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Grappone Ford Inc - Service Center

Bow, NH

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40 Reviews

40 Reviews of Grappone Ford Inc - Service Center

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July 12, 2021

I brought in my 2018 F-150 with a hard shifting transmission issue. Service rep openly admitted there have been many complaints similar. I was under 70K miles and service rep said should be covered More

by Nick140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall name
July 09, 2021

Brought My F-150 in for an oil change. Service was fast and also did my 45000 service on it. Had a check engine light come on after I got home, called them brought it back and they fixed the issue in minut More

by tomkimball74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Chandler
July 02, 2021

Sent truck up for service and they took it in when scheduled completed service in a timely manner. Truck was returned clean and all repaired More

by pschacht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Smith
June 29, 2021

Grappone's (Concord) Ford Service has always been and is the best!!! I doubt if my husband and I would ever consider going elsewhere! More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the names of the ladies who assisted me, but they were pleasant and helpful in answering my questions., Diana Dutcher
June 24, 2021

I called them and talked to them about the recalls on a used Fusion we had purchased for our daughter. They looked up the 4 recalls, scheduled us for a during the week appointment. We dropped the car off More

by curtislmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Spring
June 20, 2021

Grappone’s staff is very professional and efficient. I feel confident about having them service my 2008 F-150 which I purchased new from them. My “baby” deserves the best. That’s Grappone Ford! More

by Anita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
June 14, 2021

I have been a loyal Grappone Ford and Toyota customer for a very long time. I am very satisfied with their work, and with their customer service. My one complaint, and it's a big one, is that the courtesy v More

by jonihaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know
June 13, 2021

Professional, courteous, knowledgeable. Bob Guay and his staff are top notch. Grappone Ford is a reputable dealer. My family has purchased over 12 vehicles from Grappone. More

by tr.sweeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Guay
June 13, 2021

Excellent service on my 2006 Expedition...I have been a loyal customer for years. Seth has been a "rock" along with Bob....they really know their stuff. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Chandler, Bob Guay, Penny Stafford
June 02, 2021

The service team is very professional in handling customer and with scheduling service appointment . The service team has always preform all necessary work in a timely fashion I have never had to bri More

by Jeff.Blanchard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Chandler, Bob Guay