Grapevine Ford

NO CUSTOMER SERVICE After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was After 15 months, nine times in the shop and 45 days without my car, my brand new 2019 Navigator has FINALLY been deemed a lemon. The transmission was slipping and the engine was burning oil. Lincoln told Grapevine Lincoln to put oil in the car and give it back to me!!! Lincoln refused to replace the engine as well as the transmission AND Lincoln Grapevine offered ZERO help! Sadly, I absolutely loved my Navigator. It had all the bells and whistles you could ever want but mechanically the car was junk. Please don't fall into the same trap we did. These are beautiful luxury cars but they are horrible and Lincoln/Grapevine Lincoln's customer service is by far worse than the vehicle they built. There is no customer service whatsoever! It was a horrible experience and I'm glad it is finally over. We are one and done for any Lincoln product in the future. As we went through this process we have discovered several other people that have had the same problem. Peter Menchaca was our service rep and he was the ONLY one that went to bat for us!! More

Picked up my new Lincoln Corsair today and the car looked beautiful. Nice and clean and ready for me. Salesman Michael was great at showing me all the car’s features. beautiful. Nice and clean and ready for me. Salesman Michael was great at showing me all the car’s features. More

The salesman Kris Aylesworth made the car buying experience an easy one. Need more sales staff like him. I would recommend buying a car from this dealership to anyone. experience an easy one. Need more sales staff like him. I would recommend buying a car from this dealership to anyone. More

Grapevine Lincoln is an excellent dealership. They made my experience really easy and went the extra mile to get me into the car I wanted. Many thanks to the Grapevine Lincoln team! my experience really easy and went the extra mile to get me into the car I wanted. Many thanks to the Grapevine Lincoln team! More

Great experience. Could not ask for better service and salesmanship. This is my second car purchase for this dealer. I will return!! Took less than 2 hours. salesmanship. This is my second car purchase for this dealer. I will return!! Took less than 2 hours. More

No deal! Date line 5/22/2020 I called about a 2016 CPO Ford Escape that Grapevine Ford had advertised. Was contacted immediately and they went through their sp Date line 5/22/2020 I called about a 2016 CPO Ford Escape that Grapevine Ford had advertised. Was contacted immediately and they went through their spill about how if I would fill out a credit app they would come of the price $500 even though I had told them is was a cash deal. Was told they are not a front of house dealership and did not do cash discounts. Now I was quoted $18,800+- for the car they had advertised for $16500. I asked for an explanation and the oh so smart salesman said it included some anti theft gimmick that was $500 plus and an extra key that was $500 plus because there was only one with the car, also ttl for Oklahoma that he said was required by them to include at 4 1/2 %, which I knew was a lie. There was still $700 dollars difference in their so called out the door price, come to find out he had also tried to include dealer finance fees or some other nonsense. Finally he says $16,183.33 which I agreed to and made sure it would include a 2nd key which magically appeared while on the phone. He said "i have it right here in my hand." So, reluctantly, I agree to drive down the next morning and meet at 9 am and if everything checks out would make the deal. I should have known better! Get there and drive the car which was advertised as having lane assist and the brake assist and back up alarms all features that I wanted for my daughter. Thought it was me and that I had not activated features so, when I returned to dealer and asked how to activate. He gets in and fumbles around not saying anything except let me printout the window sticker and he took off to his office, brought it back and started off on how rare this gem of a car was to have traction control?!? I asked again about the lane assist and other safety features. He says oh, this car does not have those features, they are only available on 2020 models! I said your internet ad states that it does, so he tells me, "Well I dont write those ads." Then totally exasperated I walk out as he is saying "We have 2020's." Wow, what a piece of work, I am stunned that dealerships like this exist and this was my first and last experience with Grapevine Ford. I have always bought from Huffines in Corinth Classic in Sherman and always treated with respect and make transparent deals. Oh, and he also said they have the lowest priced dealer ad ons in the metroplex, bragging rights??? Part of the double talk I have left out for times sake that were just as bogus as the rest. Anyway, buyer beware as they always say! Not going to mention the assistant sales managers name, but you know who you are, I was not your sucker customer of the day. Buyer's please know what you are getting into on these deals, always ask for a full disclosure of fees and there close to 100% profit add ons are a hoax. The absolute worst part of this is they have these huge floor displays of the 10 rules of ethics, yeah right! By the way, those $500 keys are usually around $200 retail at honest dealerships and can be had all day online for $100. Truth in advertising complaint needs to be filed. More

We stopped buy after shopping around for a new suv and found one here we liked, this was on Monday still was trying to negotiate the price but once we decided we contacted the sale rep and he told us he w found one here we liked, this was on Monday still was trying to negotiate the price but once we decided we contacted the sale rep and he told us he was holding it while we ran our credit. Once credit was run it came back approved but the interest offered was 6.99 and I called my credit union and they got me at 3% after sending the pre approval told him done deal we will come next day to which was yesterday to sign contracts. We were set to come out that evening and then get a call me to tell me they sold it. Are you kidding me you run our credit the day before and we agreed on the deal to tell me you sold it. This is such poor business. Now my credit has been run and I have no car!!!! Never will I shop here again or recommend you guys!! We we were so patient with you guys since y’all were so busy Monday and didn’t even complain that we didn’t get the time with anyone we made it easy for you guys and then you pull this BS!!! Now you want to show me another SUV that’s not even close to what we want really that’s doesn’t make it right!! Beware of GRAPEVINE FORD!!! More

You have been a great sales team, I got the car that I wanted. Thanks for a great job! I look forward to seeing you again. wanted. Thanks for a great job! I look forward to seeing you again. More

I bought the Toyota RAV4 EXL at Grapevine Ford Lincoln. The price is fair compared with other dealers. Sale persons are very nice and helpful. The price is fair compared with other dealers. Sale persons are very nice and helpful. More

This is our second vehicle to buy from Grapevine Ford in the past 6 years. The sales and service department are excellent! Great Job! Thank you Calvin!!! the past 6 years. The sales and service department are excellent! Great Job! Thank you Calvin!!! More