Grapevine Ford

There’s no place for scare tactics in the service department I drove from Lubbock Texas to Grapevine to visit my daughter. When I hit Roanoke, my steering wheel was vibrating and it was happening when stopped an I drove from Lubbock Texas to Grapevine to visit my daughter. When I hit Roanoke, my steering wheel was vibrating and it was happening when stopped and when in parked and idling. Rather than risk it, I made the MISTAKE of going to Grapevine Ford. Rather than address the issue, they decided to hand me a $4300 list of recommended service items. Upon returning to Lubbock (mind you I was worried during the whole 4 1/2 drive), I immediately got brakes and rotors changed. I was told my pads were good for another 30000 miles and I also said that Grapevine Ford said my shocks/struts were leaking. I was told that is a TYPICAL ploy to make a quick $1000! Oh and the day I go to pick up the car, Eddie handed me my paperwork and keys. No one offered to get my car!!! The courtesy car wash could have been better done by a bunch of xxxxxxx! I’ve read enough reviews to know it’s not worth contacting the dealership management as service manager is insulting and belittling. #avoidgrapevineford More

Fraud Over a month ago I went into Grapevine Ford after they agreed to purchase my 2011 Ford Explorer for $7000. I am currently living and working in China Over a month ago I went into Grapevine Ford after they agreed to purchase my 2011 Ford Explorer for $7000. I am currently living and working in China, so I asked if it would be possible to do the sale. I was told by Gus, the manager over purchasing, that it would be possible. He had me sign some papers, and said that as soon as the title arrived he would send me a check for the amount agreed upon. Following that, I went to the airport. A couple weeks after this I learned from the people sending the title that it had been received at Grapevine Ford a week prior. At this point I called Gus and was told he would be sending me the check via FedEx, and would give me a tracking number. Several days passed and I had not heard from him. I contacted him again, and was told that FedEx would not deliver a check. He told me he would have the comptroller wire the money, so I provided him very sensitive bank information. Again several days passed with no word, so I contacted Gus. He told me he had given the comptroller the information and that he believed they had sent it. Several days later there was nothing sent to the bank, so I contacted Jennifer James, the comptroller directly. I was only able to reach her voicemail, and after several attempts decided this was a dead end. I finally reached Gus again, and was told that they were unable to wire the money. He told me they had sent the check via USPS, but he does not have the tracking number. He told me he would get the tracking number and send it to me today. This has not happened, and I am now filing this, believing that I have had my car basically stolen and sold by this dealership. More

Beware Did some research before contacting the dealer via e mail. Locked on to a VIN. Made an appointment to show up and to ask for a particular salesperso Did some research before contacting the dealer via e mail. Locked on to a VIN. Made an appointment to show up and to ask for a particular salesperson. Appointment confirmed 24 hrs in advance. Arrived 15 minutes early for the appointment. Salesperson I was to see was off. Attempt to T/O me to someone else who knew nothing about what I was looking for, etc. this for me is a deal breaker and told the T/O guy so. As I was leaving he actually started laughing at me behind my back. Would never go to this place ever. More

No call back. Wait days for appointment. Check engine light came on. Called for appointment, explained son was home from college for 2 days. Could not get appointment to check code for at Check engine light came on. Called for appointment, explained son was home from college for 2 days. Could not get appointment to check code for at least 4 days. Said someone would call back. Never received call. I called another dealership (that I did not purchase car from) and they worked him in. More

Do Not pay for ZAKTEK paint protection!!! The car buying experience was fast and smooth. After buying new cars the past 24 years I would say this was the first time I didn’t feel ripped off. The car buying experience was fast and smooth. After buying new cars the past 24 years I would say this was the first time I didn’t feel ripped off. I had to return the following week for the tint to be put on since their tint guy was off when I purchased it. A tire sensor was out as well. I got there before 9am and was given a loaner. I went to mall and came out to two police cruisers by the loaner. The salesman didn’t put a temporary tag on and police had called dealership and was told it was missing. After that was straightened out I went back to dealership and ended up waiting until 5pm for a tint and sensor replacement. Returned today for the 6 month reapplication of the ZAKTEK paint protection. They have a 2 to 3 week wait time for it so you need to schedule an appointment a few weeks in advance. When you work 6 days a week with the occasional weekday off, how do you schedule that? More

3rd time's a charm First and foremost, let me start out by saying before visiting Grapevine Ford I visited and spoke with several other dealerships. One I visited in per First and foremost, let me start out by saying before visiting Grapevine Ford I visited and spoke with several other dealerships. One I visited in person and was treated very poorly for someone who was attempting a 60 thousand dollar plus transaction. I was about to give up and just keep my truck when I placed an inquiry on cars.com from Grapevine Ford. I received a call from Chris Aylesworth internet sales manager from Grapevine. I let him know what I had been going through and he instantly gained rapport with me. I instantly clicked with him and even left work early to go meet him the day I enquired. I can tell you that any customer including myself can get nervous making such a large purchase even for someone that is also in the car business like myself. I purchased my DREAM CAR its a huge, huge investment for me and I needed someone that I could trust. I won't go on to much longer but if you are in the market for a Truck, Car, or SUV give Grapevine Ford and Chris Aylesworth your time, and they will invest it knowing that your time is valuable. They were honest, up front and transparent with me. I can't stand when someone tries to lie or beat around the bush. THANK YOU I really, really appreciate everything you did for me Chris! Last but not lease I purchased The BRAND NEW Explorer ST..... it is hands DOWN the most refined vehicle I have ever driven. If you are in the market for a luxury SUV you would be selling yourself short if you did NOT check out the New Explorer. I am absolutely in love with my new truck (suv). I have owned a F-150 since the day I turned 16, this is my first time not having an actual truck but my Explorer does not make me miss having a truck at all. Extremely satisfied!! Go check out the Explorer, Grapevine Ford and Chris Aylesworth, they will not disappoint! Also I would also like to thank Jake in F&I as well for getting my deal done, I know he worked extremely hard on the back end to get what I was wanting accomplished! More

Service Pete Roshell went above and beyond today to make my visit pleasant. He made sure that my vehicle got returned to me quickly and everything that I went Pete Roshell went above and beyond today to make my visit pleasant. He made sure that my vehicle got returned to me quickly and everything that I went in for was completed in a timely matter. More

Recall maintenance My Service advisor Eddie Sauceda kept me posted throughout the day of the progress on my truck. Was very friendly and informative.They also washed and My Service advisor Eddie Sauceda kept me posted throughout the day of the progress on my truck. Was very friendly and informative.They also washed and vacuumed my truck. More

Lack of loaner cars This is a follow-up to more accurately explain our service experience. Let me first explain this is no reflection on our service advisor, Miguel. We This is a follow-up to more accurately explain our service experience. Let me first explain this is no reflection on our service advisor, Miguel. We made an appointment over a week in advance. The day before we received a call from a young lady informing us we would have to reschedule as no loaner cars were available. We rescheduled for the following Monday only to receive another call stating a loaner would not be available that day either. Since we were getting ready for an extended trip, I had to bring the car in anyway. I waited 2 hours only to find parts needed to be ordered and I would have to bring the car back. I did get a loaner the next time and all went well. Once again, this bad experience had nothing to do with Miguel who was very helpful and apologetic. More