Grapevine Dodge Chrysler Jeep

withheld information about safety recall We should have known when we had to actually ask for a salesperson to sell us a car. Bought a new Jeep Summit was told to register with UConnect We should have known when we had to actually ask for a salesperson to sell us a car. Bought a new Jeep Summit was told to register with UConnect when I arrived home (300 miles away). Registered UConnect and found out there was a safety recall from May 2016 and my Jeep had not been fixed! Not only did they let me drive off the lot with an unsafe car for 300 miles, they did not tell me there was a recall! Called the GM, only to get voicemail. I called Jeep customer service to ask if this is standard practice. They were not pleased with the recall not being addressed before selling the car. More

Deceptive Sales Practices - will not honor advertised price Stereotypical used car salesmen. Don't believe the advertised pricing. Just as other have reported, the dealership will not honor the advertised pric Stereotypical used car salesmen. Don't believe the advertised pricing. Just as other have reported, the dealership will not honor the advertised price. They will require additional 3rd party warranty and/or other options that for me amounted to an additional $3342 on an advertised $16991 Jeep. I wanted to pay cash (advertised price +TLL). Sounded simple to me. But they refused. Stay away unless you are prepared to pay an extra 20%. More

I want my 3 hours of my life back! I bought a 2016 Viper ACR and a Jeep Summit in the same day, about $ 190,000 worth of cars. STAY AWAY from this dealership. Everything about this plac I bought a 2016 Viper ACR and a Jeep Summit in the same day, about $ 190,000 worth of cars. STAY AWAY from this dealership. Everything about this place sucks, sorry, they do have nice plants out in front, oh and the ac was cold. Stay Away...... More

lying deceitful dealer Purchased a 2014 Dodge Viper off of Ebay, It arrived with many damaged items. The dealer paid us 6000 to keep the car. Unknown to us and never disclos Purchased a 2014 Dodge Viper off of Ebay, It arrived with many damaged items. The dealer paid us 6000 to keep the car. Unknown to us and never disclosed to us is that the font end of this car was repainted.... 126,880 dollar car with no damage disclosure. Dealer will not call us back and SRT brand has been no help whatsoever. This being our third SRT vehicle, we will gladly say that we will never purchase another one ever again... Beware of this dealer, they will never call you back after they have your money... Lying pieces of garbage. Dennis Thomas was my sales person.. Cheryl Goodwin More

Watch the numbers I wish I would have read the negative reviews on this website, but still not sure I would be able to see this sitting in the office. Bring a calculat I wish I would have read the negative reviews on this website, but still not sure I would be able to see this sitting in the office. Bring a calculator with you if you do decide to even come close to checking out a car here! They pulled a bait and switch on me with paperwork. Be very leery of the numbers typed in especially on final documents. The only reason I went over to the dealership was because the car I wanted was advertised close to my budget. Every negotiation we did, they had me sign off on with the final paper saying "I will buy if you can make these numbers happen". I thought it was a fair price for the vehicle and for my trade in. They came back in with one more piece of paper and asked me to sign off on it. The number was different and I asked the specific question "is this all in and include tax, title, and license?" as I had already calculated the numbers and it was about right for the additional amount. Salesman (Adrian) replied "yes", so I signed off. We walked over to the finance office and I looked at the numbers, but I should have pulled out my calculator and specifically went over every single number. They changed the "sale price" to the number I had questioned above (which was above even the advertised price that I came in for), added on top of it $1197 for pdr, dent, and theft (which I was never told was an additional cost), and added the tax, title, and license on top of that. I did purchase an extended warranty and that was listed out separately, but I didn't receive the registration page for this. I would have never noticed these changes until I pulled out my paperwork ONCE HOME and started crunching the numbers backwards. The numbers listed on the contract are not straight forward. I met with the finance guy (Scott) today, 3/17/16, and he acknowledged that there was a discrepancy, but he couldn't do anything about it until he discussed it with the sales manager (Lloyd) which he could not do until the next morning. I'm wondering how many other people have fell prey to this as I don't think most people go home and work out the numbers. I see others on here that have. RIDICULOUS that a dealership can still do this. These guys live up to the car dealership stigma where I should have watched and taken a picture of every single number and piece of paper or recorded every conversation. The car is a nice car, but I wish they would be honest with their numbers. Hopefully they'll fix it and I'll write a rave review, but until then... More

Knowledgeable salesman I normally do not write reviews and I normally do not like the car buying experience, but the service and consideration that I received from William K I normally do not write reviews and I normally do not like the car buying experience, but the service and consideration that I received from William Kendrick was great. He was extremely helpful in finding out what I was looking for and locating a car that matched my needs. I appreciated his help and felt like I was being treated fairly. I would definitely recommend this dealer and Mr. Kendrick in particular. I couldn't be more pleased with my vehicle. More

Dealer Damages my 6 day old car and takes no responsibility I have been purchasing Chryslers for 23 years, Have purchased 14 Chrysler, Jeep and Nitro vehicles during that time. The dealership damaged my 6 day o I have been purchasing Chryslers for 23 years, Have purchased 14 Chrysler, Jeep and Nitro vehicles during that time. The dealership damaged my 6 day old car door, hinges, and fender while in their possession and would not replace the vehicle for the diminished value. I was without the use of the car for 5 weeks while the dealership and the insurance company decided what they were going to do about the situation. The general manager would not make the situation whole for me and did not give me the time of day. Chrysler and this dealership do not stand behind there mistakes. I will never buy a Chrysler or do business with GRAPEVINE DODGE CHRYSLER JEEP dealership again. They lost a valuable customer who has spend tens of thousands of dollars with this dealership. I also spoke to Chrysler corporation and they could care less said it was up to the insurance companies. The dealership insurance company Sentry insurance did not want to be bothered and said that they were not at fault nor would they cover diminished value. So buyers beware when the dealership service department has your car they will not that responsibility and advocate for the customer even when it is a clear case of dealership fault. More

Don't go There Wow! I had thought deceitful car sales practices were a thing of the past. I headed off several of the outright lies and attempts to deceive but, a co Wow! I had thought deceitful car sales practices were a thing of the past. I headed off several of the outright lies and attempts to deceive but, a couple followed me all the way in to the finance department to settle up. 1. Attempt to finance through their company at a higher rate even though I walked in with approved financing and told them several times I was using my financing only. 2. They need my personal information to complete the transaction. But, was used to for a credit check, for their own financing use. 3. The aftermarket exterior/interior protection plan that mysteriously came up at over $1200K was we come to you anywhere in the USA but, was told no way that happens. The vehicle has to be brought to the dealership. But, the plan was deleted because you got a better price. I think not... 4. This Ram 2500 truck gets 25mpg, some have reported even near 30mpg. LOL. Never again Grapevine Dodge Chrysler Jeep. More

Great Experience If you're looking for a new vehicle, Grapevine Dodge is the place to go, and Stewart Ericson is the man to see. Helped me out a ton, and has wonderful If you're looking for a new vehicle, Grapevine Dodge is the place to go, and Stewart Ericson is the man to see. Helped me out a ton, and has wonderful customer service. I love my new truck! More

Will DEFINITELY be back to purchase! I came in to get an idea of what the 2015 & 2016s were like and to see what I would be spending. Tory took not of what I was interested in and matched I came in to get an idea of what the 2015 & 2016s were like and to see what I would be spending. Tory took not of what I was interested in and matched me up so well. She explained all the features and how the process works. I will definitely be back to buy when I can financially commit! More