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2,775 Reviews of Granite Subaru - Service Center
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August 11, 2021
I found my recent experience at Granite Subaru arrogant, disrespectful, and self-serving. The primary appointment purpose was to diagnose the root cause, recommend actions, and resolve an intermittent CEL ( disrespectful, and self-serving. The primary appointment purpose was to diagnose the root cause, recommend actions, and resolve an intermittent CEL (Check Engine Light) preventing a successful NH State Inspection. Further, I explicitly communicated to the individual who booked the appointment and the employee who checked me in on site, Subaru recalls – although outstanding – were only to be discussed after the primary CEL issue was resolved. After 6.5 hours I followed up with the service department. At that time an email was forwarded to me that detailed approximately $13,000 of repairs needed to address the CEL and State Inspection. The amount was described by the Service Personnel as “Crazy”, and the best option would be to use a local/non-Dealer service provider. I immediately declined all service recommendations. Lastly, when I picked up my vehicle, I was informed that the outstanding recall services were completed against my direction and without my authorization. The arrogance to believe a replacement Catalytic Converter for a 17-year-old vehicle is worth $10,000, disrespecting the customer by not providing feedback for 6.5 hours and, self-serving by performing recall service – against my direction and without authorization – because of the revenue generating component. It is unfortunate that we will have to take our new 2021 Subaru Crosstrek elsewhere for service and state inspections. Although we have free inspections for life, it appears you do get what you pay for. More
by JOHN
Verified CustomerEmployees Worked With
Jennifer was the most forthright and helpful.
August 11, 2021
As always service was great. I’ve been taking my car to the Hudson NH location for regular maintenance and inspections since I bought it in 2017. They are friendly and so good to their customers. the Hudson NH location for regular maintenance and inspections since I bought it in 2017. They are friendly and so good to their customers. More
by NREGIS8282
Employees Worked With
August 10, 2021
The staff were excellent.After receiving my car, they The staff were excellent. After receiving my car, they made sure to show me around their new customer waiting area. They kept me up to date on the s The staff were excellent. After receiving my car, they made sure to show me around their new customer waiting area. They kept me up to date on the service in real time. More
by fbachmann3
Employees Worked With
August 09, 2021
Quality repairs and maintenance. Drjves like brand new. Kept apprised of diagnostics, estimates, pick up times. Clean showroom and service area. Expansive customer lounge New building expansion for larger Kept apprised of diagnostics, estimates, pick up times. Clean showroom and service area. Expansive customer lounge New building expansion for larger service bays. More
by PETERPARLOW
Employees Worked With
Jamie Lawrence, Kirsten Parlow
August 07, 2021
Exceptional customer service and excellent car service work. The best around, highly recommend. Great addition to dealership, love the new customer waiting area. See you at next oil change. work. The best around, highly recommend. Great addition to dealership, love the new customer waiting area. See you at next oil change. More
by KDEMALA
August 05, 2021
I was pleasantly surprised with how smooth everything went from the time I called Granite Subaru until the next morning when I picked up my car. I’m a traveling nurse and only here for a few months so I went from the time I called Granite Subaru until the next morning when I picked up my car. I’m a traveling nurse and only here for a few months so I’m not very familiar with the area or the dealership when I called, but I have to say I was Very impressed by the service I received at Granite. A huge Thank You to Jess, Tim, James in the service department for being so polite, kind, and helpful, and the guys I didn’t meet behind the scenes who took the time to not only fix my tire but also took the time to Inspect and fix the recalls on my car! I have to say, the guy who towed my car to Granite said that Service was “Top Notch” and I couldn’t agree more!!! I would highly recommend Granite Subaru in the future. More
by Jlee Wagner
Employees Worked With
Tim, Jess
August 05, 2021
Jason Scharn was my service rep and he was very professional and very helpful. I am always confident that my car is getting the best service. On another note, this is my third Subaru and I can r professional and very helpful. I am always confident that my car is getting the best service. On another note, this is my third Subaru and I can remember when my car was given a quick, five minute free car wash every time I brought it in for service. I always appreciated that and was hoping that it would be restored when the construction project was finished. More recently, you gave me a coupon for a free car wash at Haffners. That was also very appreciated. Nevertheless, You can bet that will be back in six months…or sooner if needed. More
by carolynlongo
Employees Worked With
Jason Scharn
August 05, 2021
Very nice to deal with. Keep you updated on your vehicle….great waiting area. Was able to fix the problem with my car radio in A timely manner. vehicle….great waiting area. Was able to fix the problem with my car radio in A timely manner. More
by cathystlouis
August 04, 2021
Above and beyond dealership expectations , very courteous , respectful , attentive , personable , accommodatIng are just a few words to express my positive experience at granite State Subaru . , respectful , attentive , personable , accommodatIng are just a few words to express my positive experience at granite State Subaru . More
by CHRISMCCOY978
Employees Worked With
August 04, 2021
Outstanding experience. I'd like to compliment one of your employees Julia Angotti, for the excellent service, she provided me. Excellent! Thanks again! Would definitely recommend. your employees Julia Angotti, for the excellent service, she provided me. Excellent! Thanks again! Would definitely recommend. More
by ANDREA
Employees Worked With
Julia Angotti *****
