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Grappone Honda

Bow, NH

Overview
Reviews
Vehicles
4.9
291 Reviews
Call Dealership (603) 607-6542
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519 Route 3A

Bow, NH

03304

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Showing 291 reviews

May 10, 2024

Very polite. Nice waiting area. Effecient and correct about waiting time. Only place i have taken my car for service More

by ctracy1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 11, 2024 -

Grappone Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
May 09, 2024

Our service was performed on time and as promised. Everyone was great to deal with. More

by Mgubitose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grappone Internet Department
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May 09, 2024 -

Grappone Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Grappone Honda, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 08, 2024

Always fast and efficient; convenient and comfortable waiting room; i love the inspection video they send! More

by Billhc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 09, 2024 -

Grappone Honda responded

Bill, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael and our team, and we look forward to working with you again.

Helpful
May 04, 2024

Love the up front, honest pricing, knowledgeable staff and commitment to the community. It’s our second car purchase with the Grappone dealership! More

by shellihuntley4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Johnson
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May 06, 2024 -

Grappone Honda responded

Thank you, Shelli! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Grappone Honda.

Helpful
May 04, 2024

Sadly this will be my last trip to Grappone Honda. Not only did they provide me with fake laws to pass inspection so I would remove my Black Lives Matter bumper sticker they also consistently gave me More

by AlyssaMaria0529
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service department
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May 05, 2024 -

Grappone Honda responded

My name is Becky Philbin, and I’m the Service Manager at Grappone Honda. First, I want to thank you for taking the time to share your feedback through your reviews. We genuinely value our relationship with you and take your concerns very seriously. It’s our mission to ensure every guest feels respected, valued, and satisfied with our service. I’m personally reaching out to ensure we address your concerns. Regarding the sticker on the rear window, I fully understand your frustration about having to remove it. Understanding that New Hampshire’s Vehicle State Inspection Laws can indeed be subjective, we wanted to ensure that we did not make a mistake in our decision. This is why we sought further clarification directly from the DMV. Their feedback confirmed the placement of the sticker in the path of the rear wiper blade constitutes an obstruction of view, leading to the inspection failure. This decision was made strictly according to state safety regulations, and I assure you, it was not taken lightly. Our goal was to ensure your safety and compliance with the law, not to inconvenience you. As a licensed state inspection facility, we must adhere to the state laws or risk losing our ability to provide this essential service to the public. I apologize if this was not communicated effectively at the time and appreciate your understanding as we navigate these regulations. I also want to address your concerns about our service recommendations. Transparency is a cornerstone of our operations, and we aim to communicate our processes as clearly as possible. Each vehicle, including yours, undergoes a thorough multipoint inspection to identify any safety or maintenance issues. These recommendations are strictly based on objective criteria such as visual inspections, time, mileage, and the vehicle’s service history. Please know that our intent is to keep you informed and your vehicle in top condition. You have the final say in any service decision, and we respect your choices wholeheartedly. Alyssa, we truly value your patronage and the trust you place in us as your service provider. We are here to support you and ensure your Honda serves you well for many more years. If there’s anything specific I can do to assist you further, or if you’d like to discuss your concerns in more detail, please don’t hesitate to reach out to me directly.

Helpful
April 18, 2024

Great experience as always! ! Always friendly, professional and thorough and their pricing is fair. The best dealership I’ve ever worked with by far! More

by glenicel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grappone Internet Department, Ashley Morse, Jeff Cleveland
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Apr 18, 2024 -

Grappone Honda responded

Thank you for choosing Grappone Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
April 10, 2024

There is always great service from arrival to departure! Thanks for the video also! Many thanks to Stacey, also🙏🤩 More

by jfouch51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
Apr 10, 2024 -

Grappone Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
April 06, 2024

We just purchased a certified pre-owned CRV EXL from another dealer because unfortunately Grappone didn't have stock of the year and mileage we were looking at. The other dealer gave us the wrong roof r More

by Sanchazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Racko, Grappone Internet Department, Ashley Morse, Jeff Cleveland
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Apr 08, 2024 -

Grappone Honda responded

Thank you for choosing Grappone Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
April 04, 2024

Grappone Honda is one of the most organized and customer-focused dealerships I’ve ever interacted with. Each time that I have my car serviced, they treat me with enormous respect and courtesy. Toda More

by danielmolloy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Murray
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Apr 04, 2024 -

Grappone Honda responded

Hello Daniel: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
April 02, 2024

Excellent experience. Quick transaction and friendly staff. Didn’t feel pressured or rushed by sales team. Will be back for my maintenance. Loving my new CRV Hybrid Sport More

by hcampb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Faust
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Apr 03, 2024 -

Grappone Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you'll continue to enjoy your new CR-V!

Helpful
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