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Granite Subaru - Service Center

Hudson, NH

4.8
2,752 Reviews

2,752 Reviews of Granite Subaru - Service Center

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October 25, 2019

Battery problem several times. Two batteries in four years - 40,000 miles on the clock. Ready to trade this car in - not with a Subaru. More

by WALTERS8836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
October 24, 2019

AC/Heater blower fan noise seems fixed by new motor; so far. We started to be annoyed by a high pitched cricket-like sound coming from the fan motor in the last couple of months. After researching on line, we f More

by meyer1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
October 23, 2019

Oil change tire rotation loosing radio preset stations Everything thing went great , Going to be a wait and see if my problem with pre set radio stations happens again Service manager gave me a word of More

by jmag054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2019

Excellent service, thanks! Everything was good, Tim Rusell, Service front desk representative, was attentive and paid attention to details. The service was done on time, and I h More

by Bubba Kastorski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rusell
October 23, 2019

Very good communication Jason was very friendly and did a very good job keeping us informed about the status of the services being done. He let us know about a problem found More

by RS821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
October 22, 2019

Always a positive experience! My visit was as pleasant as it always is. It took longer because of the work involved, but during that time I had several updates on the progress of m More

by JOSEPHMANNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scarvalas
October 21, 2019

Service Clear, honest service explained without pressure. Friendly, professional and knowledgeable staff no matter who I deal with. People smile and you can t More

by SCUNHA4582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Charn
October 21, 2019

Awesome Tim as been my advisor a few fine and he is great. Always keeping me posted with updates while my car is getting work done! More

by Chacy143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
October 21, 2019

Oil Changed I am always thankful when I bring my car for Service. Tim Russel has been my adviser for a while. He always tell me the truth and he always has been More

by MONICADRESS1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rusell & Tim Preventt
October 18, 2019

Eargr multipoint service. They recomended expensive service which i didnt want and even tire preasure check is mendatory but seems to not included. Without multipoint checking More

by kwlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oct 18, 2019 -

Granite Subaru responded

Thank you for taking the time to write about your experience. I'm having a little trouble understanding what the issue is though. I would appreciate a few minutes of your time to discuss it if you are open to it. You can reach me directly at 603-417-2382 or at jbriggs@granitesubaru.com. Joe Briggs Service Manager

Oct 18, 2019 -

kwlee responded

I visited yesterday. I request two services( engine oil change and tire rotation). The service agent asked me to get the Multipoint checking service. I said I don't want to get at this time. At the end of the service, I wondered about tire pressure. He said that because of my refusal of Multipoint checking service, It would not be checked. I think If I don't get your recommendation, then I can't get the correct service!!! I am very disappointed with your service. I will never repurchase Subaru because of the service.

Oct 18, 2019 -

Granite Subaru responded

I'm sorry you feel that way. If I am correct, I believe when you were checking it with your service advisor Jason, I was there. There was some confusion about whether tire pressures were checked when the tires were rotated. I said yes, when tire are rotated we check the pressures. You seemed okay with that. I'm still confused as to where the problem is. Do you think the tire pressures were not checked? I am just trying to understand your concern and what could have happened that would make you respond in such a drastic way. I'm here to help.

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