Grappone Ford Inc - Service Center

Dwayne was very good at explaining the results of my inspection visit. I appreciate that as I pride myself in taking excellent care of my vehicle. inspection visit. I appreciate that as I pride myself in taking excellent care of my vehicle. More

I received service from Erin (Belanger)? yesterday on my 2016 Ford Edge. She helped me out tremendously with a problem with my “engine splash guard” under the vehicle that was dragging after yesterday on my 2016 Ford Edge. She helped me out tremendously with a problem with my “engine splash guard” under the vehicle that was dragging after losing a couple of bolts. This happened on the highway as I was driving to a Dr appointment. I was 30 miles from home and it was so nice to know that I was in good hands with Erin. I had called before arriving and she told me to come on in and ask for her. My visit was seamless and she/service dept had me out the door within 30 minutes and didn’t even charge me. I was dumbfounded as this type of service is simply not seen anymore. I told her I shop local but had previously purchased a Ford from them years ago and would certainly come back to them for a future purchase due to the 5 star customer experience! More

I brought in my 2016 f250 for regular service. While I was waiting they told me that my rear brakes were down to 4 mm, and my front brakes were down to 2mm. They said the fronts were almost metal While I was waiting they told me that my rear brakes were down to 4 mm, and my front brakes were down to 2mm. They said the fronts were almost metal to metal. I told them to do the front. I decided to do the rear myself. Imagine my surprise when I removed the rear calipers and saw that they still had more than half of pad left! They did not need to be changed! They wanted to charge me over $800 to do the work! It leaves me wondering how much the front brakes were really worn down. Be vigilant! If I wasn’t a person that could do the work myself they would have soaked me for over $800 for something that did not need to be done. They also sent me a follow up email to say that it was very important to get my brakes changed. It’s like they’re trying to scare me into getting the work done. More

I came to Grappone Ford for a check engine light hoping whatever the problem was, was covered under my extended warranty. They took my car in, ran the codes and sent Greg T. to give me the bad news. Remors whatever the problem was, was covered under my extended warranty. They took my car in, ran the codes and sent Greg T. to give me the bad news. Remorsefully, Greg told me it would cost $400 to fix and it was not covered under my warranty. Because the problem was not covered under warranty I was also responsible for the diagnostic fee. I asked what the exact problem was and he told me he would go find out the exact part that needed to be replaced. He came back, asked if I knew anything about cars (I do) and began to explain the problem. I really appreciated him asking that because then he did not talk down to me (a 20-something female). I told him that I would pay the diagnostic fee and take my car elsewhere because I knew I could get it done cheaper. He understood where I was coming from and pushed no further for me to get my service done there. He left to finish up my paperwork and ring me out. About 20 minutes went by and he came back and gave me good news! He called the extended warranty company and found out the problem was in fact covered under warranty and all I was responsible for was the deductible ($100). A huge financial relief and time saver! I was able to get my car fixed that day. I was in and out of the dealership with a fixed car in less than 2 hours. Greg made my whole experience at the service center worth the visit. As mentioned before, he did not talk down to me when explaining the matters of my car, which, if you can't tell by me brining it up again, is something I so greatly appreciate. He did not push for me to keep my car there when I told him I would take is somewhere else. And he went above and beyond by taking the time to call the warranty company and find a solution that would save me time and money. Thank you Greg! More

I’m very happy with the service and professionalism by everyone at Grappone Ford..I definitely would recommend anyone to use Grappone Service for their vehicle. Getting reminders via text is a great tool everyone at Grappone Ford..I definitely would recommend anyone to use Grappone Service for their vehicle. Getting reminders via text is a great tool to remind you have an appointment coming up..All in all I give a 10+ out of ten for there support.👍👍👍⛄️🎅🏻🎄 More

Great service! Sales folks are kind of shady, but not to bad overall. Would rather deal with the Mazda folks than Ford... bad overall. Would rather deal with the Mazda folks than Ford... More

Since the purchase of my first ford since my 1968 mustang, I am extactic with the service at Grappone Ford in Concord NH. mustang, I am extactic with the service at Grappone Ford in Concord NH. More

Grappones always delivers top quality workmanship and excellent customer service. I can always trust their recommendations. excellent customer service. I can always trust their recommendations. More

Grappone dealerships are the best in the business, There employees really care about repairing our vehicles and doing the right thing everyday. Hard to find good honest car repair these days so feel confide employees really care about repairing our vehicles and doing the right thing everyday. Hard to find good honest car repair these days so feel confident about choosing Grappone. More

Everyone was great form the beginning-Making my appointment, To the end-Picking upmy vehicle. The service advisor kept me informed and the Service was complted right the first time. The little thin appointment, To the end-Picking upmy vehicle. The service advisor kept me informed and the Service was complted right the first time. The little things, like returning my auto light switch back on was gtrat. It is the little things that cont. More