Grapevine Ford

Worst dealership experience ever I purchased a used vehicle here 6 months ago. Terrible experience from the beginning. Completely lied to by the Finance Manager. Multiple things wr I purchased a used vehicle here 6 months ago. Terrible experience from the beginning. Completely lied to by the Finance Manager. Multiple things wrong with the vehicle that were never repaired to my satisfaction. Major repairs required after 2 months, had to take it back. Caliper bolt was left loose or out, caliper came loose going down the highway causing loss of fluid and complete brake failure. Did not repair the vehicle correctly again. Now they have had my vehicle for several weeks and I cannot even get anyone to call me back or give me an update. The Customer Loyalty Director will not call me back or answer my email. Terrible customer service from the beginning and it just gets worse. The entire dealership and management seems to not care at all about the lies or the poor workmanship from the service department. I highly recommend you take your business to another dealership. More

Always good service. Have been going to Grapevine Ford for service for a number of years. They always deliver good results in the time promised and maintain contact to ke Have been going to Grapevine Ford for service for a number of years. They always deliver good results in the time promised and maintain contact to keep me informed during the process. Would highly recommend. More

Excellent Service and excellent deal. The sales person, Bear, was very helpful. The finance guy, Zach, was very transparent. Overall, it was a great experience buying this vehicle when nor The sales person, Bear, was very helpful. The finance guy, Zach, was very transparent. Overall, it was a great experience buying this vehicle when normally the experience of buying a car, is not. There was no upselling at all. Everything that was considered an upsell, was presented as an option. Great experience. Transparency is key in my eyes; to fully know what is being purchased. It was there and they were key on focusing on what was important to me, and not placing importance on what is key to them. More

Pleasant intriguing Helpful nFriendly They are willing to help you go to the longest length very patient no matter how your situation is or your credit my igiving you great hopes and I am They are willing to help you go to the longest length very patient no matter how your situation is or your credit my igiving you great hopes and I am willing to help and working hard to help you i’m very patient polite in the whole transition and she did you would respect always smiling reading you so I would recommend my friends family does this dealership with my experience Chris alasamaya CHRIS was very detail and show me the vehicle if I had any questions and also Nick he was so great also I had some questions he answered it he was he did a great deal in customer service all smiling talking my experience was Wonderful and also I have my daughter dear so it made it they made it very easy for me and her More

Professional, attentive, patient & honest! I needed to replace my SUV fairly quickly but at the same time did not want to be “sold” into something I’d regret later. After visiting other dealer I needed to replace my SUV fairly quickly but at the same time did not want to be “sold” into something I’d regret later. After visiting other dealers just to look around & window shop a little, I dropped by Grapevine Ford & had the good fortune to meet Mr. Jeff Moore. He wrote down everything that I mentioned I was looking for, was very patient & friendly, & then we looked at several SUV’s that matched exactly what I wanted. Jeff then helped explain the many purchase & financing options, made the process easy to understand & choose from, & was the most helpful, friendly & professional consultant I’ve ever had the pleasure to work with. Jeff is invaluable to the company, and is insuring his customers will return to Grapevine Ford again & again! More

Found what I was looking for Spent hours online researching vehicles and looking for cars. This was the best deal I found, and the salesman was understanding about my waiting for Spent hours online researching vehicles and looking for cars. This was the best deal I found, and the salesman was understanding about my waiting for check from selling handicap van. More

Great customer service -miguel and ana Miguels customer service is superb at Grapevine lincoln Thank you for getting my navigator in and fixed, z-tel and getting me the loaner as i histor Miguels customer service is superb at Grapevine lincoln Thank you for getting my navigator in and fixed, z-tel and getting me the loaner as i historically have had. Truly appreciate god d service. Have a blessed week More

Miss leading sales bye Salesman, Management and finance dept We put 10,000.00 car and we were over charged bye 10,000.00. Also, we were mislead on options on car. We ended up with a car with basics and paid for We put 10,000.00 car and we were over charged bye 10,000.00. Also, we were mislead on options on car. We ended up with a car with basics and paid for Gap insurance that we didn’t need! I think they took advantage that we were older. Never will I buy a car from here again! More

Oil change Very pleased with previous visit to Grapevine Ford. Andrew Shannon was very helpful in getting my car set up for an appointment. When arrived I was gi Very pleased with previous visit to Grapevine Ford. Andrew Shannon was very helpful in getting my car set up for an appointment. When arrived I was given the option to take a shuttle and updated often about the status of my vehicle being serviced. More

Used Grapevine Lincoln 2x in May. Excellent service staff. Complete satisfaction with work performed and great personal interaction with service staff. Work performed in reasonable time. Utilized longer vehicl Complete satisfaction with work performed and great personal interaction with service staff. Work performed in reasonable time. Utilized longer vehicle during first service visit for overnight. More