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Grapevine Ford

Grapevine, TX

4.5
1,073 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,073 reviews

December 31, 2021

Drinks and refreshments available during your wait. Our wait during paperwork was minimal. Sales person was helpful and knowledgeable. More

by J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ashley & Jollin
Jan 04, 2022 -

Grapevine Ford responded

Thank you for sharing your experience, J. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Venny Diaz, Service Manager

December 20, 2021

Easy transaction and Ty and Thanh were great!!! Would buy from here again in a heartbeat! More

by Kara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty, Thanh
Jan 04, 2022 -

Grapevine Ford responded

I’m glad you had a great experience, Kara. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

December 17, 2021

I came from out of town and the entire team was awesome to work with. They had everything lined up and ready for me when we arrived. I'll definitely be back! More

by earnhart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Steven, Gregg
Dec 19, 2021 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager

December 15, 2021

Overall good experience with Grapevine ford, sales person James and finance person Andrew Boaz were helpful to get things done asap. More

by ma_khan81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james G
Dec 19, 2021 -

Grapevine Ford responded

Thank you, Khan. I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Venny Diaz, Service Manager

December 07, 2021

The sales lady Debbie was very very professional and cared about her customers I had dealings with Mr Gilmore which he was very professional and Dru Kaba if you have a problem there these people can sol More

by tsandersdfw@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Harvey, Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

Thank you! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

December 05, 2021

Wonderful experience, everyone involved was so kind and helpful. Will be recommending this dealership to all of my friends and family! More

by Enso Enthusiast
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty young
Jan 04, 2022 -

Grapevine Ford responded

I’m glad you had a great experience, Enso. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

December 05, 2021

Xavier was amazing cool guy helped he was a marvel fan like me, very easy to talk to and made the buying process easy. More

by jeremychatlin88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier , Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

Thank you, Jeremy! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Jennifer Barger, Customer Loyalty Director

November 24, 2021

Everyone I dealt with was very professional and helpful. I will recommend this dealership others. More

by gcraines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier, Juan, James, Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

November 19, 2021

Picked a vehicle and was ready to purchase and salesman said they need my info. I told him I had financing through USAA already and he said they don’t take USAA. They only use their 50 dealers. That is More

by fishcreighton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nikki Van Doran
Jan 04, 2022 -

Grapevine Ford responded

Hi, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. If there is anything we can do to help address your concerns, please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

November 19, 2021

Very friendly dealership laid back our sales man was awesome thank you Grapevine Ford And thank you Steven C for the great deal and experience More

by Johnny V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance sorry can’t remember his name
Nov 22, 2021 -

Grapevine Ford responded

Thank you, Johnny! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jennifer Barger, Customer Loyalty Director

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