Grapevine Dodge Chrysler Jeep

WORST DEALERSHIP AND VERY UNPROFESSIONAL. IT TOOK THEM 2 WEEKS TO SEND US A COPY OF THE PURCHASE PAPERWORK WHEN WE LIVE 20 MINS DOWN THE ROAD. WE HAD THEM ORDER A TRUCK BED COVER FOR US AND THEY SAID THAT T WEEKS TO SEND US A COPY OF THE PURCHASE PAPERWORK WHEN WE LIVE 20 MINS DOWN THE ROAD. WE HAD THEM ORDER A TRUCK BED COVER FOR US AND THEY SAID THAT THE LATEST IT WOULD COME IN WILL BE A WEEK. IT'S BEEN A MONTH NOW AND WE'RE STILL DEALING WITH THIS JERKS ABOUT THE TRUCK BED COVER THAT SUPPOSEDLY CAME IN BUT WAS "DAMAGED" SO IT HAD TO GO BACK TO THE MANUFACTURER AND WAIT ANOTHER WEEK!! WE HAVE SPECIFICALLY TOLD ALEX RODRIGUEZ (SALES GUY) THAT WE NEEDED THE TRUCK BED COVER ASAP AS MY HUSBAND WORKS OUT OF TOWN AND IS NEEDING TO TAKE THE TRUCK TO PA. ALL WE'VE GOTTEN FROM THIS DEALERSHIP IS A BUNCH OF RUN AROUNDS AND LIES ABOUT THE TRUCK COVER. THEY ALWAYS SEEM TO HAVE AN EXCUSE WHENEVER THE COVER WAS SUPPOSED TO SHOW UP. THEY WOULD LEAVE US MESSAGES OVER THE PHONE AND COULD NEVER GET A HOLD OF THEM ONCE YOU CALL THEM BACK. I SUGGEST THAT YOU SHOP SOMEWHERE ELSE, THIS DEALERSHIP IS RUN BY A LOT OF DECEITFUL EMPLOYEES AND MANAGEMENT. YEAH THEY ARE NICE TO YOU AT FIRST BUT ONCE YOU SIGNED THAT PAPERWORK, YOU'RE JUST ANOTHER CUSTOMER TO THEM. IF YOU DO PLAN ON SPENDING MONEY IN THIS DEALERSHIP, I RECOMMEND THAT YOU PUT EVERYTHING IN WRITING. IT MAY SEEMS EXAGGERATED BUT THAT'S THE ONLY WAY THAT YOU CAN BE SAFE WITH THESE PEOPLE. More

We purchased a vehicle from this dealership about two months ago. When we purchased it they guaranteed us a warranty. When we got the paperwork...a few weeks later there was no warranty on the vehicle. W months ago. When we purchased it they guaranteed us a warranty. When we got the paperwork...a few weeks later there was no warranty on the vehicle. We began experiencing problems with the vehicle soon after. The engine was overheating and we knew that there was something wrong. We called the dealer and said we never received the dealership warranty paperwork. They said we never received a warranty on the car. We went up there to talk to sales manager and he said to tow the vehicle in and he would take care of us. We used our one free two from the insurance company and brought it to the dealer. They said they would look at it and to come back tomorrow. We returned the next day and they never looked at the vehicle and wanted us to pay to have the vehicle checked out. We refused. Then sales said they would take care of the cost of looking at the vehicle. Service determined it was the water pump and it would cost $500 to repair. They refused to cover the cost of it and so now we were stuck with a vehicle that has no warranty and doesn't run and dealership that won't own up to what they did. More

Had my 08 Dodge Ram 2500 HD, serviced a week before departing on a 3500 mile round trip to Calf. $525.00 later when I picked my truck up, the check engine light came on. When I called to bring it back departing on a 3500 mile round trip to Calf. $525.00 later when I picked my truck up, the check engine light came on. When I called to bring it back in I was told it would be 2 weeks and we were 20th on the list. After fussing with the service supervisor we were allowed to bring in the truck. They scanned it. At this time they told me it was the oxygen sensor harness and Dodge was redesigning the harness. Was told the newly designed oxygen sensor harness would not be out for a month or two but we would be put first on the list to have it installed when it was ready. When we again expressed concern as our trip was accross country pulling a 5th wheel camper both Allen and Rusty told me to put a piece of tape over the check engine light and to go on our way. They said it would not effect the exhaust regeneration, a critical system and that power or mileage would not be effected at all. About 250 miles into our trip mileage, and power began to drop. It went from getting 14 mpg to 9 mpg. The mileage kept going down .1 every 20 - 30 miles. Called Grapevine dodge but no one returned our calls. At that time we called the main Dodge number and got the numbers of 2 Dodge dealers in Albaquerqie, NM. After speaking to those dealer's service departments, both of them said that Grapevine must have been "smoking something", that there is no redesigning of the harness just the sensor was bad. H. L. Miller Dodge in Alb. took care of us at 5:45 pm, diagnosed the problem within the hour, and took us to an rv resort close by. They told us to have a good dinner they would get us back on the road in the morning, which they did. Grapevine did not return my repeated phone calls for 3 days. The Grapevine GM told me she would call within an hour, no call. She said the owner would call, no call. It was 116 degress on I 40, my wife and 3 dogs were at great risk and Grapevine dodge knew they were lieing. Do not buy from Grapevine Dodge. Take a look at their ratings, and you will see a pattern of deceit and lies. I filed a complaint with American Dodge and they told me they already had a poor track record. I hope they go out of business and a honest and decent owner takes over and cleans house. Some people do deserve to lose their jobs. More

They advertise 12000 off list price which is there MSRP plus dealer add's which I did not want but to get 12k off you have to get adds. Then get in business off and they tried to make me pay for the add's plus dealer add's which I did not want but to get 12k off you have to get adds. Then get in business off and they tried to make me pay for the add's again. This dealer is a big ripoff go somewhere else. They treat you like crap then you see the Manager's cussing each other out saying the fword and other things, This place needs to be investigated for bad business. More

I recently purchased a wrangler with 29,000 miles in feb. The sales guy knew nothing about jeeps. I would ask him questions and he would have to ask somebody else. The price was reasonable. When I bought the The sales guy knew nothing about jeeps. I would ask him questions and he would have to ask somebody else. The price was reasonable. When I bought the jeep the windshield needed to repaired or replaced. I had to argue and argue to get it fix. Even though I had a we owe note from them. They were friendly at first but once I bought it they were done with me. So now on to the service dept. After about a month I figured out there was a plastic part on my gear shifter was broken. So I took it in under warranty. They told me that warranty does cover plastic parts. So I was like whatever and bought the new part and fixed it myself. So at 35,000 miles my check engine light came on. So I took it in with other issues also. At this point I work nights in the oilfields. And yes my jeep goes in the mud but not really "offroading". And what had happen was a clip that held on a o2 sensor came loose it rubbed on the driveshaft. Andrew proceeded to tell me that they were not going to cover it under warranty because I had mud on the undercarriage of my jeep. I tried explaining that I work In the oilfields and it has been raining a lot. But no success he said I probably hit something that broke the wire. When you look at the wire the casing is broken not the wire. And it's only messed up where the wire touches the driveshaft. I also had a another issues where my tire was rubbing the brake line that they didn't fix because they couldn't get a hold of me. But that was covered under warranty. I told Andrew i would be sleeping because I work nights and I already stayed up too late to bring my jeep in. So I ended up talking to the highest manager I could. not the gm because he was never there or available. And he would not return my call. I let the manager know I was unhappy and told him I've never had so many problems with a dealership. He said he would talk to the service manager and call me back. It's been 2 months still haven't talked to him. And I've tried calling. Went to a different dealer without washing it and it was covered under warranty. I WILL NEVER GO BACK!!!!!!!!! More

Found a great deal on a 2010 Dodge Ram Crew Cab 1500 Lonestar Edition, reduced from 38707 to 24707. They told us that they didnt do all the gimmick incentives, that the 14K was there discount on older ( Lonestar Edition, reduced from 38707 to 24707. They told us that they didnt do all the gimmick incentives, that the 14K was there discount on older (new) inventory. After appraising our trade they came back and told us they would offer 2-3 grand less in trade, becuase they were looking at wholesale to wholesale. They gave us a second option, give us the same trade value that we had been offered elsewhere, but that the discount on the truck had gone from 14k to 10k. Thats no option, its the same deal. We left after 3.5 hours of negotiations to take a break and kill some time, while they were seeing what they could do. They told us to give them 30 minutes to and hour to review some things. They called 3.5 hours later to tell us to come back and that they had something worked out that met our needs. We had already driven an hour home and werent going anywhere without details of the deal. The next day they emailed to tell us that the deal had not changed and that all the numbers appeared to be $70-80 a month more than we were willing to pay, based on their original selling price and what we had been offered in trade elsewhere. We told them at that point what our requirements were and that we were offended that they had wanted us to drive another hour both ways for a deal that we had already told them we werent interested in. Of course no response! Take your money somewhere else. More

This is the worst dealership I have ever encountered. I've never been treated before with the upmost disrespect. Of course, when I was sold the car the sales person was friendly -to the point of being so I've never been treated before with the upmost disrespect. Of course, when I was sold the car the sales person was friendly -to the point of being so fake- I had to come back the next day to sign more papers and thats when things got ugly. I was treated like they did me some favor for selling me this car (that by the way has been back into the shop 8 times since I've had it 3 months) The service department is no better. They are rude and never call you when they say they will. PLEASE DO NOT BUY FROM THE DEALERSHIP unless you want heartache! More

I'm not sure how 'I'd like to test drive an Avenger and a Charger' turned into 'I'd like you to waste over an hour of my time suggesting cars I don't want, walking me all over your lot, and let me wait in yo Charger' turned into 'I'd like you to waste over an hour of my time suggesting cars I don't want, walking me all over your lot, and let me wait in your office while you work numbers even though I'm not buying today'. I was so turned off by my salesperson's approach. I told her several times I was not buying today, and that I was trying to find the best car for me. I will not be purchasing at this dealership. I felt like they were trying so hard to nail a sale, they completely lost sight of what customer service is. More