 2010 Subaru Forester from Prime Subaru. I’ll focus on a handful of key points: QUALITY: The quality of the vehicle was fairly high. I took it to my mechanic, and he said it checked out well given the mileage (60,000). Nonetheless, the mechanic highlighted two issues: the rear rotors had been ground, but needed to be replaced; and the transmission fluid needed to be flushed. More on these two issues below. SERVICE/REPAIRS: I asked my salesman if Prime Subaru would replace the rear rotors and flush the transmission fluid per my mechanic’s recommendation, and he said that they would. Moreover, the next day my salesman said that they had done so. Yet, when I asked for written confirmation of the service after I signed the paperwork to purchase the vehicle, the finance manager told me that this service “had not been promised” and thus had not been performed. Such reneging was by far the lowest part of my experience with Prime Subaru. PRICE: The price advertised online was about $2,000 lower than the sticker price, as seems to be industry norm. The salesman and general manager both told me the price advertised online was fixed and, thus, final. Given the quality of the vehicle, I figured the price was fair enough. BUT, in completing the final paperwork, the finance manager added a “vehicle registration fee” of $349. He told me this is standard for all their sales. I’ve subsequently learned that this “fee” is a common way for dealerships to make more money; waiting until the last step in the sale certainly makes sense for them, as I – and buyers in general – just want to get out the door at that point. I paid this fee, but it left a less than savory taste in my mouth. FINANCING: On the upside, the finance manager got me a very good financing package: 1.74% APR at a local credit union. On the downside, he overstated the monthly price by $10, which I realized only after I ran the numbers at home. I fear that I would’ve been stuck at the higher price if I hadn’t done this due diligence. Also on the downside, when the finance manager offered me an extended warrantee, he discussed only that it was $10 more a month (in reality $20 more), omitting entirely the higher cumulative price. Granted, such an omission isn’t uncommon in sales, but it (further) undermined my trust in the transaction. Moreover, this finance manager said I had to decide on the extended warrantee immediately; I learned later that I could’ve waited at least until the end of the day on which I had purchased the vehicle – and likely longer. Initially, I signed up for an extended basic warrantee, but I canceled it the next day after recognizing it wasn’t worthwhile. OVERALL: On the upside, I can report that I’m pleased with the vehicle quality and the financing package that the dealership secured. On the downside, this dealership reneged on its verbal promise to perform a pair of repairs, added a substantial fee to what they said was already the “final” price, overstated my monthly payment, omitted the full magnitude of the cost of an extended warrantee, and pushed me to decide on this warrantee immediately when in reality I had far more time to decide. By the end of the transaction, I was asking for confirmation in writing of all verbal assurances because my trust in the process had pretty much evaporated. Perhaps that’s common of all such purchases, but I certainly hope not. In closing, prospective buyers should know they can get a good quality car and a good financing package through Prime Subaru, but they should also take all appropriate measures to cover their bases. More

A Wonderful Salesman We Never Met I'm writing this review to let everyone know that my wife and I has been purchased a new 2014 Suburu XV CrossTrack SUV from Prime Suburu, Hudson, NH c I'm writing this review to let everyone know that my wife and I has been purchased a new 2014 Suburu XV CrossTrack SUV from Prime Suburu, Hudson, NH car dealership received an excellent customer service from Mr. Michael Wright has treated us so nice. He did not pressure us into the purchase of this new vehicle at all. First time we stopped by the dealership was kind of late Wednesday evening off from work. Our first option car was to purchase a Suburu Impreza. But with a few questions from Mr. Wright and answers from us, Mr. Wright has helped us to aim at an SUV in the show room of which we really like the vehicle a lot but not the color at that time. Prime Suburu did not have the color of our choice. So we promised Mr. Wright that we'll return back to him for the car. When we returned to Prime Suburu dealership to meet with Mr. Wright help us get what we want. Mr. Wright took his time with us to guide us through the purchase of our new vehicle. Long story short, we are so happy and satisfied with Mr. Wright customer service performance. I would recommend him to all my friends, relatives and family to go to him. I would also recommend to all Suburu car hunters to try him out. You get nothing to lost. Thank you very much Mr. Wright for your outstanding service. Keep up your excellence work. bm Westford, MA More