Grapevine Ford

Always a great service experience. I have tried other locations for servicing my 2012 Lincoln MKZ but nothing compares to the service and special attention I receive from the Grapevine I have tried other locations for servicing my 2012 Lincoln MKZ but nothing compares to the service and special attention I receive from the Grapevine Lincoln service staff. My last service visit was Friday of last week. Although I was in a hurry Randy McConnell explained in detail what my car needed to keep me safe as I prepared to travel for the holiday. More

Colton Gillispie/Sales Consultant I had a great experience here. wonderful service Great! Job. The entire sales team at Grapevine Lincoln was professional, friendly and a pleasure to d I had a great experience here. wonderful service Great! Job. The entire sales team at Grapevine Lincoln was professional, friendly and a pleasure to deal More

Service above and beyond expectations I purchased a Certified Used F-150 from the dealership approximately 8 months ago. At that time I was very impressed with the service I received from I purchased a Certified Used F-150 from the dealership approximately 8 months ago. At that time I was very impressed with the service I received from sales staff as well as the finance department. I also purchased an extended warranty since it was a used car. when it came time to have some warranty work done on the truck, I made sure to take it back to see if the service department was as good as the front of house operations. I used their online scheduling system which was easy and fast. I was set up with Alfredo Zacarias as my service manager. Upon arrivial I was greeted and I showed him the issues I was experiencing. Alfredo was very thorough in looking at the truck and noting my concerns. To make a long story short, one issue was covered by the Ford power train warranty and a different issue covered by my extended warranty. Alfredo worked with me to make sure all of my issues were addressed, even when I was less than courteous with him about my perceived warranty coverages. I was also kept well informed of the progress of the repairs and total expenses. I can now say that the service department at Grapevine Ford has performed at the same great level of service I received when purchasing the truck. Prior to scheduling the visit for repairs, the sunroof on the truck was stuck 1/2 way open. It was on a friday and I needed the truck to go out of town the next day. Since I was in Plano at that time, I contacted the local Ford dealer and explained my situation and asked if there was anyway they could atleast help me get the sun roof closed so I could continue to drive the truck. At that time I was told that they could not even look at the truck for another week and I was on my own. I then contacted Grapevine Ford and explained my situation. The service advisor explained that they too were very busy, but if I could get the truck to them that morning, they would atleast get the sunroof closed by the end of the day so I could get back on the road. I ended up getting the roof closed myself, but their willingness to help me out when the dealership that was literally 4 minutes from me blew me off speaks volumes about thier dedication to customer service. More

great place I had a great experience here. wonderful service staff. was in and out in a flash. all the staff was awesome Keppra me involved with the repairs and w I had a great experience here. wonderful service staff. was in and out in a flash. all the staff was awesome Keppra me involved with the repairs and was on time with what they had told me from the get go. More

Switched Cars At Purchase And Lied About It The salesman picked out a car from inventory and said he could trade for it. We negotiated on the car and agreed on a price. The sales manager came The salesman picked out a car from inventory and said he could trade for it. We negotiated on the car and agreed on a price. The sales manager came in and took a little more off the top and closed the deal. He assured me they secured the trade and to come pick it up in 2 days. When I got there to take delivery I discovered on my own they didn't get the right car. I asked and they said it was, I referred back to our paper work and showed them it was not. The sales manager Jeremy found out he could not trade for the car I wanted and he switched vehicles on our final offer paper and my final contract and paper work. At no point during this process did they tell us they swapped cars. After all this they wanted me to promise I would give them perfect marks on my survey they sent me. All they care about is their survey. Other dealerships want honest feedback on how they are doing, not perfect marks to hide their flaws. Lies and lies after and I cancelled the deal. More

I would recommend to anyone! Joel Gibbs helped me find the exact car I was looking for and helped me get the price I was wanting! My finance manager was Glen and he was great too Joel Gibbs helped me find the exact car I was looking for and helped me get the price I was wanting! My finance manager was Glen and he was great too. I would definitely recommend seeing Joel & Glen for your car buying needs! More

Bought 2016 F-150 Lariat Bought an F-150 Lariat from Beto. He was upfront and honest throughout the entire process and found me exactly what O wanted in the truck and then som Bought an F-150 Lariat from Beto. He was upfront and honest throughout the entire process and found me exactly what O wanted in the truck and then some. Would purchase from here again. Ask for Beto, he was awesome! More

Grapevine Ford Rocks!! From the time my wife and I hit the lot the customer service was awesome!! Richard Ford (Yes his last name is Ford..lol) was patient and very informat From the time my wife and I hit the lot the customer service was awesome!! Richard Ford (Yes his last name is Ford..lol) was patient and very informative about the vehicles he was showing me. Jake Buzzard the finance manager was great and friendly.. I will definitely be referring everyone to go buy their cars from Grapevine Ford. I love my new Explorer.. P.S. I want to thank all the managers who came to shake my hand and help me get more handshakes than my wife got when she bought her car from another dealership that will not name, but it starts with an A..lol J. Jones More

Excellent costumer service They have a great costumer service and they work hard to bring the best prices and rates as possible for there costumers. I definitely recommend this They have a great costumer service and they work hard to bring the best prices and rates as possible for there costumers. I definitely recommend this dealership!! More