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Grapevine Ford

Grapevine, TX

4.5
1,069 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,069 reviews

December 07, 2020

Dru Kaba changed my PRE-APPROVED fin vendor. Lied that KAHU was not cancelable. Said fin was his choice. Dru has no respect for the customer. Or maybe he just has no respect for women or the older or blac More

by SLAbrams
Recommend Dealer
No
Employees Worked With
Finance-Dru Kaba
Dec 07, 2020 -

Grapevine Ford responded

Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.

Dec 12, 2020 -

SLAbrams responded

Well...... I have called Juan 3 times and left 2 messages to receive a call back. I received the same response I received when I asked to speak to the GM twice before I put up my first review...no acknowledgement whatsoever. No one there takes responsibility for the lying, cheating and disrespecting of customers. Apparently that's the culture supported from the top down. Give these ppl your money only if these are the type of people you want to support.

December 01, 2020

Buyers beware. You will be forced to buy Kahu if buy a vehicle from them! Kahu is GPS system installed into the cars they sell More

by Soldier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carver Redamacher, Kyle Crowley
Dec 01, 2020 -

Grapevine Ford responded

Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. I’d love to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.

Dec 01, 2020 -

Soldier responded

Called Mr. Cruz and left a message with the receptionist and also emailed at the email address provided. Waiting for a response.

November 25, 2020

The salesman Devin the as great to work with. I feel like he was honest and did his best to keep me. The financial guy Zak was very helpful and did a great job. More

by Vhart7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin
Nov 30, 2020 -

Grapevine Ford responded

Thank you for the kind words! I’m glad you had a great experience. We hope you're loving your new vehicle. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

November 18, 2020

One of the best experiences I have had and I have bought a lot of cars. David Fillmore and Justin Villa were great to work with finding a hard to find car for a difficult guy to please. Paperwork was delive More

by Tough guy to please
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fillmore, Justin Villa , Nikki Van Doran
Nov 18, 2020 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

November 09, 2020

Our visit was amazing! Arriving and 1rst glance was great. Ken A. & Brandon @ Grapevine Ford excellent team. Polite, very respectful. And superb time range! 💯🙏🏽❤️❤️It More

by 2richardsons2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Agustagdt & Brandon , Nikki Van Doran
Nov 09, 2020 -

Grapevine Ford responded

I’m glad you had a great experience, thank you for taking the time to leave us a review! Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

November 02, 2020

Had a great experience. Purchasing was a smooth process and everyone I dealt with was easy to work with and professional. I drove past 4 other dealerships to work with them. More

by David Stoeber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew Hoops
Nov 02, 2020 -

Grapevine Ford responded

Thank you, David! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director

November 02, 2020

5 Willie Stephens and 5 for Allen Ellmore.... They both 5 Willie Stephens and 5 for Allen Ellmore.... They both were awesome and very professional. I enjoyed my experience and was very pleased on how they More

by monetfarris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Stephens and Allen Ellmore
Nov 02, 2020 -

Grapevine Ford responded

Thank you for the kind words! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

October 30, 2020

This dealership is absolutely incredible. The sales staff, financial managers, and service staff were all very helpful and knowledgeable. I will definitely recommend this dealership to anyone, and the More

by Dirk.sennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carver and Willy, Nikki Van Doran
Nov 02, 2020 -

Grapevine Ford responded

Thank you for the kind words, Dirk! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

October 28, 2020

One of the best car buying experiences I've had. All team members were extremely helpful and courteous. Benton took the time to answer, or get answers to all of my questions and went above and beyond to ensu More

by dwayne_gp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benton Ezzell, Zach Ziba, Nikki Van Doran
Oct 29, 2020 -

Grapevine Ford responded

Thank you so much for the kind words, Dwayne! The Grapevine team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

October 26, 2020

My second car purchase from Chris Aylesworth. I came here to rant and rave about him. He is the absolute best in the business. You CANNOT ever let him leave. He is an indispensable part of your organization. More

by dallasbuyer214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Aylesworth,
Oct 27, 2020 -

Grapevine Ford responded

Thank you so much for the kind words! I am so happy to hear that we could help. We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford! --Juan Cruz, Customer Loyalty Director

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