Grapevine Ford

Laura Benavides in the Service Department is Amazing! Dealing with Laura in the service department was amazing. After having horrible experiences at another ford dealership she really took care of me. She Dealing with Laura in the service department was amazing. After having horrible experiences at another ford dealership she really took care of me. She went above and beyond to help and for that I am truly Grateful. Because of Laura Grapevine Ford is the only Place that will ever touch my car! More

Quick Service I like the service dept at this dealer. I have used them for several years and will continue to do so in the future. Quick, reliable, and comfortabl I like the service dept at this dealer. I have used them for several years and will continue to do so in the future. Quick, reliable, and comfortable lounge. More

Excellent Aaron is a rock star. He takes what could be a terrible ordeal and makes it a positive experience for his customers. Thank you, Aaron! Aaron is a rock star. He takes what could be a terrible ordeal and makes it a positive experience for his customers. Thank you, Aaron! More

Car Repair Nice staff!! Pricing was a little high but not that bad for the dealership. I do appreciate the honesty & hard work I would return to this dealer. Nice staff!! Pricing was a little high but not that bad for the dealership. I do appreciate the honesty & hard work I would return to this dealer. More

Great dealership and people I’ve been with grapevine ford for about 5 years now and it’s been such a great experience. The people and service are amazing. Now, I would have given I’ve been with grapevine ford for about 5 years now and it’s been such a great experience. The people and service are amazing. Now, I would have given it 5 stars but it seemed like they went through a little slump last year and I didn't have usual awesome customer service I was used to but it now seems to have been corrected and they are back to being that top tier service that I was used to. You will not be disappointed getting your next car from Grapevine Ford, I know this is where I will be as long as there is a Ford in my driveway. Oh, and if you do choose to get some service work done then visit my friend Bob Leininger and he will take care if you and make sure you get the best deal. More

F150 Service Jody McPhail was my service rep and she did a great job for me. Kept me informed and was very polite and professional. Thanks you’ Jody McPhail was my service rep and she did a great job for me. Kept me informed and was very polite and professional. Thanks you’ More

One working service bay, long lines to drop off Bought a truck here last year, went for my first service at this dealership and was shocked to see a line of 20+ cars waiting to drop off for service Bought a truck here last year, went for my first service at this dealership and was shocked to see a line of 20+ cars waiting to drop off for service in the morning. 20 cars, waiting on a single open service bay to get checked in. The checkin process seemed inefficient so I simply parked my truck and went inside. I found a service tech just sitting alone (in front of the line of cars) and he politely helped me get checked in, took my keys. Everything else was top-notch from there with great communication from Pete, but nothing like a Sewell dealership where your name appears in lights when you pull into their heated bay while getting immediately greeted. Do people really wait 45 minutes to drop off cars for a 45 minute service? Not impressed. More

Safety Recall Excellent customer service, these guys do it right. They got to me quickly even though the place was packed with customers. They communicated via text Excellent customer service, these guys do it right. They got to me quickly even though the place was packed with customers. They communicated via text through the whole process and my vehicle was washed and ready when I arrived to pick it up! Awesome! More

F350 1st Visit Great attitudes and service performed in the time that I was quoted which was 2-hours. They even washed the truck for me before I returned. Great attitudes and service performed in the time that I was quoted which was 2-hours. They even washed the truck for me before I returned. More

Great Dealership and Service Ford in Grapevine is the right place to go. You are able to get a service appointment on short notice and when you arrive they are ready. I recommend Ford in Grapevine is the right place to go. You are able to get a service appointment on short notice and when you arrive they are ready. I recommend to just wait there for your car and enjoy a coffee or a snack. More