Grapevine Ford

Service Service Associate Laura Benavides was excellent - very friendly and knowledgeable - I hope she is the person that will help me on my next visit- Lau Service Associate Laura Benavides was excellent - very friendly and knowledgeable - I hope she is the person that will help me on my next visit- Laura is the best More

Always great service Grapevine Lincoln is awesome! Bob Leininger is my service man there. I have always had top notch swrvice! Treated like a Lincoln Owner! I always com Grapevine Lincoln is awesome! Bob Leininger is my service man there. I have always had top notch swrvice! Treated like a Lincoln Owner! I always commend GL to all my associates because of the service department. Even if I could not afford a Lincoln I would still buy a nice used Lincoln just to experience the Service Department! I have noticed others that may give a report not so nice probably are never satisfied, everyone they come in contact with are bad service in some way or another...Take my word Grapevine Lincoln is the only way to go! SERVICE DEPARTMENT**********10 stars More

Horrible service department Two bad experiences here... First I had cracked windshield with 75 miles on new 2016 f150 so took it to service department to see if it was covered un Two bad experiences here... First I had cracked windshield with 75 miles on new 2016 f150 so took it to service department to see if it was covered under warranty...it wasn't, but the bad part was the fact that no one greeted me, I had to go inside where no one came to see what I was there for, I finally found a service person in a cubicle talking with another service person about a personal issue and they acted as if I was putting them out by asking for their assistance. When I took my truck to Five Star Ford for a second opinion at least someone greeted me when I pulled in and immediately got someone to help me. Second time, I only went back because I had a coupon, was for an oil change and tire rotation. I had an appointment, but they said still a two hour wait when I arrived. I specifically asked if they top off the fluids and yes was the answer. I was checking oil two days later and saw the washer fluid was almost dry and I hadn't used any, so they didn't top off. Then a tire showed to be low and after some airing up of the tire and some logical reasoning I figured out that the display for tire pressures was not showing correct tire to be low...they had not reset the display when rotating tires...I went to Discount tire and they took care of it. They don't know what the word "service"means!, Nor will I ever trust them with my vehicle again. More

Openly Honest Salespeople My wife and I had a very positive experience at Grapevine Lincoln when we met and worked with Robert Manning. Normally buying an automobile can be fr My wife and I had a very positive experience at Grapevine Lincoln when we met and worked with Robert Manning. Normally buying an automobile can be frustrating and pressure filled, but Robert was instrumental in discussing options and showed a very thorough understanding of the automobile that he demonstrated to us. Trade-in discussions were also honest and negotiations resulted in an acceptable conclusion. I have discussed my experience with others and recommend Robert Manning as a salesman More

Customer service I always take my Ford Taurus to Grapevine Ford because of the excellent customer service I receive. Bob Leininger has always taken care of my service I always take my Ford Taurus to Grapevine Ford because of the excellent customer service I receive. Bob Leininger has always taken care of my service needs. I have also had the pleasure of dealing with Bethany Curry, Aaron Briggs, and Kristi. More

No pressure! Really felt appreciated as a customer!!! The whole staff were so accommodating and they were great to work with. They are very flexible and work hard to get you the best deal possible! We wil The whole staff were so accommodating and they were great to work with. They are very flexible and work hard to get you the best deal possible! We will do business with again! More

Grapevine Ford Purchase experience I was initial contacted by Reid Harmon by email and phone. I prefer email so we emailed back and forth for a few weeks. Reid was very prompt and pro I was initial contacted by Reid Harmon by email and phone. I prefer email so we emailed back and forth for a few weeks. Reid was very prompt and professional in answering my questions. Once we had things figured out I let him know the two trucks I was interested in. Reid had the parked side by side so I could easily compare and drive them. Through out this purchase process Reid Harmon was really easy to work with and very straightforward. I would highly recommend Reid Harmon and Grapevine Ford to anyone looking to purchase a car. More

Horrible customer svc, terrible "techs", lousy leadership Forced to return truck repeatedly for simple repairs, unable to repair or resolve issues and refused to help furthe . While truck in their custody, it Forced to return truck repeatedly for simple repairs, unable to repair or resolve issues and refused to help furthe . While truck in their custody, it was damaged, additio ally, they screwed up tailgate and door alignment, Management and owner/leadership refuse to accept responsibility for lousy service, i ability to fix anything, Ford has enacted lemon law, and I take the loss. More

An Elderly Person Is Cheated First, I was called to Ft. Worth on a serious family health crisis. As an aside, I am elderly, and this trip was not easy for me. Mid-way my engine li First, I was called to Ft. Worth on a serious family health crisis. As an aside, I am elderly, and this trip was not easy for me. Mid-way my engine light came on, so I stopped at a dealership. They gave me an all-clear to get to Ft. Woth; however, they to9ld me to go to a certified Lincoln dealership before driving back to New Braunfels, Texas. My family drove me to Grapevine Ford Lincoln. I dealt with a certain man who was polite and courteous. He advise me to leave my Lincoln Town car which I did. It might be good to mention I have a bumper to bumper warranty.; however, I digress. The man called me later that day and told me this and that needed to be done. I was also told it would take three days to accomplish tasks. Then a few days later I was told the car was ready. I was driven back to the dealership and presented with a bill of $2,000.00. I almost choked. I wrote a check and left. I did not even drive the car during the week I remained in Ft. Worth. After a week's visit, I began to drive back to New Braunfels. I was half way there when the engine began to clatter. In addition, I noticed that my 20mpg gas mileage had dropped to 17 mpg. I phoned Grapevine and spoke to the same man. He told me I would have to return the car...some 450 miles... for them to correct issues. Instead I drove to a friend who owns the Goodyear store. His people could not find out what the Grapevine mechanics had done wrong. I presented him with the spread sheet I had been given. He then went to his computer, retrieved my complete file and said to me..."You were hosed by the Grapevine dealership." He then meticulously went over each item showing me he had just recently done the very same work items. My health has declined considerably; however, I can advise the dealership that I intend to write a certified letter to Mr. Carl Sewel whom I believe owns that dealership. If anyone reads this and is concerned, they may have the general manager contact me personally to refund every single cent of my transaction. I do not intend to speak with anyone other than the overall dealership manager... or Mr. Sewel If I do not hear anything within ten days, a certified letter will be sent to the owner/partners. In addition, I will file a detailed complaint with the FTC and the BBB. I have read some of these commentaries and it seems that dealership needs to clean house of certain employees. How very sad that business finds it necessary to do such things. More

Never again! So I called on 7/20/17 and got the earliest time for an appointment on 7/27/17 at 11am. I dropped my 2015 f-250 with a leak near the water pump. The s So I called on 7/20/17 and got the earliest time for an appointment on 7/27/17 at 11am. I dropped my 2015 f-250 with a leak near the water pump. The service guy said he would call that day. No call. He finally called the next day at 10am and said they are working on it. I called back for the next five hours and no body is available including the service manager. I finally took an UBER and picked up my truck. I spoke to the Director of Service as he relaxed (laying down and socializing) in his chair. He took zero ownership of poor customer service. I basically think this "service" department who is always on their cell phones, Hates customers and does not want to deal with them. More