Grapevine Ford

AVOID! Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Grapevine Ford. I will be reporting this dealership to the Texas Attorney General's Office and the Federal Trade Commission (FTC). My experience with Internet Sales Manager Jarvis and Sales Manager Christopher Aylesworth was unprofessional and concerning. They were completely opaque on pricing and refused to negotiate in good faith. The entire process felt like a high-pressure attempt to coerce me into a bad deal. They were inflexible and employed outdated sales tactics, making it clear their priority was maximizing profit over customer satisfaction. I ultimately purchased a vehicle elsewhere, where I received excellent service, transparency, and a great deal. The most egregious issue is their continuous harassment. Over a month ago, I explicitly requested that they remove me from their database and cease all contact. For the past four weeks (and counting), I have been harassed daily with multiple calls, including voicemails that consist only of hold music. This is a blatant disregard for my "do not contact" request and a violation of consumer rights. I escalated this matter to Chaz Gilmore (Managing Partner of Grapevine Ford) and Berkshire Hathaway Automotive directly. It is baffling that in 2025, a dealership believes it is acceptable to use harassment to try and strong-arm consumers. I have documented call logs and voicemails as evidence for my formal complaints to the FTC and Texas AG. Save yourself the time and the stress. Avoid Grapevine Ford at all costs. There are plenty of professional, transparent, and respectful dealers in North Texas who value their customers. More

Pleasant experience. They resolved the issues we had in a timely manner. Professional and truthful They resolved the issues we had in a timely manner. Professional and truthful More

My service advisor Dylan Gingerella was wonderful. When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the nex When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the next day. I always bring my Fords to them for service and repair when needed. The service department has always been excellent. More

Fast, no games up front deal. Very happy with the process. Stress free deal easy! Very happy with the process. Stress free deal easy! More

Excellent and expedited service for a synthetic oil change and check up. I went on Saturday morning and was in and out in one hour 15 minutes. change and check up. I went on Saturday morning and was in and out in one hour 15 minutes. More

I went into the dealership to buy a new car, the second time I have purchased from this dealership. Both times I was treated with respect, and worked to understanding of what car I really needed, the sale time I have purchased from this dealership. Both times I was treated with respect, and worked to understanding of what car I really needed, the sales person was genuine, worked hard to get me the best price, and was very thoughtful of all the details. Matthew was my sales person the second time. He was awesome! More

I had an appointment for service and dropped my Bronco off. About an hour later they call me to say they will not be able to get to it today. A total waste of my time and gas. I’ve never been anywhere tha off. About an hour later they call me to say they will not be able to get to it today. A total waste of my time and gas. I’ve never been anywhere that did not honor an appointment. I’ll be going to a different dealership. More

Our purchase of a new Explorer at Graevine Ford was fast, effecient and a good overall experience. Our sales person Matt Hoopes was very knowledgeable and explained features and benefits in a way 2 old peopl effecient and a good overall experience. Our sales person Matt Hoopes was very knowledgeable and explained features and benefits in a way 2 old people like us could understand. Total time from the test drive to completing the sale was less than 1.5 hours. Good experirnce!! More

Great place to go buy your truck, everyone was helpful, nice , everything went smoothly, i was out of there in no time with my new truck nice , everything went smoothly, i was out of there in no time with my new truck More