Grapevine Ford

Ok service but they don't go above and beyond for customers It took over 5 hours from the time we got there to leave with our car. This included a test drive and they were busy but that seems excessively long. It took over 5 hours from the time we got there to leave with our car. This included a test drive and they were busy but that seems excessively long. Not once were we offered a bottle of water or anything and they did zero negotiating and I mean zero. Also, when I went to meet with financing and decided to get the cheapest extended warranty they didn't tell me it would also increase the term of my loan by 6 months. The only way I realized was by going through and reading my documents in detail while I was waiting on my car to be cleaned prior to leaving which took them about an hour after the purchase was done when they had supposedly been working on it for at least an hour. If we hadn't needed a car badly that day because my wife's previous car was totaled from hail and we didn't have extra time to shop in the near future I would've walked out a couple times. I almost regret being honest with the salesman and telling him our situation because I feel like they pruposely didn't negotiate at all because they knew we needed a car. I wouldn't recommend anyone go out of their way to go to Grapevine Ford, as a matter of fact if it was my local dealership I would go out of my way to go to a different one. More

Great I will be coming here for my next purchase and also get my vehicle serviced here as well. One of the best dealerships in the world I will be coming here for my next purchase and also get my vehicle serviced here as well. One of the best dealerships in the world More

Fast and Easy Tyre Oliver our salesperson was easy to work with. Very nice guy. Took his time finding the perfect car for my family!! The price beat the dealersh Tyre Oliver our salesperson was easy to work with. Very nice guy. Took his time finding the perfect car for my family!! The price beat the dealership we have bought all of our cars for and this made it a first choice by far, but then to receive such excellent customer service just made my decision that much easier. More

Everyone I came in contact with was great. Loved my experience. Everyone was courteous, knowledgeable, and went out of their way to get me a great deal. It was so good that I took my sister to Loved my experience. Everyone was courteous, knowledgeable, and went out of their way to get me a great deal. It was so good that I took my sister to Grapevine Ford the next day and she drove home with a 2017 Ford Escape. I thank them for a great job well done. More

Fanastic service at Grapevine Ford ! THANK YOU to Shawn Baker ( for great service and help in my NEw Escape) ! To Colton Gillispie (for my sister' New Explorer and getting me start at Gra THANK YOU to Shawn Baker ( for great service and help in my NEw Escape) ! To Colton Gillispie (for my sister' New Explorer and getting me start at Grapevine Ford service). To Tunde Ogundele ( for the best finance deal of my new Escape). To all the other managers and employees of Grapevine Ford dealership for your respectful and friendly help during my time with you. More

Deceptive Service by LIARS and CON ARTISTS - DO NOT GO HERE I took my car into the dealership to be serviced. Alfonso did intake for my car. I called them 2 days later because no one ever called to tell me any I took my car into the dealership to be serviced. Alfonso did intake for my car. I called them 2 days later because no one ever called to tell me anything about my car and was told that I "accepted" the service (lie 1). After advising Marc that no one ever called me but I guess they could proceed, he "fixed" my car. I picked my car up just to drive it 20 minutes and have the same issues that was "fixed" repeat. Ford towed my car back in and gave me a rental. After SIX WEEKS of me calling them and Marc calling me with updates such as "we fixed the oil light" and "there may be a transmission issue" (previously 'undiscovered even though they did a full diagnostics the 1st time), they said come and get my car as there was no issue anymore and the transmission issue magically disappeared. My car is STILL not fixed and I'm left screwed by Ford of Grapevine. These people are shady and con artists that got caught this once. Please note: Marc was very friendly and had great customer service. Its a shame he has to work with liars and con artists. I kept my voicemails and conversations so I have evidence of FACTS and not hearsay. SHAMEFUL!!!!! More

Worst Service Department in TEXAS! I was there over a week ago and took my mother n laws vehicle over because the touch screen quit working in her 2012 Ford Explorer. Dealer knew that m I was there over a week ago and took my mother n laws vehicle over because the touch screen quit working in her 2012 Ford Explorer. Dealer knew that mother n law had to return back home the next day and assured me they would get car fixed and have her on her way. 5 days later and the runaround by the service manager John that the Ford system was down and they couldn't update software kept my mother n law at a stand still . The Service Manager director didn't return multiple calls and don't know why he has a job. The car didn't get done after 6 days and pulled it from the dealership. More

Excellent Customer Service!! The team at Grapevine Ford is always pleasant. They give me a complete overview of my service where I can understand it and do not force me to add se The team at Grapevine Ford is always pleasant. They give me a complete overview of my service where I can understand it and do not force me to add services that I don't really need. But they do give me the appropriate time frame of expectations for any issue. I am available to work in their spaces wait area so I lose no time. Thank you Pete Roshell and others that makes my car life easy! More

Awesome Jeff Baker was Awesome! James Wacker was a huge help. The help I received was second to none a SN each of them wanted to give me a deal. Jeff Baker was Awesome! James Wacker was a huge help. The help I received was second to none a SN each of them wanted to give me a deal. More

New features 150gre Great sales great service friendly service Sheldon Clark and other employees were very nice and knowledgeable if you ever need a new vehicle call the Great sales great service friendly service Sheldon Clark and other employees were very nice and knowledgeable if you ever need a new vehicle call them More