Granite Subaru - Service Center

Communication was excellent Spoke with Jason upon arriving. Was in for a simple oil change. He pulled my car around and did a walk around with me. talked about how I liked the ca Spoke with Jason upon arriving. Was in for a simple oil change. He pulled my car around and did a walk around with me. talked about how I liked the car and if i had any concerns. Didn't try and upsell to more services but did mention a tire rotation. I ended up having to leave for another appointment and they asked how I'd like to be contacted when things were done, phone call, text or email and followed up twice during the process. Even took my car for a carwash which was unexpected. Great service all around. More

A professionalism that you pay for. During drop off I was pleasantly surprised by the positive service that I received and the prompt check in and complementary loaner vehicle check in. During drop off I was pleasantly surprised by the positive service that I received and the prompt check in and complementary loaner vehicle check in. I originally sent my 2010 outback with 136,000 miles in for a noise from the back of the car and a mild vibration at high speeds. I was told at the counter that they would do a multi point inspection and get back to me when they put the quote together in the afternoon. When I received the call and they told me the multi point inspection report was emailed to me for my review. When I opened the PDF I found a very thorough and well designed report with photos of my actual car and all it’s issues spread through the first 5 pages of the report. I vaguely remember glancing at the final page that had the cost assessment on it. After My coworkers revived me and got me some water after my blackout I looked at the final page again at thought to myself “ my car is totaled”. I decided to double check and make sure I didn’t accidentally send my Subaru to a Ferrari dealership. After my research I decided to call back and tell them to fix the most expensive single item on the list that was causing the noise issue ( Both rear wheel bearings $1,222) and explain that I needed to get paid to pay them for the job. They were very understanding and told me to keep the loaner for the rest of the week and pick up my car on payday. When Friday came around I exchanged vehicles with no issues and went on my merry way. After noticing how the invoicing was done I couldn’t help but think that some of the items were definitely priced way too high and some parts were duplicated between a 120K service and listed individually like filters. My advice is that if you can possibly fix most smaller items yourself then you will save a ton of money and possibly your house. If you need a bigger job done, then take it here because they do a good job. Keep up the good work but lower your prices. Our lives depend on it. More

Everyone was very nice and accommodating Everything was great. well accommodation. service area staff pleasant. we had a recall and they handled it right away. they made suggestions and did n Everything was great. well accommodation. service area staff pleasant. we had a recall and they handled it right away. they made suggestions and did not charge for the light that needed to be replaced. More

Extraordinary Experience The service staff was friendly, greeted immediately. Service was completed quickly. Definitely would recommend Granite Subaru Service. The $9 car w The service staff was friendly, greeted immediately. Service was completed quickly. Definitely would recommend Granite Subaru Service. The $9 car wash was fabulous, worth every penny!! More

Outstanding I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend G I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend Granite Subaru. More

Good work of my subaru Thanks for everything you guys make a exellent work on my car thank for you work and for the rentar car you guys are the best Thanks for everything you guys make a exellent work on my car thank for you work and for the rentar car you guys are the best More

Extraordinary Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looki Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looking up my warranty info and getting my car taken care of. He kept in touch on a regular basis. I couldn’t be happier with my service! More

Good but too long Went in for 18000 mile oil change. Was told 1 hour but took almost 2 hours. Even with rotating tires and checking fluids it should not take that long. Went in for 18000 mile oil change. Was told 1 hour but took almost 2 hours. Even with rotating tires and checking fluids it should not take that long. Everyone I interacted with were very friendly and professional. No one said why the delay but I am assuming the service techs are rather slow or the service center was overbooked. This is the second time I have called to make an appointment that the call has gone to your third party center and have caused problems when I have arrived. When I called in June to have the car inspected I was told no appointment necessary for insections. When I arrived the service department said this was not true but managed to work me in to get the car inspected as I live more than 10 miles from the dealer. My instinct is your third party call center is overbooking your servie department. Maybe you need to take a closer look at your third party call enter before you start to lose customers for less than adequate customer service. More

Rapairs with my car I gave 4 starts because they customer services is amazing. Every time I bring my car to the Granite Subaru they always get the job well done. Thank I gave 4 starts because they customer services is amazing. Every time I bring my car to the Granite Subaru they always get the job well done. Thank you for the great job! More

Fast and Excellent Service I brought my car in to have the rear brakes fixed on my Forester ($300). I initially felt the price was high. So I brought it to my local guy. He told I brought my car in to have the rear brakes fixed on my Forester ($300). I initially felt the price was high. So I brought it to my local guy. He told me a higher price ($450). I was quite baffled but he explained that it was better to replace the rotors there days instead of resurfacing them because of how thin they are made now. I went back to Granite Subaru, with a 10% coupon and they matched the price. in addition, I have a conversation with Tim in the service department and he informed me that they resurface rotors all the time and wasn't sure why my mechanic wouldn't have told me they should only be replaced. In the end I had new pads installed, and rotors resurfaced for $280. work was completed in under an hour and a half, and it feels like a job well done. More