Grapevine Ford

I had an appointment for service and dropped my Bronco off. About an hour later they call me to say they will not be able to get to it today. A total waste of my time and gas. I’ve never been anywhere tha off. About an hour later they call me to say they will not be able to get to it today. A total waste of my time and gas. I’ve never been anywhere that did not honor an appointment. I’ll be going to a different dealership. More

Our purchase of a new Explorer at Graevine Ford was fast, effecient and a good overall experience. Our sales person Matt Hoopes was very knowledgeable and explained features and benefits in a way 2 old peopl effecient and a good overall experience. Our sales person Matt Hoopes was very knowledgeable and explained features and benefits in a way 2 old people like us could understand. Total time from the test drive to completing the sale was less than 1.5 hours. Good experirnce!! More

Great place to go buy your truck, everyone was helpful, nice , everything went smoothly, i was out of there in no time with my new truck nice , everything went smoothly, i was out of there in no time with my new truck More

Waited 3 hours for oil change with no customer service. They rotated tire and never checked/ changed tire pressure and left grease spots on my center console. They rotated tire and never checked/ changed tire pressure and left grease spots on my center console. More

Above and beyond. Took time to listen to what I needed and wanted. It was an unusual situation and they worked with me to the end. Great job. Took time to listen to what I needed and wanted. It was an unusual situation and they worked with me to the end. Great job. More

We visited Grapevine Ford initially just to look, not to buy, following earlier discussions with Matthew Hoopes about vehicle options; he was patient and unpressured, so we chose to work with him again. On buy, following earlier discussions with Matthew Hoopes about vehicle options; he was patient and unpressured, so we chose to work with him again. On July 26, on the way there, we stopped at 5-Star Ford in NRH: although they didn’t have our desired vehicle, they offered $12,000 for our Mazda MX-5. At Grapevine, Matthew was heading to a family event and referred us to Heather, who was polite and attentive. Grapevine had exactly the vehicle we wanted, and we started the buying process. Negotiations then deteriorated: the manager initially refused to honor our Ford X-Plan pricing and low APR, and slashed the Mazda trade-in from $12,000 to $8,300, attributing the difference to minor issues like tires. I made clear we wanted the best price, trade-in, and APR—or we’d go elsewhere. The manager ultimately agreed to $12,000 trade-in, X-Plan pricing, and the desired APR, then asked if I would sign the docs so he’s not keeping his salesperson here late? I replied that the drawn-out negotiations were the root cause. During financing, the interest rate on the paperwork didn't match our agreement. Joe, the finance guy, easily corrected it—but it felt deceptive. He was friendly but extremely chatty, delaying the process by 30 minutes. My wife and I wondered why a manager concerned about lateness assigned such a talkative person. We took delivery around 10 pm on a rainy night. Days later, we noticed scratches and swirling marks on the exterior vertical door panels—as if a stiff brush had been used, and we hadn’t even washed the vehicle. On August 1, I texted Matthew, asking if coarse cleaning was used. He responded: “Nothing rough used… these shiny trim pieces … scratch incredibly easy… Like a lint-free rag has been known to leave marks.” He said he’d contact Ford to see if anything could be done. He reached out again August 14 saying he was still waiting; we haven’t heard anything since. A few weeks later, the vehicle had a recall. We dropped it off and used the Uber service Grapevine provided—but by the end of the day, we had received no updates, and the vehicle wasn’t ready. My message went unreturned; my wife was put on hold and transferred to the front desk, where they eventually told her the service department was closed. Michael at the Lincoln dealership next door gave us the name of the service manager, Vinnie. The next morning, I spoke with James, who had promised the vehicle would be ready by the end of the previous day—but he was argumentative and said it’d take a few more hours. I then escalated to Vinnie, asked that James not contact my wife again, and Vinnie ensured the vehicle was serviced and ready—thanks to Peter. All told, a full recall fix took nearly 24 hours, even though it was just a software update. The overall experience has been good with Matthew, Heather, Peter, Michael (Lincoln), and Vinnie. More

The schedule was done on time and shuttle was provided which is very important for us.The issues of our vehicle was addressed promptly in time manner. Everything so far so good. which is very important for us.The issues of our vehicle was addressed promptly in time manner. Everything so far so good. More