Grapevine Ford

DO NOT use the service department! DO NOT take your vehicle to Grapevine Ford Service Department! I called on Tuesday July 11 and scheduled an appt for 7:30am with AC on Thursday July 1 DO NOT take your vehicle to Grapevine Ford Service Department! I called on Tuesday July 11 and scheduled an appt for 7:30am with AC on Thursday July 13. I stressed to the lady I spoke to that my work schedule is very difficult and not flexible. I was scheduled off of work ONLY Thursday and Friday, returning to work Saturday. She assured me that would be no problem. Our appointment was made with Frank. We arrived Thursday morning and Frank advised us that the AC dept was running behind. Why would we be scheduled if the AC dept was behind already?? Explained the problem to Frank and he felt it was probably a very simple solution due to a faulty wire. I asked at that time if it would take longer than Friday, if so, we would need a loaner car. Frank told me that there were no loaner cars available but if it took longer than Friday, he would get us something to get to work. No phone call at all on Thursday from Frank. I called and left a message, no return call. No phone call from Frank on Friday. I called and left another message, no return phone call. This went on Saturday and Sunday as well. Had to miss work on Saturday & Sunday due to no transportation. Called Monday morning at 7am and left a very demanding voicemail. At this point there has been NO COMMUNICATION since Thursday morning from Ford or Frank. Frustrating to say the least. On Monday afternoon Frank called my husband and said that his car was NEXT IN LINE to look at. Are you kidding me? Ford has had the car since Thursday, no communication until the following Monday, and the car has not even been seen? He assured us that we would know somthing by close of business Monday evening. NO CALL occured. Tuesday I left yet another message. Frank called my husband back at 3pm on Tuesday stating that they could not find anything wrong with the car or the AC. Picked up the car on Tuesday evening. I lost 5 days of work and the car still has no AC in the Texas Heat. More

Awesome service Drove in hoping to get a last minute oil change before our road trip. Lauren Robertson was Awesome! She was friendly and knowledgeable about everythin Drove in hoping to get a last minute oil change before our road trip. Lauren Robertson was Awesome! She was friendly and knowledgeable about everything we asked her about. Got the oil change, tire rotation, and a car wash. Great service and less than what I would have paid elsewhere. More

New vehicle sales Worst service you will ever come across specially when you complain to the general managers they will take it as personal issue, issue started when th Worst service you will ever come across specially when you complain to the general managers they will take it as personal issue, issue started when they called me for trade in offer, I visited them next day to check the offer then I surprised that they give me the highest price for the new vehicle and the lowest for my trade I got rejected by finance for the deal cause no down payment when I agreed to pay the down payment they increase the monthly payment then I refused the offer later next day I asked for lower trim to just get the approved monthly payment but the sales due to the complaint to thier boss they didnt sumbit the application and they texted me that (we are unable to sell the vehicle at this time) after trying to contact them for 4 hours only to get reply on my case, however I got approved by another dealer with cheaper price and higher value for my trade thank you Grapevine Ford for your service More

Oil change It was fast and quick and I was out of there before the time that they told me it would be so I was very happy It was fast and quick and I was out of there before the time that they told me it would be so I was very happy More

Outstanding Purchasing Experience My salesperson Robert Manning was really outstanding.. I really wasn't planning on buying a vehicle on a rainy Sarurday afternoon, however Robert's ap My salesperson Robert Manning was really outstanding.. I really wasn't planning on buying a vehicle on a rainy Sarurday afternoon, however Robert's approach and in depth knowledge of the Lincoln MKX really impressed me and my husband.. The features are awesome--I had just finished test driving the Jaguar F-Pace but I left the dealership not feeling totally "sold" on it.. The MKX Reserve suv just blew me away and Robert's, "Let me go get one so you can test drive it and check out all the neat features on it" approach was really a winning strategy. I couldn't be happier! More

Edge service. I highly recommend this Grapevine Ford Lincoln dealership for service. The people are most thoughtful. I worked with Alfredo and he went over everyt I highly recommend this Grapevine Ford Lincoln dealership for service. The people are most thoughtful. I worked with Alfredo and he went over everything with me. The shuttle driver back and forth from home helps so much. My Ford Edge just purrs when I get it serviced there. More

Service Department I have worked with Lauran Robinson in service ever since I bought by truck there in 2014. She always has a cheerful attitude and eager to help. She wi I have worked with Lauran Robinson in service ever since I bought by truck there in 2014. She always has a cheerful attitude and eager to help. She will call several times during the day to give updates so you will never be wondering what's going on with your vehicle. Ask for Lauran Robinson More

Amazing! Reid and Daren at Grapevine Ford are genuine, helpful and straightforward. Their years of experience and down to earth personalities made the car tra Reid and Daren at Grapevine Ford are genuine, helpful and straightforward. Their years of experience and down to earth personalities made the car trade in and buying experience easy. My next vehicle will be purchased at Grapevine Ford! More

Great service If you're looking for a friendly environment and a great place to have your automobile serviced Grapevine Ford is the place to go . I always wait whi If you're looking for a friendly environment and a great place to have your automobile serviced Grapevine Ford is the place to go . I always wait while I have my truck serviced I have a nice café get something to eat free Wi-Fi makes the time go by fast More

John Goddard is the Best Ford Service Adviser in all of DFW! If you have a Ford, the service department at Grapevine Ford ("GVF") is second to none! I have had service at three other dealerships in the DFW metr If you have a Ford, the service department at Grapevine Ford ("GVF") is second to none! I have had service at three other dealerships in the DFW metroplex and was left unhappy with each and every one of the three. One of them tried to convince me I needed almost $3K in non-warranty work done...to a very expensive SUV that was only a year old...hello? In January of 2017 I tried GVF's service department...and have been nowhere else since. This review might be a little 'wordy', but you really need to read it to appreciate the experience you will experience if you try GVF's service or dealership. My 2014 4WD SUV is still under warranty, but even when non-warranty repairs are needed, GVF has never tried to over-sell me or convince me things needed to be repaired/purchased that were not truly needed. Just last week, GVF could have easily told me I needed two new tires after having been run off the road in a near-accident which resulted in truly needing an alignment and road-forced balancing of all four tires. If I had been told "your tires need to be replaced - they can't be balanced" I would have believed it, considering how hard I hit when I was forced off the road; but instead of trying to sell me new tires right away, I was told that I could easily get another 10K miles on the tires (with normal driving wear & tear) before needing to purchase new ones at $300 a piece! In another instance, it was discovered that 3 of my 4 shocks were leaking (probably as a result of the same incident mentioned above), the replacement of which was covered by my warranty. When I inquired the price of replacing the 4th shock at my own expense, I was informed it wasn't necessary at this time and they would watch it when I come in for oil changes; if the 4th shock started leaking as well, the warranty would cover it - that a new 4th shock was not necessary. Now, how many service departments can you think of that would pass up on a sale when the customer asks? I can't think of any. Saved me from buying a $200+ part and the labor associated with it! Another big point to their favor - there is a nice-sized "brand name" car rental counter right in the service drive. How much easier can it be? Try GVF Service - you won't regret it! More