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Grapevine Ford

Grapevine, TX

4.5
1,083 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,083 reviews

September 24, 2020

The salesman and manager were efficient and knowledgeable. I found the car I wanted and the transaction went smoothly. All the staff members I met were courteous and helpful. More

by Svensond
Recommend Dealer
Yes
Employees Worked With
Blake Payne, Joe Gobea
Sep 24, 2020 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

September 22, 2020

I had a deal in place with my own financing and an agreement with the dealer. What they didn’t tell me until the close was their app they force on you, Kahu Connected. They sell it to you as a LoJack More

by Cj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carver Rademacher
Sep 22, 2020 -

Grapevine Ford responded

Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.

Sep 22, 2020 -

Cj responded

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September 22, 2020

I don't even know where to begin.Initially, when we I don't even know where to begin. Initially, when we took our 2013 Ford Escape (+/-80,000 miles) to the dealership it was having an issue with star More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Shannon
Sep 23, 2020 -

Grapevine Ford responded

Hi Sarah, thank you for providing us with feedback. I am incredibly sorry you had this experience and the impression it left. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d like to discuss your concerns further and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.

September 20, 2020

Yes, we felt welcome the moment we arrived. David Fillmore and Jon Waters were so nice and made us feel like family. We will refer everyone we know to this location. They took excellence to a whole n More

by kwongwoo5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fillmore & Jon Waters
Sep 21, 2020 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

September 15, 2020

Sandy was an absolute joy to work with. So helpful and friendly! I would give 10 stars if I could! Great experience! Definitely would highly recommend! More

by ehrenbergm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy in sales and Kyle in finance
Sep 16, 2020 -

Grapevine Ford responded

Thank you for the kind words! I am so happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

September 09, 2020

My husband and I were very pleasedwith our experience at Grapevine Ford. Their staff is so enjoyable to work with and made sure that all of our questions were answered. Tuna was awesome and we had a great t More

by amandaeck2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tuna
Sep 10, 2020 -

Grapevine Ford responded

Thank you, Amanda! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director

September 08, 2020

This dealership was non-pushy very active and very willing to work with the customers. We test drove about 14 new Ford trucks until we find the perfect one. From the sales floor to the finance we got More

by timrader64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic,Dru,Zack., Nikki Van Doran
Sep 08, 2020 -

Grapevine Ford responded

Thank you, Tim! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

September 07, 2020

The dealership was very clean and inviting. The sales team was wonderful and got us in and out as quickly as possible. The salesman was very knowledgeable and friendly. More

by Bryceandkerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Mazah
Sep 08, 2020 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

September 06, 2020

One word to describe this dealership - DISHONEST!!!I One word to describe this dealership - DISHONEST!!! I bought a car from this outfit for my daughter.....Watch the open recalls on these vehicles. More

by Erik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William
Sep 08, 2020 -

Grapevine Ford responded

Erik, I am so sorry this happened. I can assure you, we would never intentionally sell an unsafe vehicle. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. I would like to speak with you to see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.

September 03, 2020

Excellent experience buying a new car! Salesman Shawn made the process easy and fun for me. I was extremely pleased with the negotiations and the end result pricing. Grapevine Lincoln is my go to dealers More

by sherrybaines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Zach, Nikki Van Doran
Sep 04, 2020 -

Grapevine Ford responded

Thank you, Sherry! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director

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