Grapevine Ford

Got the sales price right even though was told could work with slight reduction. Lost star on follow through. Th the the the the the just to get to accept answer. with slight reduction. Lost star on follow through. Th the the the the the just to get to accept answer. More

Grapevine Ford continues to be top tier for sales. They were able to beat other dealer prices and were patient and professional during the buying process. They respect the business transaction component of were able to beat other dealer prices and were patient and professional during the buying process. They respect the business transaction component of vehicle buying and is why I continue to give them the 1st opportunity for my business for over 20 years. More

Val and Willie were excellent. Knowledgeable, attentive, professional and friendly. When I left I felt like I had some new friends! They treated me as a friend or family. professional and friendly. When I left I felt like I had some new friends! They treated me as a friend or family. More

Aggressive on trade in and worked hard to get me the best financing. Car was detailed, tank filled and great instructions on features included with new Bronco from Rep. financing. Car was detailed, tank filled and great instructions on features included with new Bronco from Rep. More

Ken and Omar did a fantastic job of taking care of us. If you need a car or truck, give Grapevine Ford a call. It's worth it. you need a car or truck, give Grapevine Ford a call. It's worth it. More

Steven and Grapevine Ford were excellent to deal with purchasing my New Ford F-150...This is my third pick up purchased from them... Jerry purchasing my New Ford F-150...This is my third pick up purchased from them... Jerry More

We drove almost two hours to Grapevine Ford to get the exact vehicle we wanted. Our salesman Doni and our finance team member Joe were so nice and worked very hard to get us the best deal. exact vehicle we wanted. Our salesman Doni and our finance team member Joe were so nice and worked very hard to get us the best deal. More

Very easy process and Hayden is an exceptional individual embodying the core values of the Grapevine Ford dealership. Low pressure, easy process, great staff attitude. embodying the core values of the Grapevine Ford dealership. Low pressure, easy process, great staff attitude. More

Pleasant and excellent customer service experience. I will definitely recommend Grapevine Ford to my family and friends. Very happy with the vehicle quality and functionality. Thank you A+. will definitely recommend Grapevine Ford to my family and friends. Very happy with the vehicle quality and functionality. Thank you A+. More

Initially I was happy with the car I purchased on March 5th at Grapevine Ford; however, over the two weeks following my purchase I got ever more irritated about it. I am now completely dissatisfied with Gr 5th at Grapevine Ford; however, over the two weeks following my purchase I got ever more irritated about it. I am now completely dissatisfied with Grapevine Ford and, in some degree, with the car I purchased. First, the car did not come with floor mats, a secondary key fob or an Owner’s Manual. At the time I purchased the car, the sales person said she would get me a secondary key fob and that I would have to go out there and pick it up the next week. I never heard from her again. A week or two after my purchase, I contacted the sales person again and asked if she could send me an Owner’s Manual. I have been trying to program the buttons in the driver visor to work my garage door, but none of the manuals I found at Ford online or the manual I have for the garage door/opener itself works to program this car. The sales person said she would try and send me an Owner’s Manual, but again I never heard anything. I ended up buying floor mats for the car and also purchased an Owner’s Manual online which cost me an additional $150.00. I also tried sending an email to about half a dozen executives at Grapevine Ford about the issues I continue to have and nobody had ever contacted me in response. It is not April 5th and the paper plate they put on the car when I purchased it expired yesterday – I am now not even going to bother driving it as I don’t need a ticket. I called Grapevine Ford and they said it takes up to 6 weeks for them to get the actual plates and then they will mail them to me. If that is the case and they are obviously aware of that, why put a paper plate on it that will expire at least two weeks before any actual license plates can be received? I have been so upset with this whole transaction I even looked into selling the car and starting over; however, from what I found online I can only get $23,000 for the car. I finally took the paperwork out of the envelope that they had me sign when I purchased the car (after having been there for 3-4 hours) and looked at the loan paperwork specifically. I was and still am LIVID over this. Apparently after paying the monthly payments on this car for 6 years and including the money I put down on the car, when it’s all said and done, I will have paid $45,000 for a USED CAR!! I walked away from a 2021 Lexus because it was $47,000 and I felt it was too much for me to spend on a vehicle and then it turns out I’m paying just $2,000 less for a 2020 Ford!! I have always been warned about car sales people; however, I learned the hard way that the warnings are very necessary!! I am so unhappy with the whole experience – I don’t think I will EVER buy another vehicle from a dealership! If you are looking to buy a new or used vehicle, DO NOT go to Grapevine Ford!! More