Grapevine Ford

This has been one of the most disappointing and frustrating experiences in my car buying life. The dealership, especially so called upper managements', inability to answer a simple question leaves frustrating experiences in my car buying life. The dealership, especially so called upper managements', inability to answer a simple question leaves me baffled. I know they want to run a racket but I asked multiple times for their best out the door price and received no response. They keep playing this "you have to be here" and "coming in" to work a deal ... which makes it look like a complete scam. I guess they're stuck in the 80's and 90's and don't realize professionals don't buy cars the old way any longer. I don't recommend using this dealership unless you have to as there are plenty others that will communicate with you and answer your questions without "coming in." Now you may not get the numbers you want but it's better than the shell game these guys are trying to pull. Have car sales gone that bad where they have to behave this way? You are better off just going to CARMAX and paying whatever to avoid their garbage. More

The best car buying experience I've ever had. Chris A. and Thanh N. are making Grapevine Ford proud! Best dealer I've ever worked, which is over a dozen at my age. Thank you doesn't fully ex Chris A. and Thanh N. are making Grapevine Ford proud! Best dealer I've ever worked, which is over a dozen at my age. Thank you doesn't fully express my gratitude! More

Si soy Orlando sanchez y hace dos años que compre una camioneta y es la última y no más voy a ese dialer resulta que las llaves 🔑 que me dieron no habren la camioneta y me dicen que ya no tiene garantía camioneta y es la última y no más voy a ese dialer resulta que las llaves 🔑 que me dieron no habren la camioneta y me dicen que ya no tiene garantía es una falta de respeto porque es un error de ellos y haora quieren cobrarme más de 1500 por una llave estoy decepcionado con ford de grapevine y lo lindo nadie es responsable no recomiendo ni que visiten el lugar More

Terrible communication. They had my car for a week and only after WE called to find out what the issue was were told their service department had not even looked at it. They had my car for a week and only after WE called to find out what the issue was were told their service department had not even looked at it. More

Called and told me that the part to fix my truck was in arranged an appointment and the truck was ready on time cleaned and parked out front arranged an appointment and the truck was ready on time cleaned and parked out front More

Terrible. Stay far away from this place is my recommendation. My recent negative experience was with Grapevine Fords Service Department specifically. I Stay far away from this place is my recommendation. My recent negative experience was with Grapevine Fords Service Department specifically. I dropped my Ford Truck off at Grapevine Ford for a “routine” service appointment in late May 2026 to have them to handle a safety recall that Ford sent me a notice for in the mail. They damaged my truck while doing the recall work and have refused to take responsibility and repair the damage they caused. Its a long story but “leaders” at Grapevine Ford in the Service Department are absolutely terrible. They are horrible communicators (they did not respond to multiple emails requesting assistance or resolution), they have deflected concerns at every step, they they have lied, and they have refused to do anything about the damage they caused to my truck during the initial service appointment in May. They claimed to have opened multiple service tickets directly with Ford Motor Company “on my behalf” but when I asked them to provide those claim details to me they could not provide anything. I opened a claim up myself with Ford Motor Company during this process and they said Grapevine Ford would reach out directly to me within 2 weeks, that never happened, they ignored me and the claim I opened with Ford Motor Company. I ended up having to get my truck fixed without Grapevine Ford doing anything to resolve the issue or take responsibility for the damage they caused to it. I recommend you look elsewhere for your service needs or other vehicle related pursuits. More

What a blast to work with these guys! ! -wonderful experience with just the right amount of helpfulness and proper guidance for what meets your needs. They have a secondary and much larger ! -wonderful experience with just the right amount of helpfulness and proper guidance for what meets your needs. They have a secondary and much larger lot of inventory with an extensive collection...more than you see from the street. Easy buying process here! More

Grapevine ford service and madam Judy are the best. Thank you for your kindness and service. Thank you for your kindness and service. More

The salesman was kind, professional, helpful, etc. The finance people/process, however, added almost $5k worth of after market warranties we agreed in writing to remove, and weeks later, I'm still try The finance people/process, however, added almost $5k worth of after market warranties we agreed in writing to remove, and weeks later, I'm still trying to get two of these cancelled and refunded. After a very quick google, it seems they're still pushing the old deceptive practices. I failed to catch these as we whizzed through the signatures on the screen. Quite disappointing. More