Granite Subaru

Unexpected Went in for simple oil change but unfortunately they found several other musts that needed to be done.Gave me a very nice loaner car as it would take Went in for simple oil change but unfortunately they found several other musts that needed to be done.Gave me a very nice loaner car as it would take several days for parts.For all the surprises they ended up coming in under the estimate and were done before I expected. More

Oil Change and More Great service. Did what I wanted and had options for additional service which I decided not to do at this time. Will do those in the future. Great service. Did what I wanted and had options for additional service which I decided not to do at this time. Will do those in the future. More

Timely Service A factory recall and the service Dept. was spot on! Performed quickly and the attendant was extremely polite and attentive. Thanks for your service a A factory recall and the service Dept. was spot on! Performed quickly and the attendant was extremely polite and attentive. Thanks for your service and time. Will be back! More

Car repair Crew is always pleasant,helpful, and try to give me the best deal with online coupons. I have been working with many of these folks for 20 years. Crew is always pleasant,helpful, and try to give me the best deal with online coupons. I have been working with many of these folks for 20 years. More

Great service Our salesman Stephen Willis was great .He helped a lot he was friendly .He made leasing our Subaru Outback a piece of cake.i would recommend him hig Our salesman Stephen Willis was great .He helped a lot he was friendly .He made leasing our Subaru Outback a piece of cake.i would recommend him highly. More

I love my Subaru! Had two factory recalls issued against my car. Brought the car into the dealership and was given a nice loaner car for the 3 weeks that my car was in Had two factory recalls issued against my car. Brought the car into the dealership and was given a nice loaner car for the 3 weeks that my car was in the shop. A bit of a wait, but there were 150 people in line ahead of me for the recall work, so no complaints. Had them replace the struts and mounts in the front, and fix a rattling noise as well. At the last minute, I requested they do a platinum level detail on the car. It's so pleasurable to drive the vehicle now. All of the heating and sound controls look brand new. The leather seats are totally reconditioned and it smells mint. I love my Subaru! More

Find another Subaru dealership! We purchased a car back on April 1. The car came with one key and a broken drivers side visor so they has promised to fix the visor and provide us a s We purchased a car back on April 1. The car came with one key and a broken drivers side visor so they has promised to fix the visor and provide us a second key. They told us it would take two weeks from when we got the car. At first we received a couple texts back from Mack but then they went silent. Even after numerous phone calls, voicemails and emails, I never heard back. I spoke to Mike Wright (after I called and told them I would wait on the phone for someone to speak with me) who promised he would take care of this for me, again, nothing - he never called me back as promised. It's sad when a group of grown men don't have the xxxxx to tell me they are not going to follow through with the agreement. I would NOT recommend this dealership. Very disappointing. More

Awesome Service Tim at Granite Subaru’s service department was very nice, professional and helpful. The service was done promptly. I would recommend them to all my fr Tim at Granite Subaru’s service department was very nice, professional and helpful. The service was done promptly. I would recommend them to all my friends and family. More

Legacy purchase This was by far the best vehicle buying experience I have ever had, and I've had a lot. I went in looking at the possibility of trading in my previous This was by far the best vehicle buying experience I have ever had, and I've had a lot. I went in looking at the possibility of trading in my previous leased Subaru earlier than the lease end date. I was in and out of there in about 2 hours, which included waiting for the complimentary vehicle inspection and sticker. The options given to me were very clear and fair. I was treated with respect by every employee that I had contact with. It was a very easy process and I left there totally satisfied More

Got a good car, with the typical new car dealer experience. I was looking at dealer inventory for several dealers online and saw what appeared to be a good deal on a specific car at Granite Subaru. I called be I was looking at dealer inventory for several dealers online and saw what appeared to be a good deal on a specific car at Granite Subaru. I called before going in to make an appointment and to confirm that the car was available. I was told that "as far as I can see" that car is available. When I arrived and asked to see that car, I was told that it had been sold the previous day. But they had others. Instead of the lowest priced car in my preferred trim level, I was shown the highest priced car in that trim level. I felt like I was the victim of the classic "bait and switch" technique. However, I liked the car and agreed to pay the higher price for the additional options. On reviewing the dealership's offer, I was told that this car had included in its price a required additional fee of $199 for "Security Coding" markings on the body panels as a theft deterrent. This add on was not listed on the vehicle's sticker or previously disclosed. I was made to understand that this charge was not optional. When I attempted to decline this dealer installed option, I was told I could decline the theft warranty program associated with the security coding but that the price of the car would then be increased by $199, saving me no money. Also, although I expected to pay a "doc fee", the doc fee here was $499, higher than I had seen at other dealerships. They also charge a $95 fee for the registry of motor vehicles runner to pick up the plates at the Mass RMV. Other dealerships do this at no charge. In spite of these criticisms, and a bad stress headache on leaving the dealership after making the deal, I did agree to buy a car from them and I am happy with the car on day two of ownership. More