Grapevine Ford

If I could rate zero I would. Management rushed my sales associate to close the deal instead of allow him to find the right vehicle for me and finance increased my apr spread by half a point when I refused associate to close the deal instead of allow him to find the right vehicle for me and finance increased my apr spread by half a point when I refused the extended warranty and other addons. Beware this place will add on additional items to up charge you as much as $1600. Go elsewhere. More

Stopped by Saturday at the parts department around 930am and the parts salesman was helping an employee. Also he had another person hold and he made sure to let the caller know he would be with them in a fe and the parts salesman was helping an employee. Also he had another person hold and he made sure to let the caller know he would be with them in a few minutes while also letting me know give him a few minutes. The money shot was after he wrapped up the call while helping his co worker another co worker tried to skip me and he stopped that person in his tracks to take care of me. That's how its done blueprint! More

Very straightforward and easy purchase process. Dealt with James and very satisfied. Process of test drive and inspection was both thorough and efficient. All my questions were addressed in a professiona with James and very satisfied. Process of test drive and inspection was both thorough and efficient. All my questions were addressed in a professional manner. More

Purchased a Fusion there. Cameron and Juan were good to go. We purchased it brand new it was red. Thank you for the sale. Thanks again go. We purchased it brand new it was red. Thank you for the sale. Thanks again More

I had an excellent experience buying a truck 150 at Grapevine Lincoln Ford. I will buy again and recommend it to my family and friends. Five stars customer Service and best prices! Grapevine Lincoln Ford. I will buy again and recommend it to my family and friends. Five stars customer Service and best prices! More

It was a very pleasant experience working with James W, in sales and Garry J, in finance. Very professional and courteous staff. Stress free experience. in sales and Garry J, in finance. Very professional and courteous staff. Stress free experience. More

We purchased a new/ used F250 truck from Grapevine Ford last Friday and are greatly pleased with it and the sales staff. The salesman was knowledgeable with the details of the truck and worked diligently t last Friday and are greatly pleased with it and the sales staff. The salesman was knowledgeable with the details of the truck and worked diligently to complete the sale. More

It was the best vehicle buying experience we’ve ever had! Marcus answered all our questions and got us the out the door price/ information that we were looking for. No other dealers did that. The great had! Marcus answered all our questions and got us the out the door price/ information that we were looking for. No other dealers did that. The great experience didn’t end there, finance manager, Garry Johnson was equally great to work with. We felt no pressure at anytime which is why we will be back. We were told by friends of the great experience they had at Grapevine Ford and we were not disappointed! More

Young sales people some unprofessional especially on the internet side. They seemed snooty and dismissed my offer and I ended up buying for the same price I originally offered. Juan saved the day. Was passe internet side. They seemed snooty and dismissed my offer and I ended up buying for the same price I originally offered. Juan saved the day. Was passed around from person to person. Was ready to walk. I didn’t need the vehicle, I wanted it. I could have gone any other way. Wasn’t told I could have waived the anti theft service would have saved me another $500. More

Poor customer service. Once you purchase a vehicle you are on your own. They failed to return a rental truck after reassuring me it would be handled. It sat in their parking lot for two weeks and cost me are on your own. They failed to return a rental truck after reassuring me it would be handled. It sat in their parking lot for two weeks and cost me $1800.00. It's been five months and still unresolved. Sold me a CPO 2019 Lincoln Navigator for $85,000 when it was all said and done with a cracked windshield and bad tires and bad Instrument panel which obviously did not go through the 200 point inspection. I was told there was nothing they could do about it. STAY ON TOP OF YOUR GAME WHEN DOING BUSINESS WITH THESE GUYS BECAUSE ONCE THE SALE IS FINAL SO IS THE CUSTOMER!!!! More