Granite Subaru - Service Center

Roberto and the service dept. kept me updated throughout the service project. When needed, photos were supplied to show issues. I enjoy the ratings provided that showed which repa kept me updated throughout the service project. When needed, photos were supplied to show issues. I enjoy the ratings provided that showed which repair items were critical. The service dept. is always ready to provide communication. This dealership is experienced and clearly honest. Honesty helps repeat business because we customers feel a high level of trust which we no longer receive at other Subaru dealerships. Thank you for listening. More

Another great service. Knowledgable service team members, Jennifer effectively provided updates. Service technician diagnosised and corrected saftey issue in a timely man Knowledgable service team members, Jennifer effectively provided updates. Service technician diagnosised and corrected saftey issue in a timely manner. Fair pricing. More

Excellent communication, awesome loaner car, and they got my car back to road safety for both my kid and I my car back to road safety for both my kid and I More

Great service, and Jennifer was incredibly pleasant and helpful. Repairs took less time than expected. helpful. Repairs took less time than expected. More

very easy process. ..like that we could text back and forth regarding the status of my car! love that we got bottled water as we waited. good location...easy to find. ..like that we could text back and forth regarding the status of my car! love that we got bottled water as we waited. good location...easy to find...good for test drive...no pressure sales...LOVED that my car got delivered when I was unable to drive it home myself...hope that this continues to be a positive relationship!! WE LOVE SUBARU :) More

Serge was the best very honest and kept in touch . Very very pleased . My experience was exceptional . Couldn’t have asked for any better all around service Very very pleased . My experience was exceptional . Couldn’t have asked for any better all around service More

~15 year customer who's seen dealership make significant improvements over the years, but sales experience of 5th Subaru resulted in the 6th sale going to another Subaru dealership. The service department h improvements over the years, but sales experience of 5th Subaru resulted in the 6th sale going to another Subaru dealership. The service department has exhibited consistent improvement over the years, but my most recent visit left me unimpressed. The vehicle in question was purchased from Granite Subaru and has only been serviced there, with scheduled service prepaid for the first 36k miles. This most recent visit was for a scheduled service plus one additional inquiry about a noise. My disappointment from this visit is attributed to three things: 1. An additional service which apparently should have been done as part of the 30k or 36k service intervals (and therefore would have been covered by the prepaid interval) but they had no record of performing it so it was done now at additional cost. 2. Diagnosis of the noise resulting in an "recommendation" for a $2700 replacement of an otherwise functioning assembly. This replacement is ultimately unnecessary and was more of an "option" than an actual "recommendation". 3. After getting notification of these recommendations, I had to go seek out the service representative to get explanations of the brief service notes as opposed to the service agent coming to me in the waiting room of the dealership. The waiting room is functional and comfortable with reliable WiFi and the service scheduling and check-in processes are quick and convenient, but my overall experience this time was average. More

easy to schedule service, drive in check in, friendly efficient employees, great new facilities, customer waiting area plush with coffee and drinks efficient employees, great new facilities, customer waiting area plush with coffee and drinks More

I had a wonderful experience having my vehicle worked on, i have to say whoever built that place deserves a raise! i have to say whoever built that place deserves a raise! More

The car was taken in for service at the scheduled time and completed at the estimated time. The staff was friendly. and completed at the estimated time. The staff was friendly. More