Grapevine Ford

Craig O'Neal, who was the Sales Manager, was excellent. Craig O'Neal, who was the Sales Manager, was excellent, very pleasant to deal with through out the process, and was very knowledgeable about the Ford Craig O'Neal, who was the Sales Manager, was excellent, very pleasant to deal with through out the process, and was very knowledgeable about the Ford Truck Vehicles. I have normally purchased GMC Trucks and foreign cars. Craig's way (in a very positive way by not saying one thing negative about the other manufactures) distinguishing he Ford from others showed he was convinced that Ford Trucks were a step a head in technology from the others and the value was greater than the others. More

Wonderful Service Outstanding service department have always steered me in the right direction on what my vehicle needs to operate properly. Need service on your ford? Outstanding service department have always steered me in the right direction on what my vehicle needs to operate properly. Need service on your ford? Ask for Aron Mcbride More

great experience buying a car If you need a new or used car go see Josh Moore - he will ensure that you receive a great hassle free experience. Finance also did a great job moving If you need a new or used car go see Josh Moore - he will ensure that you receive a great hassle free experience. Finance also did a great job moving through the process quickly. More

Jarod, Cameron, Mayo exceeded our expectations! Jarod and Cameron sent us home with the new Escape Titanium on Friday night (5/13) to come back Saturday (5/14) to do the paperwork. He knew we were Jarod and Cameron sent us home with the new Escape Titanium on Friday night (5/13) to come back Saturday (5/14) to do the paperwork. He knew we were very tired. when we came back he had an identical Escape detailed and ready to go. I told him that he blew me away. My wife, Kris, and I feel Grapevine Ford (your sales and finance (Mayo) made this sales experience and very GREAT One!! Thank you, Kermit Ring More

Awsome My overall experience was great and will be back.Mickael Massie was the xxxx and wouldn't use anybody else. James Brown was also incredible and was a My overall experience was great and will be back.Mickael Massie was the xxxx and wouldn't use anybody else. James Brown was also incredible and was a joy to work with. They both deserve a raise and a two week vacation. More

Pathetic customer service This place is a huge mess! I was going to have over a $1400 of service work done to my truck only to have the service director Tom DICKson treat me h This place is a huge mess! I was going to have over a $1400 of service work done to my truck only to have the service director Tom DICKson treat me horribly, for complaining about the length of time it was taking to get a rental vehicle. He was just full of excuses rather than trying to take care of the problem. He tried blaming Enterprise and that they are not part of the dealership, but the dealership is the one who gives out the rental vouchers. Hey Tom, here is a clue for you. You hand out the vouchers and the Enterprise rental people are located right inside your service department so it is your problem if they are not taking care of your customers. You might want to take it up with Enterprise next time rather than throwing a poor attitude at your customer. Ended up leaving with my truck and taking my business elsewhere. If this is the type guy they have running their service department then I have no use for them and I would warn others to find another place to service your vehicles. More

Great Service!! Service with a smile" throughout! Absolutely impeccable experience! This is where I would come! Highly recommended to everyone. Special mention to Rob Service with a smile" throughout! Absolutely impeccable experience! This is where I would come! Highly recommended to everyone. Special mention to Robbie Butler - exemplary service! Thank you! More

Excellent service at Grapevine Ford This was my first time buying a car at a dealership, and I was very pleased with my experience. Jarod Janoe was my salesmen, and he did a fantastic jo This was my first time buying a car at a dealership, and I was very pleased with my experience. Jarod Janoe was my salesmen, and he did a fantastic job answering all of my questions and providing full disclosure of the process. He was very professional, and I will definitely recommend him and Grapevine Ford to anyone looking for a new ride. Thanks again. More

Awesome Experience!! We needed to trade in two vehicles while in the process of closing on our home. Zack Ziba and Jake Buzzard were fantastic! Extremely professional, fas We needed to trade in two vehicles while in the process of closing on our home. Zack Ziba and Jake Buzzard were fantastic! Extremely professional, fast and courteous the entire time. Thank you all very much for helping us out so quickly and getting us where we needed to be on our new car payments. We appreciate you! More

Salesman didn't listen and pushed cars I had no interest in. When we got to the dealer ship the first person who greeted us told us he only dealt with used cars and could not help since I wanted a new car. When When we got to the dealer ship the first person who greeted us told us he only dealt with used cars and could not help since I wanted a new car. When asked if he could get a new car salesman we were told to ask at the reception desk. We asked the receptionist for a new car sales person and she looked at us funny and said she would call one. We started looking at the cars on the sales room floor while waiting. 15 minutes passed without anyone coming to help us or talk to us. We were about to leave when the Salesman named Sauce asked if we were being helped and proceeded to help us. I told him the cars i was interested in he told us he had some options to show us an went to get the car. What he brought was a Used Lincoln land boat when I clearly stated I wanted a New SUV. After test driving this and expressing a lack of interest in the car he relented and showed me a different SUV then I had asked to see original. Why this was closer to what I wanted it was not the right fit. So he proceeded to push the Lincoln Land boat very hard. At this point we made the decision to leave the dealership as a high pressure sales push to a car is not how I prefer to buy a car. The entire way back to our car he kelp pushing the Lincoln and telling me what an amazing deal he could make me on it. After this experience I choose to go to 5 Star Ford in NRH to look at and buy the car I had wanted that Sauce refused to show me. I would only shop here if you want to be pressured into something you don't want More