Grapevine Ford

The sales team in Grapevine Ford help me get a wonderful truck that I never thought had I had a chance to make a deal with them. They absolutely went above and beyond thank you truck that I never thought had I had a chance to make a deal with them. They absolutely went above and beyond thank you More

We chose Grapevine Ford over other Ford dealerships in North Texas because it was the only place where someone actually approached us when we walked in. From the beginning, the staff created a welcoming a North Texas because it was the only place where someone actually approached us when we walked in. From the beginning, the staff created a welcoming and pressure-free environment. When the manager came over to discuss numbers, he was calm, respectful, and easy to talk to — we genuinely appreciated that vibe. At another dealership, we felt pushed into making a rushed decision, like we couldn’t afford to buy a car unless we committed that day, which made us very uncomfortable. In contrast, Grapevine Ford made us feel valued and respected. If we ever decide to get a new truck, this will be the first place we visit again. Highly recommended. More

When in for an oil change my rep was fast and friendly. They even washed the car....don't see that kind of service at other dealers. They even washed the car....don't see that kind of service at other dealers. More

Hayden Lloyd was fantastic to work with. He was very attentive and answered all of my concerns. We did 90% of the transaction via text and email. Overall, the best car buying experience tha He was very attentive and answered all of my concerns. We did 90% of the transaction via text and email. Overall, the best car buying experience that we have ever had. More

Our salesman Chris was amazing! Find Chris if you need a new truck! Very knowledgeable Find Chris if you need a new truck! Very knowledgeable More

They where nice and helped us out with all are needs and took care of us. took care of us. More

Jody McPhail was highly competent and pleasant in dealing with the repairs dictated by my service engine light. with the repairs dictated by my service engine light. More

Very good experience. Agent was very helpful! I will ask for her next time I need service. Agent was very helpful! I will ask for her next time I need service. More

I was quoted the exact price to replace the coil packs on my 2015 F150. They only replaced one coil but charged me what it would cost for all of the coils. I live in Chicago and my wife broke down in Texas. my 2015 F150. They only replaced one coil but charged me what it would cost for all of the coils. I live in Chicago and my wife broke down in Texas. The truck was at their mercy. They got the truck done quickly but misled me on what they were doing. I’m in the car business and am aware of labor times and parts prices. What they charged me for is the exact price it should be to replace all the coils( which is what I assumed they were doing). When my wife returned to Chicago I checked the truck and they only changed 1 coil ( the one that was misfiring) when I call Jody in service she had no answer for me. She knew what she did and took advantage of me and my wife in the situation. The receipt of work had no labor rates on it and didn’t have a breakdown of costs. It just had a manually entered price. The price of what it costs to replace all the coils. When I called about this she tried to lie on top of the issue and said it would have cost more if they did all the coils ( around $2000). It is sad and disappointing that they conduct business this way. I hope she becomes a better person and feels shame knowing she got caught. I don’t expect a reply but the correct thing to do would be to refund me the difference for the parts and labor they did not perform. Shady business More