Grappone Ford Inc - Service Center

I brought in my 2018 F-150 with a hard shifting transmission issue. Service rep openly admitted there have been many complaints similar. I was under 70K miles and service rep said should be covered transmission issue. Service rep openly admitted there have been many complaints similar. I was under 70K miles and service rep said should be covered under powertrain warranty. Went to get vehicle and they charged me a fee anyway because the problem was with the ECM, which controls the transmission. I explained that the service rep told me it would be covered if it was transmission related fix and was negligent. They refused to acknowledge it was a transmission issue and said it only had to be re-programmed and therefore not covered. Big scam. Transmission doesn’t work, only fix is ECM re-programming to fix transmission and not covered under powertrain. Even though multiple complaints. More

Brought My F-150 in for an oil change. Service was fast and also did my 45000 service on it. Had a check engine light come on after I got home, called them brought it back and they fixed the issue in minut and also did my 45000 service on it. Had a check engine light come on after I got home, called them brought it back and they fixed the issue in minutes. Just a loose oil cover. More

Sent truck up for service and they took it in when scheduled completed service in a timely manner. Truck was returned clean and all repaired scheduled completed service in a timely manner. Truck was returned clean and all repaired More

Grappone's (Concord) Ford Service has always been and is the best!!! I doubt if my husband and I would ever consider going elsewhere! the best!!! I doubt if my husband and I would ever consider going elsewhere! More

I called them and talked to them about the recalls on a used Fusion we had purchased for our daughter. They looked up the 4 recalls, scheduled us for a during the week appointment. We dropped the car off used Fusion we had purchased for our daughter. They looked up the 4 recalls, scheduled us for a during the week appointment. We dropped the car off the night before, received a call the next afternoon that all the work had been completed. They walked us thru each of the fixes and handed us the keys. Runs like a top! More

Grappone’s staff is very professional and efficient. I feel confident about having them service my 2008 F-150 which I purchased new from them. My “baby” deserves the best. That’s Grappone Ford! feel confident about having them service my 2008 F-150 which I purchased new from them. My “baby” deserves the best. That’s Grappone Ford! More

I have been a loyal Grappone Ford and Toyota customer for a very long time. I am very satisfied with their work, and with their customer service. My one complaint, and it's a big one, is that the courtesy v a very long time. I am very satisfied with their work, and with their customer service. My one complaint, and it's a big one, is that the courtesy van is still not being offered. I understood why it was not during the height of the pandemic, but do not understand now. It makes it very hard for me to have work done. Unfortunately the parts for a Ford Edge recall were not in when I had my regular service which means I will need to come back. I feel like I have no other options besides Grappone, but this is really hard for me. More

Professional, courteous, knowledgeable. Bob Guay and his staff are top notch. Grappone Ford is a reputable dealer. My family has purchased over 12 vehicles from Grappone. staff are top notch. Grappone Ford is a reputable dealer. My family has purchased over 12 vehicles from Grappone. More

Excellent service on my 2006 Expedition...I have been a loyal customer for years. Seth has been a "rock" along with Bob....they really know their stuff. loyal customer for years. Seth has been a "rock" along with Bob....they really know their stuff. More

The service team is very professional in handling customer and with scheduling service appointment . The service team has always preform all necessary work in a timely fashion I have never had to bri customer and with scheduling service appointment . The service team has always preform all necessary work in a timely fashion I have never had to bring it back for rework. Thanks More