Grapevine Ford

5k maintenance Went in for my first scheduled maintenance, from making my appointment online to being completed and out the door in an hour and half, with a car wash Went in for my first scheduled maintenance, from making my appointment online to being completed and out the door in an hour and half, with a car wash, was a great customer experience! Looking forward to my next healthy vehicle visit! More

Good fit on vehicle and payment. Andrew Boaz was my sales person. Good listener, and knowledgeable about every aspect of the car business. I recommend Grapevine Ford to see what the Andrew Boaz was my sales person. Good listener, and knowledgeable about every aspect of the car business. I recommend Grapevine Ford to see what they can do for you. More

Promises Not Kept I was very pleased with the transaction up through the paperwork. Everything after that has been a nightmare. Multiple items have not been finished, b I was very pleased with the transaction up through the paperwork. Everything after that has been a nightmare. Multiple items have not been finished, but the most frustrating are the powder coated wheels. The dealer offered this to “close” the deal and provided an IOU b/c they wanted me to come back later and have multiple items completed. Now they will not schedule the work. Additionally, no member of management will speak with me, return an email, or call me back. This dealership will pressure you to close and then will not deliver. It seems like this is standard practice the way people answer the phones and explain why management are too busy to take a call. I would stay away from Grapevine Ford at all costs. More

Good service, superior customer service Professional, gave me options, good suggestions, Very through. Look at future needs. Made me feel welcome and a valued customer. Over all assessme Professional, gave me options, good suggestions, Very through. Look at future needs. Made me feel welcome and a valued customer. Over all assessment of vehicle and engine condition More

Very convenient and timely I was well informed of the process and schedule. Everyone was very helpful. They took care of picking up my car, serviced it and brought it back witho I was well informed of the process and schedule. Everyone was very helpful. They took care of picking up my car, serviced it and brought it back without any problems. More

Great service I took my car in to have my armrest replaced in the backseat of my vehicle. They had a loaner car waiting for me when I arrived. It took all day for t I took my car in to have my armrest replaced in the backseat of my vehicle. They had a loaner car waiting for me when I arrived. It took all day for the replacement to be done and was called to inform me of that. Bridget Aley told me that I could wait until the next day to bring the loaner back because traffic was heavy at that time. She was very courteous and kind and was thinking of my wellbeing. When I arrived the next morning my car was clean inside and out. Excellent service! Thanks Bridget! More

Fast and Easy oil change Alfredo and Pete are always on top of their game. They made today's oil change fast and easy. I use Grapevine Ford for all of my vehicles. Alfredo and Pete are always on top of their game. They made today's oil change fast and easy. I use Grapevine Ford for all of my vehicles. More

Great salesman Tonyo T was great. Was knowledgeable and very focused on our car needs. Well done. The new SUV was exactly what we were looking for! Tonyo T was great. Was knowledgeable and very focused on our car needs. Well done. The new SUV was exactly what we were looking for! More

They get it done. Great service all the time. They get you in and out as quick as they can and make you feel comfortable while there. I’ll be back. Great service all the time. They get you in and out as quick as they can and make you feel comfortable while there. I’ll be back. More

Excellent service. Andrew was so helpful and made the buying experience and took it another level. Very easy to buy a truck for a 2019 king Ranch. Andrew was so helpful and made the buying experience and took it another level. Very easy to buy a truck for a 2019 king Ranch. More