Grapevine Dodge Chrysler Jeep

Everything about my experience with Grapevine Dodge was fine until I went into Scott Zech's office to complete the financing of my purchase. I was told that as a requirement by the lender I MUST purchase a fine until I went into Scott Zech's office to complete the financing of my purchase. I was told that as a requirement by the lender I MUST purchase a 100,000 mile bumper to bumper warranty at a cost of $3,500.00 Originally I wanted to put $0 down. They said that I had to pay $3,500 down or I would not get approved. I later found out from the warranty company that they only charge $900 for the exact same warranty. When I asked to cancel the warranty they said they had to change lenders and my interest rate would shoot up to 18% from 6% and My payment would go up to $800 a month from $600 so I had to keep the deal. I found out from my lender afterward that it was not true. I again asked to cancel the warranty. After an hour long argument with the dealer they finally had me sign a blank document saying they were going to cancel but my lender would be sent a check not me and it would take 8 weeks. I was lied to and robbed by Scott Zech. When I brought it to the attention of the dealer the finance director, Rod Carlson, said that I must have misunderstood. How can you have the same conversation over 3 different days of an hour or so each and there be a misunderstanding? Don't buy here and if for some reason you do, just get your own financing first. More

My overall experience with the service department has been great. (139482) Nona my service writer always makes me feel like an appreciated customer. She always greets me with a smile and follows up on been great. (139482) Nona my service writer always makes me feel like an appreciated customer. She always greets me with a smile and follows up on my service needs. Keeping me informed, my car is always ready when she tells me it will be. Great overall experience with the company. I would recommend you to my friends. More

Great Job! David (139482) was the best. Lower Payment, new tires on our Jeep was all worked into the deal. I'm going to miss the Yellow Beast but I love the Purple... it suits me! new tires on our Jeep was all worked into the deal. I'm going to miss the Yellow Beast but I love the Purple... it suits me! More

Had a 2012 Honda accord with a little over 23,000 miles on it and had it on the Internet for 16,399 which was a great price. I was willing to pay everything never once thought of haggling then pops up a 89 on it and had it on the Internet for 16,399 which was a great price. I was willing to pay everything never once thought of haggling then pops up a 895 reconditoning fee!!! WTH!!! Um no thanks!!! More

I have purchased three cars from this dealership with minimal to no problem. In fact, I got such a good deal on my cars I promised them that I would always service my cars at this dealership. I drive an minimal to no problem. In fact, I got such a good deal on my cars I promised them that I would always service my cars at this dealership. I drive an hour out of my way just to give them business. After my last service encounter however, I don't think I will ever be coming back for service or for cars. After I paid over $1000 in repairs, took my car home, and had the exact same issues repeat, and then took my car back, they wasted my time and could tell me nothing… The car issues started up again so I took it to a mom-and-pop repair place that knew exactly what was wrong with it right away and didn't overcharge me! Grapevine jeep didn't even provide a car rental for free or get back to me in a timely manner… Not impressed, not a good way to run a business… I also had issue with Nora or Nona? calling my mother and addressing her about my car… I'm not 18 or under so I don't know why she thought that was appropriate… More

I had a horrible experience here. I bought a used car through the dealership on August 5, 2013. When i got home i realized that i didnt receive a spare key. Well, i called the dealership right away and through the dealership on August 5, 2013. When i got home i realized that i didnt receive a spare key. Well, i called the dealership right away and asked them about it, and all they had to say about it was that they were sorry. They did however offer me a free tank of gas to make up for it. Well today (august 14, 2013), i went in to receive my free tank of gas and they told me that it couldnt be done. I advise anyone who is even thinking about going here, to not go here. It was a bad experience from the start. The customer service is absolutely horrible. More

My husband and I have purchased 2 vehicles from Grapevine DCJ in the last month and half. Jason Eagles 139482 was our car salesman both times. We were extremely satisfied with the great service we received f DCJ in the last month and half. Jason Eagles 139482 was our car salesman both times. We were extremely satisfied with the great service we received from Jason and everyone at Grapevine DCJ. I highly recommend buying your next vehicle from them. More

I went in and talked to Brian Oppenlander about getting some custom work done on my beautiful new Charger. He was incredibly nice and he went out of his way to make sure I was happy. I love this dealersh some custom work done on my beautiful new Charger. He was incredibly nice and he went out of his way to make sure I was happy. I love this dealership and am very happy I bought my car here. (139482/R987654) More

Great experience. Jason Eagles (R987654) was the salesman I dealt with, but the whole crew was great and helpful. From the moment I arrived with family, Jason's presence and willingness to work tog salesman I dealt with, but the whole crew was great and helpful. From the moment I arrived with family, Jason's presence and willingness to work together to get me in the right vehicle pretty much settles it. Not forcing with what is limited, but suggestions and no time limit. I tell you... With his help and the whole crew there, we came home with a 2013 Dodge Ram 1500 Laramie. I am a Dodge person, but my wife pretty much wants a ford badly because of her friends and experience. We convinced her to settle on a Dodge :-). Now she is very happy that we have the Dodge. Not only that, now she is telling everyone about how nice the truck is and my girls loves it. That alone says something y'all. FYI, we went to a different dealership before this one (Holt Dodge) had a really bad experience, and would have never came home with such a truck. Thankfully we walked away and came over to Grapevine Dodge. So, bottom line, again had great experience here at Grapevine Dodge. Jason Eagles (R987654) and his group are the people I recommend to deal with no one else. I will come back and I highly recommend this Grapevine Dodge to everyone... More

Nona provided great customer service on a busy weekend (July 4th). No surprises at GDCJ, just great service! Thank you Nona, see you in 6K. Jason W (July 4th). No surprises at GDCJ, just great service! Thank you Nona, see you in 6K. Jason W More