Grapevine Ford

I brought my 2025 Ford expedition in because it crashed detector was not working correctly. Trevor Carter took wonderful care of me got me in the day that I needed to come and called me as soon as it was f detector was not working correctly. Trevor Carter took wonderful care of me got me in the day that I needed to come and called me as soon as it was fixed and I was able to pick it up the next day. There was a young lady named Annalise that helped set me up for a loaner car. She was very polite, kind, and very professional. They both did amazing answering questions and made all the transactions Very smooth. More

Dealership was nice David the salesman fantastic prepping the car. I’m not too happy obviously they never checked your oil cause it was down and the covers for the filters on the engine. We’re still sitting the car. I’m not too happy obviously they never checked your oil cause it was down and the covers for the filters on the engine. We’re still sitting in the trunk. More

This dealership has been my “go to” service department for the past 9 years with two vehicle services. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this de for the past 9 years with two vehicle services. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won’t be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don’t know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you , More

Arthur was a gentleman that my husband had a conversation with , we picked up our truck was ,this guy got right on top of it ,not only did he vacuum,but also washed it and it’s f-350 ,5 stars for the caring with , we picked up our truck was ,this guy got right on top of it ,not only did he vacuum,but also washed it and it’s f-350 ,5 stars for the caring young man More

Our salesman Tyler was extremely gracious and helpful answering questions and test driving. Although we did not buy, he never changed his demeanor when he realized there wasn’t a perfect truck for us. He answering questions and test driving. Although we did not buy, he never changed his demeanor when he realized there wasn’t a perfect truck for us. He was not pushy at all and genuinely wanted to help us find the best possible truck for a price that worked. We had a wonderful experience and Tyler is the reason why. More

Mr. Afan Siddiqui provided me great customer service from the start till the end. He explained the process and was very thorough. the start till the end. He explained the process and was very thorough. More

Professional service and excellent selection of top end Ford vehicles! We were met quickly and treated fairly and as expected during the negotiation process. The entire purchase process went smoothly and Ford vehicles! We were met quickly and treated fairly and as expected during the negotiation process. The entire purchase process went smoothly and our sales person - Sang - was 10 out of 10! Highly recommend 👌 👍 👏 Great place to do business in DFW More

Michael did an excellent job helping us find the perfect Expedition. He was patient and very helpful sending multiple picture and videos. Garry did an awesome job on helping make the finance part easy. Real Expedition. He was patient and very helpful sending multiple picture and videos. Garry did an awesome job on helping make the finance part easy. Really appreciate the help from all team members. More

I want to give a HUGE thank you to Brandon Walker at Grapevine Ford, along with Devin, who helped with all of the financing and paperwork. As a single mom, buying a vehicle can honestly feel stressful Grapevine Ford, along with Devin, who helped with all of the financing and paperwork. As a single mom, buying a vehicle can honestly feel stressful - especially when you’re trying to find something that is not only practical for your life, but also something you genuinely feel safe, comfortable, and confident in long-term. Since I was purchasing a used vehicle, it was really important to me to feel secure in what I was getting and not rushed into something that didn’t fully fit my needs. Brandon truly exceeded expectations throughout the entire process. His communication was incredible from start to finish, always keeping me updated, checking in, answering questions quickly, and making me feel heard instead of pressured. What stood out most was that he genuinely cared about helping me get into the right vehicle, not just making a sale. He went out of his way to locate the exact vehicle I was looking for — a barely used Toyota Sienna Woodland, even though they didn’t originally have it on the lot. He was patient, honest, hardworking, and incredibly understanding through the whole process. You can tell he treats people like people, not numbers. He put real effort into making sure I ended up in something I truly loved and felt comfortable driving for my family. Devin also helped make everything come together smoothly on the financing and paperwork side. I really appreciated how professional, patient, and understanding he was as well. Together, they helped make everything make sense financially, helped me feel comfortable with the warranties and coverage options, and worked hard to help me get an amazing deal considering my current credit situation. Overall, I’m extremely thankful for the effort, communication, professionalism, and genuine care they both showed throughout the process. Brandon especially went above and beyond, and I would absolutely recommend asking for him if you visit Grapevine Ford. More