Granite Subaru - Service Center

I am very disappointed with the issue involving the replacement of parts that were supposedly installed by Granite in Feb'20. I brought my vehicle in on Thursday November 5th because of faulty parts replacement of parts that were supposedly installed by Granite in Feb'20. I brought my vehicle in on Thursday November 5th because of faulty parts (axles) that were supposedly installed by Granite after it was serviced by another shop, Rk Auto, in February. RK auto had installed a pair of axles which caused an increase in vibration from the initial complaint. I then brought my Outback to Granite to correct the problem. Last week, on Nov. 4, I took my Outback to Sullivan tires to be inspected. Upon inspection it was determined the boot of the axle was damaged and needed to be replaced. The tech at Sullivan advised I take it back to Granite Subaru because parts and labor are still under warranty. While I was waiting at Granite subaru for my vehicle to be looked at, the technician that took my information confirmed that the boot was damaged and then stated,"IT DOESNT EVEN LOOK LIKE THE WORK WAS DONE BY US. BUT YES WE WILL REPLACE IT." I didn't make my much of his remark because the axles were going to be replaced and I was going to be given a rental. Later that evening, I thought about his statement, which led me to believe that he clearly admitted to the work and Parts I PAID FOR in February were never actually installed. It also shows on my service record that the ball joint was replaced in February which could have actually been the reason I initially felt vibration while driving, not because of the replaces axles by Rk Auto. I brought up my concerns to the service techs and the manager. They were not able to prove the work was done in February. I asked why the technician initially made that statement and he couldn't clarify. I asked for OEM serial or part numbers to prove replacements were installed by Subaru, which they could not provide. They attempted to reassure me that work was done, "THAT'S NOT SOMETHING WE WOULD DO." I am convinced the axles from RK Auto were never replaced in February, yet I was charged for replacements and Labor by Granite Subaru. Due this inconvenience, I would simple like a reimbursement for the Labor charges for the work that WAS NOT done in February. More

I made the extra drive from Massachusetts due to great reviews and was not disappointed. The service and professionalism was on point and such a smooth process. Only place I'll bring my subaru to. reviews and was not disappointed. The service and professionalism was on point and such a smooth process. Only place I'll bring my subaru to. More

Efficient. Great to deal with. Will get my car serviced there always. This sentence is here for me to reach the required twenty five words there always. This sentence is here for me to reach the required twenty five words More

Super easy to work with and very accommodating. I would recommend this service department! They take the time to explain everything that they are doing recommend this service department! They take the time to explain everything that they are doing More

I bought my car in for it first service they did an excellent job. Ray Lima lived up to all promises he gave us. Will go back because of Ray excellent job. Ray Lima lived up to all promises he gave us. Will go back because of Ray More

Knowledgeable, friendly and honest. Always work with you to get the service and price needed. These days when everything is changing its nice to know that Granite Subaru still tries to do this the old fashi to get the service and price needed. These days when everything is changing its nice to know that Granite Subaru still tries to do this the old fashion way. More

Great people in the service department. They took care of everything I needed and answered all my questions! Thanks you Granite Subaru! You make things easy! everything I needed and answered all my questions! Thanks you Granite Subaru! You make things easy! More

Had my new crosstrek in for all weather mats and crossbars for the roof rack. Everything was installed quickly and expertly. Awesome job! Everybody I talked to was friendly and professional. crossbars for the roof rack. Everything was installed quickly and expertly. Awesome job! Everybody I talked to was friendly and professional. More

I would like to thank Joseph, and Anthony from Subaru for the great service they provided taking a good care of my car by changing the oil and doing the state inspection. I didn’t have time to do it so, they the great service they provided taking a good care of my car by changing the oil and doing the state inspection. I didn’t have time to do it so, they offered me to pick up my car from my job and returning it back. It was amazing. Thank you! More

I wish dealerships would offer packages that match the maintenance plan shown in the Warranty guide. Kudos to Jason for working with me to arrange the service that matched. I had my vehicle detailed (insi maintenance plan shown in the Warranty guide. Kudos to Jason for working with me to arrange the service that matched. I had my vehicle detailed (inside and out) and while expensive, it was perfect. Really, really excellent job. More