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Granite Subaru - Service Center

Hudson, NH

4.8
2,771 Reviews

2,771 Reviews of Granite Subaru - Service Center

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December 08, 2020

Great customer service as usual. The best Subaru service shop at a reasonable price. Waiting area was clean and spacious abiding by the recommendations for COVID-19. More

by MLRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Granite Subaru responded

Thank you for your kind feedback! See you next time at Granite Subaru!

December 07, 2020

My experience with the service department was terrific. I called ahead, dropped the car off and picked it up the next day. Everything I wanted done was done well and quickly. Thumbs Up! More

by JJANOSIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Prevett
Dec 07, 2020 -

Granite Subaru responded

Thank you for your 5-stars! - Granite Subaru

December 07, 2020

Good description of required work. And much thanks to the mechanic who worked late Friday so that my car was ready Sat. morning. Good to see some old friends (Tim). Only problem was that not everyone in serv More

by drharris115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Dec 07, 2020 -

Granite Subaru responded

Thank you for your honest review. Tim and our team love it when you stop for a visit! See you next time at Granite Subaru!

December 06, 2020

Took great care of my wrx while in for service. Loaner car was convenient and hassle free. Went above and beyond on service for my car. More

by chris.brian.kerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Granite Subaru responded

Thank you for choosing our team for your recent service need, Chris! Thank you for visiting us at Granite Subaru!

December 05, 2020

The service team made it easy and fast to get in during this Covid time frame and get the car serviced as we needed. They did a great job. More

by TOWNSENDMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Granite Subaru responded

This is what we like to hear! We're so lucky to have you as a loyal customer at Granite Subaru! See you at your next appointment!

December 04, 2020

Everyone from management, sales, finance, and service department were very polite and helpful. The answered all the questions I had both professionally and friendly. It was a pleasure to do business with More

by nicholelandry.nl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dani
Dec 04, 2020 -

Granite Subaru responded

Hi Nichole, congrats on your new Subaru Crosstrek! We're so happy to hear that our team earned your 5-stars! We appreciate you as a customer, and look forward to seeing you next time at Granite Subaru!

December 03, 2020

Getting your car serviced at the dealer is usually more expensive than with non-dealer options but there are times you want the done there. I had a remote starter put in and I used the Subaru brand, it was More

by Mdawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bisson
Dec 04, 2020 -

Granite Subaru responded

Thank you for trusting Granite Subaru with your automotive needs! We appreciate your business and look forward to your next visit with us!

December 01, 2020

I brought my car in for routine 18,000 mile oil change and tire rotation. I ended up also needing to change the cabin filter. I had also put in for the complimentary car wash, and I thought the service re More

by dianemeagher0
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Granite Subaru responded

Thank you for the feedback - we will be passing it along to the team. We appreciate you trusting us with your service needs and hope to see you again in the future!

November 30, 2020

Great service but was totally dismayed by the price to replace a key fob. Over $400 just to get a new key ($312 for key plus $90 for programming). I feel ripped off from a pricing perspective. More

by TDAWKINS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Granite Subaru responded

We appreciate the feedback. Please don't hesitate to reach out directly if you have any questions. Thanks, Joe Briggs - Service Manager - 603-888-9999

November 30, 2020

I had a nail in my tire and was able to bring in my Crosstrek that day to have it taken care of. They patched it up and I was on my way in about 40 minutes. Great experience! More

by justind84
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Granite Subaru responded

This is what we like to hear! We're so happy that our service team was able to quickly patch your tire for you! See you next time at Granite Subaru!

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