Granite Subaru - Service Center

Great People The service is great but I keep coming back because of the people, they're really nice and professional. waiting area is also great, I can work while The service is great but I keep coming back because of the people, they're really nice and professional. waiting area is also great, I can work while waiting for the service. More

Always good We always are satisfied with thorough friendly service for our two Subaru’s! Tim Russell is so helpful and friendly, keeping that hometown feel like We always are satisfied with thorough friendly service for our two Subaru’s! Tim Russell is so helpful and friendly, keeping that hometown feel like the original dealership! More

Managers nice but last two recalls they broke something else Brought in for airbag recall and they cut off wires for ac in process. Good thing it was a hot day bc I caught it right away and brought back. They ga Brought in for airbag recall and they cut off wires for ac in process. Good thing it was a hot day bc I caught it right away and brought back. They gave me a second loaner car. After I got home for the second time I noticed huge scratch marks on the bottom of the car where the lift would go. Last year I brought it in for recall and maintenance and they did something to the muffler, had to bring back again. They also tried to charge me twice for $600 maintenance and I asked them to look it up bc I already had it done at 90,000 and didn’t need it again. Not sure if they thought I was stupid or just a misstep. I just can’t risk taking the car back. Very nice customer service though. Just don’t seem to have mechanics that know what they are doing. More

Clockspring replacement I had scheduled an appt. for a repair and was seated and waiting when Jason informed me the replacement part was damaged. Needless to say I was not p I had scheduled an appt. for a repair and was seated and waiting when Jason informed me the replacement part was damaged. Needless to say I was not pleased. I had to return the next day and get the work done. When I left I discovered that the repair was not complete. The horn only honked at 3 positions and not 4. I drove back and the proper repair was made. So not my best experience at the dealership but I did get the work done and the staff was courteous. The place needs newer magazines and some snacks and water if customers need to wait hours to get repairs made. J. Tenney More

Very well organized business Despite the fact that my 2014 Subaru is having constant problems that need small and major repair I am still considering it a good car -thanks to the Despite the fact that my 2014 Subaru is having constant problems that need small and major repair I am still considering it a good car -thanks to the great customer service and amazing repair technicians who always take an amazing care in all situations. it's easy to make an appointment - never had to stay on hold and with the flexible hours they manage to always accommodate my demanding schedule. There are always loaner cars available if you need to rush to work and can't stay waiting. More

2016 Toyota Sequoia Everything was simply GREAT !!!!! I would definitely come back and recommend everyone I know !! Advisors , service managers basically everyone went Everything was simply GREAT !!!!! I would definitely come back and recommend everyone I know !! Advisors , service managers basically everyone went out of their way to assist my needs on a timely manner. Many Thanks to the entire granite Subaru service team !!! More

Quick and Complete I had an odd problem: the brake dashboard light blinking. I tried all the obvious things but nothing fixed it. Granite Subaru diagnosed it, called Sub I had an odd problem: the brake dashboard light blinking. I tried all the obvious things but nothing fixed it. Granite Subaru diagnosed it, called Subaru and got it fixed as part of a not yet released recall. I am completely satisfied. More

Fast and Courteous Very pleased with the service. Great customer service and fast. I especially appreciated the $10 vacuum service. Great job! . I will be going back Very pleased with the service. Great customer service and fast. I especially appreciated the $10 vacuum service. Great job! . I will be going back here for my Subaru needs. More

They Are Amazing Couldn't ask for better service. Took care of my needs excellent experience. I would recommend this Subaru garage to anyone. That's why I only buy S Couldn't ask for better service. Took care of my needs excellent experience. I would recommend this Subaru garage to anyone. That's why I only buy Subaru. More

Tim is awesome. Time is awesome. Nashua/Prime/Granite Subaru itself is not as good as previously. For example, they do not take many of their own coupons, anymore. Time is awesome. Nashua/Prime/Granite Subaru itself is not as good as previously. For example, they do not take many of their own coupons, anymore. Few benefits/services. When it comes to replacing my currently third Subaru I will go there for service with Tim, but NOT for purrchase of the replacement vehicle !!! More