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Grapevine Ford

Grapevine, TX

4.5
1,068 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,068 reviews

July 01, 2019

Quick and easy Had a battery issue. I was able to do work at the cafe while everything was getting fixed. This truly was an unexpected easy start to the week! More

by Jb1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Jul 02, 2019 -

Grapevine Ford responded

Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. – Venny Diaz, Service Manager.

June 29, 2019

Great people Very nice and courteous that’s why I bought my 2018 F150 and will continue to get my service there. Best Ford dealership that I have ever dealt with. More

by Fordguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete, Nikki Van Doran
Jul 01, 2019 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director

June 28, 2019

Devin Bear-Excellent Salesman I got an e-mail from Kyle Middendorf the New Sales Director at Grapevine Ford. I picked up the phone, called the Grapevine dealership, and was immedia More

by Fastestinthewest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Bear, Kyle Middendorf, Nick Power, Nick Koba
Jul 01, 2019 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director

June 27, 2019

Great Buying Experience Spent about.a week shopping around for a new truck and got the run around at several other dealerships in town. One of which, I was a return customer More

by Redleg202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hedblom
Jul 01, 2019 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director

June 27, 2019

Great experience with grapevine ford Went to the dealership thinking there was no way they could hit my expectations. I left with a new truck and better deal than I expected. The far exce More

by Pyochim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ashley, Cameron Martin
Jul 01, 2019 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director

June 26, 2019

Said service not performed The service you say you give is not true. My car was not vaccum; and the 2 systems don't talk 2 each other. No More

by Whatever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure of the names
Jun 27, 2019 -

Grapevine Ford responded

Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com, so we can address your concerns.

June 25, 2019

Charlie was excellent and great to deal with. Recieved an email about swapping out my current car for a new model. Everything in the email was true and love the new Mustang GT. More

by CVWilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie, Blaine, Jake, James
Jun 27, 2019 -

Grapevine Ford responded

Thank you for the kind words Wilson! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director

June 25, 2019

Great service team Always friendly service staff. Work was done in a reasonable amount of time and Laura kept me updated on the progress and suggested items that will ne More

by Chuck 50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Benivides
Jun 27, 2019 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.

June 25, 2019

Excellent customer service Everything was great. The service agent. Pete. And the scheduling of the apt. Great customer service I always use Grapevine Lincoln Good jo More

by Lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete. , Nikki Van Doran
Jun 27, 2019 -

Grapevine Ford responded

Thank you for sharing your experience. We thank you for being a Grapevine Lincoln customer, and we look forward to serving you again. - Stephanie Maggio, Customer Loyalty Director

June 24, 2019

New Ford Explorer None great sales team excellent finance in and out quickly no hassle didn’t waste my whole day haggling and waiting with back and forth let me check w More

by Ddconn55@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jun 25, 2019 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director

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