Grapevine Ford

THE MOST AWFUL experience we ever had buying a used car! Agreed to terms (actually was paying full price), was told the car was ours and the salesman, James, put the keys in my son's hands- saying it's a do Agreed to terms (actually was paying full price), was told the car was ours and the salesman, James, put the keys in my son's hands- saying it's a done deal. We were paying CASH for 97% of the vehicle but needed to finance the rest... We were 110% honest upfront. They kept telling us... It's a done deal. After 4 hours in their dealership, they changed the terms in the finance office...yes, we were pissed, yes we raised our voices a little to the finance guy. His response was...well i didn't tell you that. He was trying to make us finance 55% of the vehicle at a higher interest rate than agreed on for almost double the amount of years and he didn't see any big deal with that. Then when we told him we were told and agreed to these other terms, his response was... "well that's not what I said. I'm telling you this." My husband asked, well isn't this all Grapevine Ford?" Aaron acted like it was only him and we were starting all over in a new deal. We were told there was almost a year left of the warranty, come to find out that wasn't true - no factory warranty left. So what good was it to talk to the salesman and his manager and waiting for 3.5 hours before we finally got to talk to the finance guy if it all changes when you get into his office. No one had any accountability to what they said. What a joke, and was your typical used cars salesman crap! I'm letting all my friends know of my personal experience because I dont believe businesses should be allowed to operate like this. I was nice until waiting 4 hours and finally seeing the guy who we agreed to the original terms with. We told him nothing he said was true and he was even blown away saying no way... this is a no brainer. He told us to wait, and asked if he could get this deal, do we want the car... we said yes so we waited another 15 minutes before Anthony came out with him. Anthony asked, How can I help you. We told him that Kevin got him we didn't ask for him. So he said "Good! Go home then" in the most smug, disrespectful cocky assed attitude. I was shocked and amazed! I turned around and said "wow- your classy" his response was "your classy and we dont want your business - go home". I asked for his business card then his name and Anthony refused to give it to me or tell me. My daughter remember his name from a piece of paper (and it's also online with his photo :). He said, well he has this on camera - like some kind of threat. I said good, then you have all the lies on camera too! Prior to this, we spoke to this guy for 30 seconds at the most to tell him we weren't doing the deal. We didn't yell at him just simple said no deal. I blew up and was livid when he said Good! Go home then! After being in his dealership for a total of 4 hours, was paying full price for a used car, was going to pay 97% cash, being lied to in every detail... to be told "good, go home then!" Their future customers deserve to know what type of business they are running. Trust me folks, we were very pleasant and easy to work with until ever part of the deal changed and no-one had any responsibly in the deal. The worst experience and would never recommend them to even my worst enemy. Wouldn't even go down there to receive a free car if they were giving them out.... just couldn't trust them. The world works in mysterious ways though... we found a vehicle, much nicer, less mileage, better condition for a thousand dollars cheaper the next day and they accepted our cash offer and was grateful to do business with us. More

Because, I did it on my lunch break. Mr Bitner was one of best sell person. I'd also like to say thanks to ever one else for there customer sevice at Grapevine Ford. This experience was a pleasant one for m best sell person. I'd also like to say thanks to ever one else for there customer sevice at Grapevine Ford. This experience was a pleasant one for me and I will share this with your friends and family. More