Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grapevine Ford
Grapevine, TX
1,114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,114 reviews
February 02, 2026
David Mekhail was an absolute 10/10 during the sales experience for my daughter’s first car. From the start, he truly listened to what we wanted (and just as importantly, what we didn’t want), answered experience for my daughter’s first car. From the start, he truly listened to what we wanted (and just as importantly, what we didn’t want), answered every question thoroughly, and offered helpful insight to make sure we were making the best decision. He was friendly, authentic, and refreshingly not the stereotypical “slick car salesman” — you know the one 😅. There was zero pressure at any point, which made the entire buying process comfortable and enjoyable. He genuinely made my daughter’s first car-buying experience a great one. That said, the experience took a sharp turn once we got to the financing portion. Unfortunately, that part of the process was frustrating and took far longer than it should have, which really dampened the overall vibe after such a smooth sale. It was disappointing, especially after such a strong start. All in all, David was fantastic and absolutely deserves recognition for how well he handled the sales side. If the financing experience matched the level of service David provided, this would have been a flawless experience. Go see David — you won’t be disappointed! More
by Margaret
Employees Worked With
David Mekhail
January 05, 2026
Bought a used vehicle. Website had critical inaccuracy, and I had to take the vehicle back. Salesman and management then lied about it and our discussions, which led to me Website had critical inaccuracy, and I had to take the vehicle back. Salesman and management then lied about it and our discussions, which led to me losing money. Find another dealership as this one is extremely untrustworthy and deceptive. More
by rain62537
Employees Worked With
Not sharing names.
December 27, 2025
We were treated with care and respect from the moment we arrived. We came back several times before we finally bought and it was always easy and pleasant. Pretty much as easy as buying experience as I have arrived. We came back several times before we finally bought and it was always easy and pleasant. Pretty much as easy as buying experience as I have had at any dealership. More
by twamaso
Employees Worked With
Keyton
December 26, 2025
My experience purchasing a 2020 Lincoln Aviator from Grapevine Ford was beyond unacceptable and has completely eroded my trust in this dealership. The salesman, Aman, rushed the process and prioritiz Grapevine Ford was beyond unacceptable and has completely eroded my trust in this dealership. The salesman, Aman, rushed the process and prioritized closing the deal over ensuring the vehicle was truly right for my family. Once the paperwork was signed, all communication stopped. There was no follow-up unless I initiated it, and concerns raised after the sale were met with excuses or no response at all. The finance experience with Willie was similarly rushed and high-pressure. Basic questions felt like an inconvenience, and transparency was clearly not a priority — pushing the deal through was. More concerning, the vehicle had four open recalls at the time of purchase. I was explicitly told they could all be handled in one day, which I later learned was inaccurate. This misinformation directly impacted my decision to move forward with the purchase. As a parent, I also have serious safety concerns regarding this vehicle, including the lack of a clear way to exit the car if the battery dies. Safety should never be minimized when selling a family vehicle. After the purchase, I attempted to contact management multiple times regarding these concerns and received no response. The post-sale experience has been nonexistent. After speaking with other customers and reading additional reviews, it is clear this is not an isolated incident, particularly involving the same salesperson. Grapevine Ford treated a major financial decision as a quick transaction rather than a long-term customer relationship. I would not recommend this dealership to anyone who values honesty, transparency, or post-purchase support. More
by amchowdhury11
Employees Worked With
Aman (Sales), Willie (Finance)
December 16, 2025
Good experience overall, David did a great job, as did Willie in the F & I office. Would recommend David to anyone looking for a new car or truck, no high pressure. Willie is a true professional, no hig Willie in the F & I office. Would recommend David to anyone looking for a new car or truck, no high pressure. Willie is a true professional, no high pressure with him either. More
by washburn-tdb
Employees Worked With
David and Willie
