Grapevine Dodge Chrysler Jeep

Adding undefined "dealership options" last minute 23rd of August I purchased a pre-owned certified Dodge Durango at this dealership. The price advertised on their website was competitive and after som 23rd of August I purchased a pre-owned certified Dodge Durango at this dealership. The price advertised on their website was competitive and after some discussions and two visits at the dealership (test drive, etc), I agreed to pay the advertised price + it was agreed a tow bar would be installed at no additional cost. The sales person was friendly enough, but during the entire process the dealership applied those typical annoying techniques of trying to get some extra dollars. (At first they "by mistake" showed a price much higher than at the web site, etc.) Anyways, I was under a time constraint and needed to complete the purchase. I had been at dealership for hours and was getting tired. At the final step, at the finance dept, I made a big mistake. I was not paying enough attention. I assumed I was in safe hands in an established dealership, but unfortunately that was not the case. A total of $2689 was added to the bill last minute! I didn’t pay attention, I just paid the total amount (plus tax of course). $1197 was added to the price for some APEX GPS I didn’t ask for. $895 was added for “certification” and another 3*199 for some added warranties. Until this day I have received no information about what I paid these added $2689 for and what value it brings me. No documentation came with the car and none has been provided to me despite several requests. No money has been refunded. As a result, the value for me is zero. I paid an added $2689 for absolutely nothing. I feel taken advantage of, ripped off and I am surprised how this could happen. Be very careful if you are going to make business with Grapevine Dodge. More

Don't Let Promotion Mail Bring You In I went to this dealership with an advertisement that says they are willing to pay 120% of my NADA trade value. Knowing what they want for the vehicle I went to this dealership with an advertisement that says they are willing to pay 120% of my NADA trade value. Knowing what they want for the vehicle on the lot, and how much my trade is worth, I go to the dealer. I drive the truck I wanted, and then they balusters my trade in. They offered me $4000 LESS than it's worth, instead of the 120% in the ad, and my truck is in immaculate condition. So, with that valuation being so low, it made about a $10k difference in the numbers making the deal undoable. Shady tactics to bring you in and get your hopes up based on that is why I'm giving them a bad review. Be warned going here. More

Worst dealership experience of my life! This dealership has rude, unprofessional salesmen. Management is completely dishonest. Their Finance department must be run by Lehman Brothers. Do NOT This dealership has rude, unprofessional salesmen. Management is completely dishonest. Their Finance department must be run by Lehman Brothers. Do NOT come to this dealership. Leave Dallas before you come here. And yes, I'm standing here waiting for them to complete my paperwork 1 WEEK later. They finally returned my call yesterday to say it was all done, just come in and sign. Guess what, it's still not done.. More

Poor Communications Had made an appointment about two weeks ahead by telephone. Was told the service would take about two hours to accomplish and tha Had made an appointment about two weeks ahead by telephone. Was told the service would take about two hours to accomplish and that they could provide me transportation to and from the dealership if I didn’t want to wait. My 08:30 Arrival was ok, good signage to the service area, however the entry drive had two orange cones set up with no obvious purpose. Confusing. I thought, am I to park near the cones? stay away from cones? weird. Entrance to the building was slightly more confusing as the drop area is lined with 1/2 dozen clear windowed doors for offices of service coordinators. Since most were empty, I took what felt like a shortcut to an open area with a receptionist. I introduced myself and told her why I was there. She asked me which person was handling my appointment and I said, "hmm, I just got here. I made the appointment with Patty on the phone". She said "oh, Patty is just a scheduler. Let me find someone". I was then introduced to Christy who wrote up a ticket, took my keys, set me up with a ride and said she'd call when my service was finished. The courtesy ride back to the office was great. Courteous, knowledgeable and safe driver. About 4PM, I started to be concerned about not hearing from anyone. I was stuck at the office and was counting on the courtesy ride back. I pulled up the Grapevine Dodge website and the service phone number was clearly visible. While unlocking my phone I suddenly get a pop up on the screen asking if I wanted a live chat with a girl who wanted to help me. I stared typing in my question only to have the screen disappear and the chat end abruptly. I guess I was too slow. I got a second request, this time from “Antonio” wanting to know if he could help. This time I typed my information, including my vehicle info and name on a separate file and pasted it into to chat box. No more timing out! Antonio said “thanks” and asked my name which clearly informed me that he didn’t read my message. I gave him my name again. He then provided the service department phone number (the same number staring at me on the middle of the web page). More time wasted. No way this could have been a live chat with a real person although it made it appear that way. I then phoned the number, and after 17 rings a guy picks up. I explain my situation. He puts me on hold. Upon returning, he says that I must speak with Christy about the vehicle and that she is with another customer right now. He said she will call me when she is finished. After about 50 minutes, still no word from anyone, I decided I better just go there. Obviously things are not going smoothly. I don’t have a vehicle, so I Uber to the service department and make an inquiry with the original receptionist. She doesn’t have my paperwork but says I need to wait for Christy. Well, Christy’s office is right there and she’s with a customer. She looks very busy and has about ½ dozen service tickets on her desk. I assume one of them is mine. I proceed to wait about 20 minutes for Christy. All the time observing guys walking in and out of offices, gathering for conversations, a few grabbed some items and headed out the door. Nobody asked why I was there, if I had been helped. One gave me a quick courtesy “how ya doin” while striding past. It was clear that one person was taking the bulk of the load that afternoon. Yes, Christy. My Christy. When Christy got to me she apologized. After a quick check on her computer she said she’d have to go to the shop and would be right back. When she returned she reported that they hadn’t started on my vehicle but that they could get on it right away and be finished in a ½ hour. I was so happy that they hadn’t touched it. Based on the organization I was seeing at top, no way I wanted added exposure to the shop floor. I told Christy to have the vehicle brought up, I would be just fine with this ending. In the end, Christy was good. She worked hard to apologize for the dealership and its faults. There is clearly a management or culture problem effecting this organization. At least, on the service side. I am glad it only cost me $12 for the Uber ride to save myself from future exposure to Grapevine Dodge. More

Horrible experience I purchased a certified preowned vehicle for $30,000 only to have to take the time to bring it back to the dealership to fix it in less than 48 hours. I purchased a certified preowned vehicle for $30,000 only to have to take the time to bring it back to the dealership to fix it in less than 48 hours. Due to some apparent recall that was never addressed prior to selling the vehicle to me. I cannot believe the way the dealership handled it. I was told that I have to leave my vehicle there so they can tear out the headliner, seats and carpet.  And the sales manager said what do you want me to do?  I expressed I paid for the extra Warrenty so I wouldn't have to deal with this.  He said so you feel like your time is worth 420 which was half of what the special Warrenty that I purchased.  Adrian the sales manager just said will you wasted am hour and half  of our time to close a car deal.  Mind you I was already approved financially.  More

BAD CUSTOMER SERVICE THEY TELL YOU RIGHT THEN YOU GET APPROVED AND A MONTH LATER THEY CALL YOU AND TELL YOU THAT YOU WERE DECLINED AND THEY STILL ASK YOU FOR MORE PROVE OF THEY TELL YOU RIGHT THEN YOU GET APPROVED AND A MONTH LATER THEY CALL YOU AND TELL YOU THAT YOU WERE DECLINED AND THEY STILL ASK YOU FOR MORE PROVE OF DOCUMENTS DONT GO AND BUY THERE AND ALL EMPLOYEES WILL LIE AND MAKE UP STORIES More

withheld information about safety recall We should have known when we had to actually ask for a salesperson to sell us a car. Bought a new Jeep Summit was told to register with UConnect We should have known when we had to actually ask for a salesperson to sell us a car. Bought a new Jeep Summit was told to register with UConnect when I arrived home (300 miles away). Registered UConnect and found out there was a safety recall from May 2016 and my Jeep had not been fixed! Not only did they let me drive off the lot with an unsafe car for 300 miles, they did not tell me there was a recall! Called the GM, only to get voicemail. I called Jeep customer service to ask if this is standard practice. They were not pleased with the recall not being addressed before selling the car. More

Deceptive Sales Practices - will not honor advertised price Stereotypical used car salesmen. Don't believe the advertised pricing. Just as other have reported, the dealership will not honor the advertised pric Stereotypical used car salesmen. Don't believe the advertised pricing. Just as other have reported, the dealership will not honor the advertised price. They will require additional 3rd party warranty and/or other options that for me amounted to an additional $3342 on an advertised $16991 Jeep. I wanted to pay cash (advertised price +TLL). Sounded simple to me. But they refused. Stay away unless you are prepared to pay an extra 20%. More

I want my 3 hours of my life back! I bought a 2016 Viper ACR and a Jeep Summit in the same day, about $ 190,000 worth of cars. STAY AWAY from this dealership. Everything about this plac I bought a 2016 Viper ACR and a Jeep Summit in the same day, about $ 190,000 worth of cars. STAY AWAY from this dealership. Everything about this place sucks, sorry, they do have nice plants out in front, oh and the ac was cold. Stay Away...... More

lying deceitful dealer Purchased a 2014 Dodge Viper off of Ebay, It arrived with many damaged items. The dealer paid us 6000 to keep the car. Unknown to us and never disclos Purchased a 2014 Dodge Viper off of Ebay, It arrived with many damaged items. The dealer paid us 6000 to keep the car. Unknown to us and never disclosed to us is that the font end of this car was repainted.... 126,880 dollar car with no damage disclosure. Dealer will not call us back and SRT brand has been no help whatsoever. This being our third SRT vehicle, we will gladly say that we will never purchase another one ever again... Beware of this dealer, they will never call you back after they have your money... Lying pieces of garbage. Dennis Thomas was my sales person.. Cheryl Goodwin More