Granite Subaru

Continued Commitement I purchased my STI from what is now Granite Subaru in 2012. I now have over 205K miles on my car thanks in part to their outstanding service departme I purchased my STI from what is now Granite Subaru in 2012. I now have over 205K miles on my car thanks in part to their outstanding service department. I have been a long term customer with both my STI and my wife's Impreza. Typically I have worked with either Jen or Tim at the service desk, both of whom go above and beyond to make my service experience easy: loaner vehicles, scheduling, communicating issues, etc. This spring my car was in for a recall and they notified me that my breaks were in need of repair. The repair grew more involved as they often do with high mileage cars, but Jen worked with me to find price conscious alternatives to keep the cost reasonable. They kept my car for an extra day to test drive it and ensure everything was resolved, while keeping me in a loaner vehicle so the repair would not interfere with my life. A few weeks after the repair, one of my brand new rotors started vibrating like it was warped, which happens occasionally if there is residual stress in the casting. I took my car back to Granite Subaru Service. They took my car right back in without an appointment, test drove it, and replaced the warped rotor under warranty without any charge to me or hassle. I appreciate that they have a continued commitment to servicing their vehicles. Thanks Again. More

One of the best car buying experiences I actually enjoyed I was greeted at the door by Gary a very pleasant and down to earth kind of person. No one pushed any extras on to me. I was given exactly what I as I was greeted at the door by Gary a very pleasant and down to earth kind of person. No one pushed any extras on to me. I was given exactly what I asked for and I did not waste my time. More

Great experience Long time customer. Everyone is helpful and friendly. Bought my daughter her first car which my salesman made possible. Now I can feel better knowing Long time customer. Everyone is helpful and friendly. Bought my daughter her first car which my salesman made possible. Now I can feel better knowing my daughter is in one of the safest cars on the road. Thank you. More

Speedy and efficient I have been bringing my WRX to Granite for 2 years now. The staff is very professional and my car is always ready in a reasonable amount of time. I have been bringing my WRX to Granite for 2 years now. The staff is very professional and my car is always ready in a reasonable amount of time. More

Satisfied customer I was treated very nicely and the service time was great. I will definitely come back and recommend this dealership to my friends and family. I was treated very nicely and the service time was great. I will definitely come back and recommend this dealership to my friends and family. More

Professional I was pleased with the way I was handled and the careful inspection my car received. My service agent reviewed the recommended repairs in detail with I was pleased with the way I was handled and the careful inspection my car received. My service agent reviewed the recommended repairs in detail with photos. Most items seemed reasonably priced except for the brakes (pads and rotors) and a new battery, so I opted out of those repairs. I loved the car wash deal. It really needed it! More

Excellent customer service! From Start to finish of setting up an appointment regarding a recall (no cost for the repair), this has been a fantastic experience! I had to resched From Start to finish of setting up an appointment regarding a recall (no cost for the repair), this has been a fantastic experience! I had to reschedule my appointment and the person I spoke with was extremely helpful! Met with smiles and warm hello's, every single employee I touched base with was pleasant and helpful! I was pleasantly surprised. A free inspection of my systems was offered - took it and nothing was wrong. No Charge. In and out in the specified allotted time. I can't say enough good about this experience and believe me I am a worthy critic of today's customer service reps in business today. More

Excellent service~! The service is excellent and they make you feel that you are very important in making your experience great! Waiting time was shorter than expected. W The service is excellent and they make you feel that you are very important in making your experience great! Waiting time was shorter than expected. Wonderful customer service! More

Service Oil change and 19 point check up. I appreciate Tim greatly. He thoroughly checks my records to be sure all is done as necessary before service provide Oil change and 19 point check up. I appreciate Tim greatly. He thoroughly checks my records to be sure all is done as necessary before service provides it's working excellence. More

Service dep'artment was accomodating and efficient After some confusion regarding free service for a new Ascent the issue was resolved to my satisfaction. Service rep was understanding and kept me inf After some confusion regarding free service for a new Ascent the issue was resolved to my satisfaction. Service rep was understanding and kept me informed of progress.. More